Metro Construction, Inc.

We have attempted to make contact with the homeowner via phone(No voice mail available.) Sent email on 9/26/to set up a time for a review and inspection of the homeowners roof cap.Tell us why here

We received This information from the Revdex.com regarding *** *** in June for a request to bid five (5) windowsOur Representative (*** ***) gave hime a quote for $3,which was decline by the homeowner. Metro Construction makes every effort to follow all State and
Federal guidelines regarding cease and desist requests*** *** has been placed on our internal DNC listAs far as the mistake on our part for repeated callsWe have just brought on a new CRM and we have been running parallel systemsI can assure both *** *** and the Revdex.com that he will not be contacted again

I have gotten this complaint to our production and customer service managerWe are not in agreement with the complaints details but we are going back through our tracking system to make sure we have our details correctI will have the actual response to the complaint to you by next Tue.***
***G.MMetro Construction###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business
Response /* (1000, 5, 2015/08/27) */
We are waiting for the results from *** *** It is determination that another person has walked on the perimeter of the roof with inappropriate shoesPerhaps a painter? We will continue to respond and service our
workmanship
Initial Consumer Rebuttal /* (3000, 7, 2015/09/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Metro Construction's response is completely unacceptableOnce again Metro Construction fails to take any responsibility for their poor workmanship and continued failure to respond and fix the numerous problems and damage they created on my roof and in the interior ceiling of my home
Metro has not explained why, if the roof shingles were suspected as being faulty (as they claimed through *** *** back in April) they moved forward with the installation with those materials in the first placeWhen *** raised the tile quality issue at that time, *** *** & he explained that the evaluation may take a couple of months, and said that if the results weren't available within a month or two, Metro would replace the roof at their cost and work with *** *** for reimbursementThey assured me it would all be repaired before fallNot only have they failed do any of that, they have not acted proactively since that April meetingIn fact, they failed to pull the tiles for testing for more than weeks and only did so after the roof leaked, the ceiling was damaged, and I threatened to take legal action
Metro Construction's reply to this complaint is in keeping with their ongoing pattern of delay and non-responseThere is no update as to current status of the 'evaluation' by *** *** Despite requests and the filing of this complaint, Metro Construction again makes general comments about 'waiting for results' without any confirmation of actual submission of the tiles from my roof to *** *** or status update on that evaluationNeither has Metro Construction provided either the results, any information about how I can track the issue with O/C, or any indication of having followed up with *** *** to determine where my shingles are in the review process
In this reply, Metro construction again fails to provide or even address my contracted- and paid-for O/C warrantyI still do not have it
Further, Metro Construction claims to have made a 'determination that another person has walked on the perimeter of the roof with inappropriate shoes' and directs blame at the painter (who alerted us to the damage as soon as he saw it.) Metro Construction's statement is completely inaccurate, as there is damage not only to the perimeter but all over the roof, as *** *** Metro's own roofing supervisor, saw and discussed with both me and my son on his one trip out to see the roof in AprilHe knew about the independent company's report and agreed at that time that the damage appeared to have been created by roof cleats OR was the result of faulty materials (which was a secondary idea he brought up after seeing how much damage was on the roof)This 'determination' statement is yet another indication of Metro Construction's refusal to take responsibility or action to make this right
To date, I have had no other communication from Metro Construction, no response to the many requests to repair and repaint the interior ceiling damage they caused, and no repair work on the flashings *** pointed out as missingWith the exception of this incomplete response, they have virtually disappeared with several thousand dollars of my money
This company is actively engaging in unethical and unprofessional business practices, is not standing behind their workmanship or their promises, and has not delivered the product or warranty that they have been paid for
They have failed to take any steps towards resolution in the past weeks since this complaint was filed
We are heading into fall and winterEnough is enough
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 11, 2015/09/25) */
We are in the process of meeting her attorney at the residence tomorrowWe will advise progress in this matter

Initial Business Response /* (1000, 12, 2015/06/01) */
** and *** *** are absolutely right, we have been in contact with the home owners and are aware of the issues on the homeOur service department has the information needed and will be completing this within the next couple weeks
Initial
Consumer Rebuttal /* (3000, 14, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We find the response to be fine but are unwilling to accept it, thus closing the Revdex.com complaint, until the work is actually doneThese kinds of promises to complete work have been made before
Final Business Response /* (4000, 20, 2015/08/06) */
Our Production Expediter had been in contact with both *** and *** in regards to this matterThere had been communication between our clients and Metro Construction; they were more than understanding with the time frame that we discussedOn July 24th, our office personnel was notified via phone call, that *** *** *** did not want the work completed, this was documented in our systemAs far as we were informed, they were ok with this decision
Final Consumer Response /* (2000, 22, 2015/08/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They had originally told us we could not cancel the work because it was an insurance claimOnce we were "allowed" to cancel with them that was fine with us

Metro Construction has and will continue to reach out to all past clients for the following reason:1. To assure the homeowners that we are here to assist in any way if there are outstanding quality issues etc.2. To explain that we offer many products that may help them become more energy...

efficient.In my research of this issue I have found that there must have been two or more contact numbers for this homeowner. When the first request to DNC was conveyed it was a different number than on the complaint so our call center had no idea and apparently called the homeowner again in error. As this relates to our switchboard operator ([redacted]) she has been reprimanded over this situation as we will not tolerate any disrespect to any homeowner at any tie regardless of the situation.I have personally searched all data bases and believe we are certain that the homeowner will not be contacted again. We apologize for any inconvenience this may have caused. I will be personally contacting the homeowner to let him know that I would like to fully understand his specific frustration with Metro.

