Metro Construction

We under that this issue as not been Handled well as it should have beenWe may have a solution.One of the issues is that you are in Peyton and we do not have our suppliers that cover that areaThat is why I talked to [redacted] about getting a local glass/screen shop to build the screens for themExact measurement are needed to get the screens to fit properlyI understand their concern about paying to get the screens fixed local and then we don't pay for themI understand but believe that mistrust is deservedTo solve the problem I would propose that we pay for the screens in advanceSo they are sure it is handledIf they would get the estimate from the local company I will send a check to the supplier paying for the screens and then they can pick them up when they are done.If this solution is ok please let me know and please send me the estimate as soon as you can and I will get it paid[redacted] Ps if this is not acceptable we will have to figure something else out

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We under that this issue as not been Handled well as it should have beenWe may have a solution.One of the issues is that you are in [redacted] and we do not have our suppliers that cover that areaThat is why I talked to ***ua Harrison about getting a local glass/screen shop to build the screens for themExact measurement are needed to get the screens to fit properlyI understand their concern about paying to get the screens fixed local and then we don't pay for themI understand but believe that mistrust is deservedTo solve the problem I would propose that we pay for the screens in advanceSo they are sure it is handledIf they would get the estimate from the local company I will send a check to the supplier paying for the screens and then they can pick them up when they are done.If this solution is ok please let me know and please send me the estimate as soon as you can and I will get it paid[redacted] Ps if this is not acceptable we will have to figure something else out

Initial Business Response / [redacted] (1000, 14, 2015/11/24) */ We were not aware that we were responsible for the gutter repair on the homeAfter checking more deeply into the work order we realized that that was our repair to completeWe have called our gutter installer and scheduled the final repair All other repairs have been completed and we would expect our final payment of $at that time [redacted] Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is not a $payment due on this accountWhen my husband spoke with the project manager, [redacted] my husband told [redacted] not to bother with doing the rest if the work since they had botched the job [redacted] agreed that he the error was his and that he would have the invoice corrected to reflect the correct amountThe work performed was only for the first estimate, not the two estimates combinedThe only amount owed to this company is our deductible of $We don't want this company doing any additional work for us or on our houseWe just want to close this project and move on Final Business Response / [redacted] (4000, 18, 2015/12/04) */ We have completed all contracted work for [redacted] and [redacted] ***There were additional items that were approved by the clients insurance company but we did not contract to do this workWe do a satisfaction sheet with each finished project and [redacted] signed and gave us a out of - greatWe did damage a down spout that [redacted] would not clet us fixWe are still owed $and will either do the gutter repair or discount $I will be calling [redacted] and [redacted] Monday to schedule repair or pick up check [redacted] GM XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ We are aware that the homeowners are requesting a refund check for the interior damage; but per Metro Construction, Inc contract, line item & which states "Metro Construction Incshall not be liable for any structural movement, settling, damage to drywall, damage to driveway, or any damage to personal property which occurred as a result" & "...No warranties cover damage caused by impact of foreign objects, damages due to settlement, distortion, or failure of the room deck, walls, or foundation of a building" The damages they are referring to was due to water coming in behind the rake and down the old asbestos siding on the home, which we did not do Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because the hole was not their before they did the work, and would not have been cause by settling or anything else listed on & of the contract Final Business Response / [redacted] (4000, 26, 2015/09/25) */ Please provide the pictures before and after of the damage that you claim we created and we are more than happy to work with you Final Consumer Response / [redacted] (2000, 28, 2015/09/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Your contractor [redacted] saw the before you can speak with him about it, since he is your representativeDuring and after is what I have available

Initial Business Response / [redacted] (1000, 8, 2015/10/19) */ I am sorry for not getting this to you soonerAt our last mgrs meeting I was told that the electrical issue was scheduled to be doneI checked this morning and I was told by my production meeting that it had been completed and we had a completion sheetI did not see it but I believe it is done and the customer is satisfiedI am sorry for the delay we were in process of replacing our electrical service partner [redacted] **

Initial Business Response / [redacted] (1000, 10, 2015/08/27) */ The flashing was installed properlyThe inspector passed the roof per codeThe additional damage to the property due to leakage of the skylight is evident in the picturesThe skylight is broken, and was not broken when we repaired the roof Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) In response to Metro construction, first and foremost, my sky lights are not broken, I had absolutely no leaks before the roof was installed, I have documentation from other roofing companies and inspectors with specific drawings and documentation of poor workmanship and defrauding my insurance company about installing new flashing around the skylightsRoof inspector has documented this on his inspection, and again verified by a roof supervisor who inspected the roof from Metro Contruction and is witnessedMetro has lied in their response and lied to my insurance companyThe charged my insurance company for flashing and never installed new flashing Final Business Response / [redacted] (1000, 25, 2015/10/23) */ Our production manager has visited the property and evaluated the sky lite situationHe did a water penatration test and the roof passed but of the sky lites failedThe one that passed [redacted] not leaking Mr [redacted] was notified of the test and has taken the information into accountAt this point we believe that he has a sky lite manufacturers issue [redacted] Final Consumer Response / [redacted] (3000, 27, 2015/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Working with Metro Construction, on sky light leaking issues

