Metro Drywall

Customer: [redacted] [redacted]Model: No Purchase Was MadeAccount: N/AWe regret to hear you had a negative experience while shopping at our dealership. I hope to help explain the miscommunication that occurred between a member of our staff and yourself. We understand that the subject of your complaint was...

directed towards our "deposit" policy so I attempted to better explain our policy. Because we recognize that a large portion of our customer base travels long distances to purchase cars for us. We give our potential customers the option to give us a $300 "deposit" over the phone via credit card. The last situation we would want to occur is for someone to drive several hours to reach our dealership and be told that the vehicle they were interested in buying had just recently sold minutes before they arrived. This is a situation that is all too common in auto sales. To prevent this situation we offer the ability to put down a deposit to hold that vehicle. When we receive this deposit we then remove the vehicle from our website and make it sold. We do not allow other customers inside the vehicle or to test drive the vehicle. For all intensive purposes that vehicle is sold and awaiting full payment. The reason the deposit is non-refundable is due to the potential sales we lose while the vehicle to marked sold and awaiting the customer to come and pay the remaining balance. Most customer when being told the vehicle they came to see has a deposit on it and they are not allowed to see it, simple go to the next dealership to purchase a similar vehicle and many in the same day. Also whenever we take a deposit while using a credit card we always require a signature to verify the card holders identity and to secure the funds of the deposit upon the customers arrival at the dealership. Not to mention the required signature helps safe guard against some customers who would try and cancel their deposit, sometimes even after leaving with the vehicle. You will find in the state of Ohio most Automotive Dealerships will have similar if not identical polices. Those polices are not designed to take advantage of our customers but to protect customers and our self. We again apologize for any misunderstanding or miscommunication that may have occurred on your last visit.Sincerely,James M[redacted]General ManagerCincinnati Automotive Group Inc[redacted]