We under that this issue as not been Handled well as it should have been. We may have a solution.One of the issues is that you are in Peyton and we do not have our normal suppliers that cover that area. That is why I talked to [redacted] about getting a local glass/screen shop to build the...

screens for them. Exact measurement are needed to get the screens to fit properly. I understand their concern about paying to get the screens fixed local and then we don't pay for them. I understand but believe that mistrust is deserved. To solve the problem I would propose that we pay for the screens in advance. So they are sure it is handled. If they would get the estimate from the local company I will send a check to the supplier paying for the screens and then they can pick them up when they are done.If this solution is ok please let me know and please send me the estimate as soon as you  can and I will get it paid.[redacted]Ps if this is not acceptable we will have to figure something else out

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /[redacted]/
The above issue was completed on May 23rd, 2015 and [redacted] was notified of the completion and signed off for the work being done. The final roofing inspection has been called in since May 29th, 2015 which was also relayed to the home...

owners, and is currently open per the [redacted] This is out of Metro Constructions hands, as the city is weeks out from getting any inspections passed. Our office staff has been in contact with the homeowners weekly on any phone calls or emails.
Initial Consumer Rebuttal /[redacted]/
(The consumer indicated he/she ACCEPTED the response from the business.)
Roof passed [redacted] The claim may be closed now.

Initial Business Response /* (1000, 8, 2015/06/16) */
I am currently doing internal research and reviewing our records on this property. I will be contacting [redacted] to provide a schedule to re-evaluate the repairs and determine the needed materials and get his repair completed.
Initial...

Consumer Rebuttal /* (4200, 15, 2015/07/15) */
I have tried repeatedly to contact MEtro by phone regarding this complaint. they do not regularly answer the phone. I complied with their requests for info. I just received a letter returning my money paid a year ago for a roof repair. If I have to hire another contractor I am likely to lose the warranty on a roof costing over 80,000 dollars. Please help me as all I have wanted was them to repair my roof as they are the ones who put it on. I have waited a year and have have been blown off by them despite relatively frequent communication over the last year while they completed three other roofs on rental homes but ignored my house.
Thanks [redacted]
Final Consumer Response /* (4200, 24, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not deposit to the wrong account the amount was their cost to complete the job which I paid in advance. I did hold back 500 of the final cost on another job which did not pass inspection until I received building department confirmation it had passed inspection. I then sent them the balance of 500 dollars. I had metro replace a total of 5 other roofs where they replaced the entire roof including the house I live in which they refuse to fix now. They just failed to perform the job on my house because it was a hassle for them. The material they used for the roof on the house in 2012 is from [redacted] in [redacted] and they no longer are making roofing tile products. I had a 20 year warranty they stated when they did the original job for over 80000 dollars. This job was to replace 18 tiles. I never received the warranty paperwork but was not worried as I had Metro replace several roofs and had no problems with them prior to this. they just did not want to do the small job just wanted the three other jobs for whole roof replacement. they fired or let go the rep. I had [redacted] They just don't stand behind their word and are lacking in integrity. They sent me a nasty letter from the owner threatening legal action if I basically did not go away. He has no grounds for his threats because my complaints are based on fact and not untrue. I still have not had roof fixed. It was very kind of them to send me a check after holding my money for more than a year. A brief review of the company shows that they have an unstable work force and focus on hail or storm damage, the owner is aggressively entrepreneurial which is good but not when he is more interested in expanding his market to other states and franchising opportunities than customer service. I do not know a solution to my complaint because they refuse to do the work now. People should be very wary of this company and owner. You do not need the hassle of working with them.
Final Business Response /* (4000, 28, 2015/09/25) */
The statements provided by our past client are untrue and exaggerated. We request mediation with the Revdex.com as we can not continue to move in this forum as Metro's business is harmed by these inaccurate public accusations.