We contacted [redacted] , made a house visit and took pictures of the peeling and bubbled paintWe have also made contact with the [redacted] Representative and have filed a claim based on paint quality which we believe is part of this issueHaving said that, we also believe improper preparation of the surface was also part of the problemI called [redacted] today to inform her that painters will be arriving today to do their analysis of the cost to repaint and the materials needed to repaint the home at Metro Construction expense

Final Consumer Response / [redacted] (2000, 10, 2015/07/31) */ Resolved! Thanks!

Initial Business Response / [redacted] (1000, 8, 2015/06/16) */ I am currently doing internal research and reviewing our records on this propertyI will be contacting [redacted] to provide a schedule to re-evaluate the repairs and determine the needed materials and get his repair completed Initial Consumer Rebuttal / [redacted] (4200, 15, 2015/07/15) */ I have tried repeatedly to contact MEtro by phone regarding this complaintthey do not regularly answer the phoneI complied with their requests for infoI just received a letter returning my money paid a year ago for a roof repairIf I have to hire another contractor I am likely to lose the warranty on a roof costing over 80,dollarsPlease help me as all I have wanted was them to repair my roof as they are the ones who put it onI have waited a year and have have been blown off by them despite relatively frequent communication over the last year while they completed three other roofs on rental homes but ignored my house Thanks [redacted] Final Consumer Response / [redacted] (4200, 24, 2015/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not deposit to the wrong account the amount was their cost to complete the job which I paid in advanceI did hold back of the final cost on another job which did not pass inspection until I received building department confirmation it had passed inspectionI then sent them the balance of dollarsI had metro replace a total of other roofs where they replaced the entire roof including the house I live in which they refuse to fix nowThey just failed to perform the job on my house because it was a hassle for themThe material they used for the roof on the house in is from [redacted] in [redacted] and they no longer are making roofing tile productsI had a year warranty they stated when they did the original job for over dollarsThis job was to replace tilesI never received the warranty paperwork but was not worried as I had Metro replace several roofs and had no problems with them prior to thisthey just did not want to do the small job just wanted the three other jobs for whole roof replacementthey fired or let go the repI had [redacted] They just don't stand behind their word and are lacking in integrityThey sent me a nasty letter from the owner threatening legal action if I basically did not go awayHe has no grounds for his threats because my complaints are based on fact and not untrueI still have not had roof fixedIt was very kind of them to send me a check after holding my money for more than a yearA brief review of the company shows that they have an unstable work force and focus on hail or storm damage, the owner is aggressively entrepreneurial which is good but not when he is more interested in expanding his market to other states and franchising opportunities than customer serviceI do not know a solution to my complaint because they refuse to do the work nowPeople should be very wary of this company and ownerYou do not need the hassle of working with them Final Business Response / [redacted] (4000, 28, 2015/09/25) */ The statements provided by our past client are untrue and exaggeratedWe request mediation with the Revdex.com as we can not continue to move in this forum as Metro's business is harmed by these inaccurate public accusations

