Metro Engines & Transmissions Plus, Inc

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Dear [redacted],Reference above case and our previous conversations, please find the [redacted] to this responsethe necessary documents to defend our side.As stated and shown, we were only authorized to repair the clutch. We were not authorized torepair the transmission although the...

customer was advised.However, being a small business, we have opted to refund [redacted] the total amount of$743.38 to satisfy his issue. We are an honest and hard working small shop and we strive to keepa good reputation in our field of business. And we have, for eleven years. Our reputation is veryimportant to us.We cannot force a customer to do further repairs, only advise what is diagnosed. If they choose tono follow the advice, we are not responsible.Please call me when you receive the information and the steps needed to send a cashier's checkto [redacted].Cordially,

Dear [redacted],Reference above case and our previous conversations, please find the [redacted] to this responsethe necessary documents to defend our side.As stated and shown, we were only authorized to repair the clutch. We were not authorized torepair the transmission although the customer was...

advised.However, being a small business, we have opted to refund [redacted] the total amount of$743.38 to satisfy his issue. We are an honest and hard working small shop and we strive to keepa good reputation in our field of business. And we have, for eleven years. Our reputation is veryimportant to us.We cannot force a customer to do further repairs, only advise what is diagnosed. If they choose tono follow the advice, we are not responsible.Please call me when you receive the information and the steps needed to send a cashier's checkto [redacted].Cordially,

Review: I had a noise in my transmission on my truck. I called this business and told the person and told him what was going on and he said it sounded like the pilot bearing and the clutch and gave me a price of $750.00 and he needed half down and he could do it in a day if he got the parts in.I took my truck to him and gave him and gave him $400.00 cash . It took two day's ,when I went to pick up the truck I test drove it and the noise was still there,so I told him it wasn't fixed ,so he told me that was just the new clutch kit he put in and the noise would go away.He told me if the noise did not go away he would fix it .Well the noise got worse within a month,so I called him and he told me to bring it by. When I finely just randomly went by there and spoke to him and when he heard the noise it was making without taking it apart he then told me it was another bearing and I would have to pay more money.he should have said that to start with or told me he couldn't give me a price until he looked at it . I paid $750.00 cash for something that wasn't fixed. I feel he should give my money back.Now I have to get a whole new transmission that can cost around $1,200.00 This is the worst service I have ever experienced in my life.Desired Settlement: total refund of $743.38 if he will pay it ,if not I will take further actions .

Business

Response:

Dear [redacted],Reference above case and our previous conversations, please find the [redacted] to this responsethe necessary documents to defend our side.As stated and shown, we were only authorized to repair the clutch. We were not authorized torepair the transmission although the customer was advised.However, being a small business, we have opted to refund [redacted] the total amount of$743.38 to satisfy his issue. We are an honest and hard working small shop and we strive to keepa good reputation in our field of business. And we have, for eleven years. Our reputation is veryimportant to us.We cannot force a customer to do further repairs, only advise what is diagnosed. If they choose tono follow the advice, we are not responsible.Please call me when you receive the information and the steps needed to send a cashier's checkto [redacted].Cordially,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,