We under that this issue as not been Handled well as it should have been. We may have a solution.One of the issues is that you are in [redacted] and we do not have our normal suppliers that cover that area. That is why I talked to [redacted]ua Harrison about getting a local glass/screen shop to build the screens for them. Exact measurement are needed to get the screens to fit properly. I understand their concern about paying to get the screens fixed local and then we don't pay for them. I understand but believe that mistrust is deserved. To solve the problem I would propose that we pay for the screens in advance. So they are sure it is handled. If they would get the estimate from the local company I will send a check to the supplier paying for the screens and then they can pick them up when they are done.If this solution is ok please let me know and please send me the estimate as soon as you  can and I will get it paid.[redacted]Ps if this is not acceptable we will have to figure something else out

Initial Business Response /* (1000, 5, 2015/06/17) */
We are aware that the homeowners are requesting a refund check for the interior damage; but per Metro Construction, Inc contract, line item 4 & 10 which states "Metro Construction Inc. shall not be liable for any structural movement, settling,...

damage to drywall, damage to driveway, or any damage to personal property which occurred as a result" & "...No warranties cover damage caused by impact of foreign objects, damages due to settlement, distortion, or failure of the room deck, walls, or foundation of a building"
The damages they are referring to was due to water coming in behind the rake and down the old asbestos siding on the home, which we did not do.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because the hole was not their before they did the work, and would not have been cause by settling or anything else listed on 4 & 10 of the contract.
Final Business Response /* (4000, 26, 2015/09/25) */
Please provide the pictures before and after of the damage that you claim we created and we are more than happy to work with you.
Final Consumer Response /* (2000, 28, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Your contractor [redacted] saw the before you can speak with him about it, since he is your representative. During and after is what I have available.

We had [redacted] go out and give us an estimate for repairs on the 8th of October.  They emailed me back an estimate last week with a couple different options to repair the roof. One was for a full roof replacement and the other was for $2000 to repair some skylight flashing and rotted...

decking. They are saying that we need to also replace all of the drip edge around the entire roof, so I am  I am waiting on them to send me some pictures of the damaged areas so I can make an informed decision on what repairs we need them to do.  Hopefully I should have the pics from [redacted] by tomorrow. I have been in contact with the customer and let them know that we will be taking care of them. I spoke with the homeowner on the 3rd of Oct. and left them a voicemail this morning.

Initial Business Response /* (1000, 8, 2015/10/19) */
I am sorry for not getting this to you sooner. At our last mgrs meeting I was told that the electrical issue was scheduled to be done. I checked this morning and I was told by my production meeting that it had been completed and we had a...

completion sheet. I did not see it but I believe it is done and the customer is satisfied. I am sorry for the delay we were in process of replacing our electrical service partner.
[redacted]

Final Consumer Response /* (2000, 10, 2015/07/31) */
Resolved! Thanks!

We contacted [redacted], made a house visit and took pictures of the peeling and bubbled paint. We have also made contact with the [redacted] Representative and have filed a claim based on paint quality which we believe is part of this issue. Having said that, we also believe improper preparation of...

the surface was also part of the problem. I called [redacted] today to inform her that painters will be arriving today to do their analysis of the cost to repaint and the materials needed to repaint the home at Metro Construction expense.

Initial Business Response /* (1000, 14, 2015/11/24) */
We were not aware that we were responsible for the gutter repair on the home. After checking more deeply into the work order we realized that that was our repair to complete. We have called our gutter installer and scheduled the final repair....

All other repairs have been completed and we would expect our final payment of $5000 at that time.
[redacted]
Initial Consumer Rebuttal /* (3000, 16, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is not a $5000 payment due on this account. When my husband spoke with the project manager, [redacted] my husband told [redacted] not to bother with doing the rest if the work since they had botched the job. [redacted] agreed that he the error was his and that he would have the invoice corrected to reflect the correct amount. The work performed was only for the first estimate, not the two estimates combined. The only amount owed to this company is our deductible of $1000. We don't want this company doing any additional work for us or on our house. We just want to close this project and move on.
Final Business Response /* (4000, 18, 2015/12/04) */
We have completed all contracted work for [redacted] and [redacted]. There were additional items that were approved by the clients insurance company but we did not contract to do this work. We do a satisfaction sheet with each finished project and [redacted] signed and gave us a 9 out of 10 - great. We did damage a down spout that [redacted] would not clet us fix. We are still owed $1924 and will either do the gutter repair or discount $100. I will be calling [redacted] and [redacted] Monday to schedule repair or pick up check.
[redacted] GM XXX-XXX-XXXX.

Initial Business Response /* (1000, 10, 2015/08/27) */
The flashing was installed properly. The inspector passed the roof per code. The additional damage to the property due to leakage of the skylight is evident in the pictures. The skylight is broken, and was not broken when we repaired the roof....


Initial Consumer Rebuttal /* (3000, 12, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to Metro construction, first and foremost, my sky lights are not broken, I had absolutely no leaks before the roof was installed, I have documentation from other roofing companies and inspectors with specific drawings and documentation of poor workmanship and defrauding my insurance company about installing new flashing around the skylights. Roof inspector has documented this on his inspection, and again verified by a roof supervisor who inspected the roof from Metro Contruction and is witnessed. Metro has lied in their response and lied to my insurance company. The charged my insurance company for flashing and never installed new flashing.
Final Business Response /* (1000, 25, 2015/10/23) */
Our production manager has visited the property and evaluated the sky lite situation. He did a water penatration test and the roof passed but 5 of the 6 sky lites failed. The one that passed ** not leaking.
Mr [redacted] was notified of the test and has taken the information into account. At this point we believe that he has a sky lite manufacturers issue.
[redacted]
Final Consumer Response /* (3000, 27, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Working with Metro Construction, on sky light leaking issues.