THIS IS IN RESPONSE TO THE COMPLAINT BY MRS[redacted] ALL WORK ON PROPOSAL WAS DONE TO TERMINATION.OUR CONTRACT WAS FOR A GARAGE ROOF NEW ARCHITECTUAL SHINGLE TEAR OFF AND REPLACE ALL ROTTED WOOD ON EDGE AND FACIA WE INSTALLED NEW FACIA BOARD AND COIL STOCK ON ALL THE TRIM WE INSTALLED NEW GUTTERS AND DOWN SPOUTS ALSO ON THE CONTRACT WAS A FRONT PORCH TO BE COVERED WITH MODIFIED BUTIMI ROOFING WE INSTALLED NEW WOOD ON THIS ALSO WHICH WAS NOT ON THE CONTRACT BUT TO DO THE JOB PROPERLY WE INSTALLED IT WITH NO EXTRA CHARGE AND THAT ROOF WAS DONE TO TERMINATION I ALSO PUT A SEALER ON THIS PORCH AT NO EXTRA COST I TOLD HER IT NEEDED A SILVER COATING WHICH SHE DID NOT WANT SO AGAINST MY OBJECTIONS SHE HAD ME PUT DOWN A LIQUID TAR SEALERTHIS SEALER TAKES A WHILE TO DRY AND I TOLD HER I WOULD BE BACK WHEN IT DRIED BUT BEFORE I COULD GET BACK THERE MRS [redacted] WAS CALLING ME USING FOUL LANGUAGE AND THREATENING TO PUT ME OUT OF BUSINESS MRS[redacted] WANTED US TO INSTALL A NEW RAILING FOR THE FRONT PORCH WHICH WAS NOT ON THE CONTRACT I HAVE COPIES OF THAT CONTRACT AND NO WHERE DOES IT STATE THAT I WOULD PUT TOGETHER AND INSTALL THESE RAILINGS.I HAVE NEVER SPOKEN TO ANYONE USING INAPPROPRIATE LANGUAGE I BELIEVE MRS [redacted] IS A CON ARTIST AND IS TRYING TO GET WORK DONE FOR NOTHING.I DO NOT OWE HER ANYTHING AND I DID SAY SHE COULD BRING ME TO COURT BECAUSE I FULLFILLED THE CONTRACT TO ITS TERMINATION AND I WOULD WIN ANY LITIGATION AND SHE WILL BE CHARGED ALL MY LAWYERS FEES

Initial Business Response / [redacted] */ The above issue was completed on May 23rd, and [redacted] was notified of the completion and signed off for the work being doneThe final roofing inspection has been called in since May 29th, which was also relayed to the home owners, and is currently open per the [redacted] This is out of Metro Constructions hands, as the city is weeks out from getting any inspections passedOur office staff has been in contact with the homeowners weekly on any phone calls or emails Initial Consumer Rebuttal / [redacted] */ (The consumer indicated he/she ACCEPTED the response from the business.) Roof passed [redacted] The claim may be closed now

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowGood morning, I am hoping this is going to the right personIn regards to the above complaint, I DO NOT ACCEPT MrA***s response1.) Mr A*** was hired to do my garage roof, and my upstairs front porch2) Not once did MrA*** go on my garage to help with the roofHis said workers were the one's who did that roofHowever, MrA*** did bring to my attention that the 2xon my garage port, was rotting out, due to bugs eating away at it, and felt putting vinyl over that should suffice3) Mr A*** drove me to *** *** to pick up the tar and vinyl fence I would need to the upstairs porch...as he had the truckHe tarred the roof, told us to wait weeks, as he felt that would be ample time for roof to dry Two weeks came and went, my daughter stepped out on roof, and sunk right into the tar, It was awfulIt looked like alligator skinCalled MrA***, but to no avail at firstOn one attempted he stated what more do you want from me, " I retorted, finish the job_, to which he said "F" you, and hung up4) The guy's he hired to help him, came to my house, I believe a week after said job was done, only to tell me, not once where they paid for any work that was done on my house, and that Roland did not know anything about tarring a roof, let alone putting on a roof5) Roland would come into my house and ask for advance money on said job, so he could pay his workers? When job first started, I gave $check....all where checksHis workers stated they were taking him to small claims courtI just want the money back for the porch roof that was never completed, that pictures show at the ends left right up, and that I have NO FENCE on a ROOF THAT has a doorI'm called a con artist, when he got paid, and never finished the job? Well, now that my Blood Pressure shot up again, remembering this so called contractor, I am going to lay downAs stated, I had surgery two weeks ago, and have been advised by Drbathroom & bed...that is itNow I have to much time to think. I ask if you kindly respond to this to let me know Beth, you rec'd this I DO NOT ACCEPT Letter. Regards, *** ***

