Metro Dentalcare

October 21, 2017Revdex.com of Minnesota220 S. River Ridge CircleBurnsville, MN 55337Attn: [redacted]Case #[redacted]Dear Ms. [redacted],We apologize that the patient's experience was not a positive one.  We always strive to give patients the best experience and always provide...

treatment plan estimates from their insurance such that we can provide patients with better understanding of their coverage and out of pocket costs estimate.Typically, we do provide for an exam in order to diagnose and provide treatment.  In this case, the consultation is necessary in order to diagnose and provide care for the patient with the treatment .  Relative to this account, as a courtesy, we will provide a one-time adjustment of the consultation fee to this account in order to facilitate the closure of this case.  We sincerely understand the frustration by the patient and will strive to always explain to our patients their treatment plan costs.Thank you for the opportunity to respond.Sincerely,H. [redacted]Quality Assurance

I am sorry to hear of the complainants experience with our organization.  It seems since this letter was filed, a resolution has been achieved with the practice and the patient.   The patient did pay for the services rendered.

March 15, 2016
To whom it may concern:
We have received your request to provide a response to a concern filed with your agency by a patient recently seen for care in one of our...

practices.
After discussing this concern with the practice manager we understand that the claim was submitted electronically on 12-3-2015. The claim does not contain the patient's social security number nor does the claim require the social security number to be utilized. After the patient called and stated that the claim was not received by the insurance company, our front desk personal re-submitted the claim. At this point we are waiting for the claim to be paid by the insurance company, which we anticipate should be within 30 days. The patient's credit history will not be affected as the claim has not been sent to a collection agency. Please let us know if there is anything else that you would require at this time.
Sincerely,
Majda [redacted]
Quality Assurance Coordinator, Metro Dentalcare

March 27, 2017 Revdex.com of Minnesota 2706 Gannon Road St. Paul, MN 55116 Attn: [redacted] Case #[redacted] Dear Ms. [redacted], We have attempted to contact the patient with no success and request that the patient contact our Quality Assurance Team.   We last left a message for the patient at the number provided on 3/20/2017.  Thank you for the opportunity to respond. Sincerely, Quality Assurance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me IF by one time billing credit means I have a $0 balance and if they pull it out of collections.