Metro Estate & Business Law, PLLC

Our firm always collects the fee upfront as we give our clients all of their drafts very quicklyMost of our clients are ready to sign after getting their drafts with few to no questionsWe are always happy to answer our clients' questionsHowever, we have learned from experience that having a marathon question and answer session is never fruitfulWe are willing to go over the hour if there are a few questions left but not if there are pages of questions left as was the instance hereIn the hour and fifteen minutes with this client we were able to answer question and still had many pages of questions left to go,Unfortunately, at the next scheduled phone call we had an out of state client walk in the office without an appointmentThat never happensHe needed some time and he was on his way to the airportNo client is more important than anotherI certainly said that in the message I left for the client and I apologized profuselyIn addition, I stated very clearly, that client could cail back anytime BEFORE 12:At 12:had a meeting outside of the officeOf course when she called after 12:I was nowhere to be foundIn the messageI also said if she could not call before 12:then I would be available the next dayI also sent an email apologizing Stating that her case was important and that again I was very sorry for the delay.METRO ESTATE & BUSINESS LAW, PLLCVery truly yours,Rhonda AM***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Metro Estate has not provided a satisfactory living trust for which I paid $3,up front On numerous occasions, my appointments were cancelled, frustrating any attempt to complete the trust.I want my $3,returned If it is not returned I will go to the DC Bar, Office of Professional Responsibility Thank you
Regards,
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Our firm always collects the fee upfront as we give our clients all of their drafts very quickly. Most of our clients are ready to sign after getting their drafts with few to no questions. We are always happy to answer our clients' questions. However, we have learned from experience that having a...

marathon question and answer session is never fruitful. We are willing to go over the hour if there are a few questions left but not if there are pages of questions left as was the instance here. In the hour and fifteen minutes with this client we were able to answer 10 question and still had many pages of questions left to go,Unfortunately, at the next scheduled phone call we had an out of state client walk in the office without an appointment. That never happens. He needed some time and he was on his way to the airport. No client is more important than another. I certainly said that in the message I left for the client and I apologized profusely. In addition, I stated very clearly, that client could cail back anytime BEFORE 12:30. At 12:30 had a meeting outside of the office. Of course when she called after 12:30 I was nowhere to be found. In the message. I also said if she could not call before 12:30 then I would be available the next day. I also sent an email apologizing Stating that her case was important and that again I was very sorry for the delay.METRO ESTATE & BUSINESS LAW, PLLCVery truly yours,Rhonda A. M[redacted]