TO WHOM IT MAY CONCERN, MY NAME IS ROLAND A*** I AM THE OWNER OF METRO CONSTRUCTION I WAS CONTRACTED TO DO A NUMBER OF JOBS ON MS*** HOME IF YOU READ THE LETTER CORRECTLY MS
*** STATES IN HER OWN WORDS THAT THERE WAS A WEEKS LEFT OF WORK TO BE DONE.I HAVE DONE THE WORK THAT WAS CONTRACTED AND WENT ABOVE AND BEYOND TRYING TO SATISFY THIS CUSTOMER.I DID ALOT OF EXTRA WORK THAT WAS NOT ON THE CONTRACT BELIEVING WE WOULD SETTLE AT THE END OF THE JOB IN WHICH WE HAD A VERBAL CONTRACT IF NEED BE I CAN GIVE A LIST OF EXTRAS THAT WERE AGREED UPON BUT WERE NEVER PAID FOR I NEVER ABANDONED THIS JOB I HAD OTHER OBLIGATIONS AND I STATED THAT TO MS*** EVEN UNTIL RECENTLY I HAD TEXTED HER AND TOLD HER I WOULD FINISH THE WORK THE WAS LEFT WHICH IN FACT WAS JUST A COUPLE THINGS.HER APPLIANCES HAD DAMAGE FROM SHIPPING.I AM SURE MS *** HAS A TON OF COMPLAINT WITH THE Revdex.com AND TONS OF LAWSUITS AGAINST HERI BELIVE MS *** OWES ME ALOT OF MONEY BUT I WILL TAKE IT AS A LOSS TO NEVER DEAL WITH HER AGAIN.I HAVE RETURNED HER KEY AND CREDIT CARD BUT I DO NOT BELIEVE I OWE HER ANYTHING.ATTACHED IS HER REVIEW OF MY COMPANY WITH HER COMMENTS BEFORE SHE GOT ANGRY WITH US. THANK YOU, ROLAND A***

Consumer filed duplicate complaint: 2nd request ....Roland A*** never finished the jobNever paid his employee's for doing some of the work..MrA*** told me to go F* myself, He was paid everything but $I had email conversations with a rep named Beth from Revdex.com...she stated after a couple of weeks of no response, "that I never sent her pictures of the roof, nor responded to the "Letter" that was sent to me...Never rec'd letterpictures were sent twiceSo where do I stand now with Revdex.com?I have a roof on my daughter's upstairs apartment that will blow away with a good wind stormI have all of the new vinyl fence to go around the porched, stacked in my garage, because MRROLAND doesn't feel like finishing the job he PROMISEDI am furious that I have heard nothing from Revdex.com about this issueAccording to the county, I have to have a fence on a porch that has a door leading outsideDesired outcome: Refund His workers came to my house an state they were never paid for any of the job, and that MrRowland had no experience in roofing at allSo I would like the money back, hire a GOOD RELIABLE CONTRACT who knows what they are doing, and have it donePlease send another letter to this so called contractor and let him know he has to make AMENDSAnyone working for Revdex.com would do the same, I am no differentPlease assist in this matter ASAP

THIS IS IN RESPONSE TO THE COMPLAINT BY MRS.[redacted] ALL WORK ON PROPOSAL WAS DONE TO TERMINATION.OUR CONTRACT WAS FOR A GARAGE ROOF NEW ARCHITECTUAL SHINGLE TEAR OFF AND REPLACE ALL ROTTED WOOD ON EDGE AND FACIA WE INSTALLED NEW FACIA BOARD AND COIL STOCK ON ALL THE TRIM WE INSTALLED NEW GUTTERS AND...

DOWN SPOUTS ALSO ON THE CONTRACT WAS A FRONT PORCH TO BE COVERED WITH MODIFIED BUTIMI ROOFING WE INSTALLED NEW WOOD ON THIS ALSO WHICH WAS NOT ON THE CONTRACT BUT TO DO THE JOB PROPERLY WE INSTALLED IT WITH NO EXTRA CHARGE AND THAT ROOF WAS DONE TO TERMINATION I ALSO PUT A SEALER ON THIS PORCH AT NO EXTRA COST I TOLD HER IT NEEDED A SILVER COATING WHICH SHE DID NOT WANT SO AGAINST MY OBJECTIONS SHE HAD ME PUT DOWN A LIQUID TAR SEALER. THIS SEALER TAKES A WHILE TO DRY AND I TOLD HER I WOULD BE BACK WHEN IT DRIED BUT BEFORE I COULD GET BACK THERE MRS [redacted] WAS CALLING ME  USING FOUL LANGUAGE AND THREATENING TO PUT ME OUT OF BUSINESS MRS.[redacted] WANTED US TO INSTALL A NEW RAILING FOR THE FRONT PORCH WHICH WAS NOT ON THE CONTRACT I HAVE COPIES OF THAT CONTRACT AND NO WHERE DOES IT STATE THAT I WOULD PUT TOGETHER AND INSTALL THESE RAILINGS.I HAVE NEVER SPOKEN TO ANYONE USING INAPPROPRIATE LANGUAGE I BELIEVE MRS [redacted] IS A CON ARTIST AND IS TRYING TO GET WORK DONE FOR NOTHING.I DO NOT OWE HER ANYTHING AND I DID SAY SHE COULD BRING ME TO COURT BECAUSE I FULLFILLED THE CONTRACT TO ITS TERMINATION AND I WOULD WIN ANY LITIGATION AND SHE WILL BE CHARGED ALL MY LAWYERS FEES