MR *** bought a truck from us here at Hudson Auto Source on 05/09/we collected the state taxes only when the ** *** county clerk informed us that the customer owes County/sales/use tax doe of $and Special district tax of $we call the customers and collect it from them per
there title address.The customers always sigh a tax disclaimer I HEREBY ACKNOWLEDGE THAT THE TAX COLLECTED AT THE TIME OF CLOSING MAY NOT REFLECT CITY, COUNTY,AND /OR RTD TAXES WHICH WILL BE DUE AND PAYABLE ME YOU AT THE TIME OF REGISTRATION IF THERE IS ANY ADDITIONAL TAXES THAT ARE DUE AGREE TO PAY.We have sent a copy to the ***.Tim W***Hudson Auto Source***
Ms*** ***Revdex.comSouth County Road 5; Suite 100Fort Collins, Colorado 80528 Dear Ms***, On July 30, we sold Mrand Mrs*** a previously owned ***; with that purchase they included an extended service policy A couple months later they were
experiencing problems with their vehicleBased on the information we were provided, the symptoms the vehicle was presenting we believed, as it was, the vehicle would be covered under the *** manufacture powertrain original warranty. We unfortunately are only legally able to provide General Motors original warranty repairs for the manufacture, because we are a General Motors dealer. Just as a ***, *** dealer is the only legal entity that can provide repairs for *** or ***’s original manufacture warranty. That doesn’t mean we cannot repair other vehicles with different makes, it just means if repairs are covered by the original manufacture (***, ***, ***, ***, ***, ***, and *** etc.) warranty they must be repaired by those same dealers. We referred them to the *** dealer down the street because they were the closest *** dealer to Mrand Mrs***. It never behooves us to send our customers to have work done at another dealership, it costs us; we lose the amount of the repairs; as well as our technicians and service writers don’t get paid for the hours completed; our parts department won’t get paid for the sale of the parts; and potentially the customer may decide they like the other dealership better and continue to have all of their future work completed by the other dealership; ultimately purchasing a vehicle from that dealership instead of us when the time comes. Therefor we never want to refer a customer to another dealer but ultimately in this situation we were required to do so. As well we would always rather have control of the situation instead of “avoiding the conversation” as Mrs*** believed. Regarding the rental car Mr*** was referring to *** “they” would orchestrate the rental car because the powertrain warranty pays for the usage of a rental car. *** would not allow us to orchestrate the rental for them, because we are not a *** dealer. Days had gone by since the vehicle was taken to *** Mrand Mrs*** came in to the dealership to express that they were not getting anywhere with *** on the repair of the ***We called *** and discussed their situation. We had confirmed with the provider of the extended service policy that the actual failure was attributed to and covered by ***’s original manufacture powertrain warranty. Mrand Mrs*** again came into our dealership in December to let us know how unhappy they were with the repair process. They had told us at that time that parts were ordered and they were just waiting for them to get there so the vehicle could then be repairedThey wanted to know what they could do to the trade the *** into get a more reliable vehicleWe then told them that we understood and would be happy to trade them out of the vehicle. We ensured them that they wouldn't be out any money on the trade in considering the mechanical problems they had faced. They also told us that they have not had a vehicle for a month or so because of the repairs. When they left that day were under the impression they were satisfied with the conversation and information provided. Since this notification was received we have spoken with Mr*** and he explained that he believed the Mrs*** sent this letter because of her frustration level and that they in fact understood our position and were not expecting nor requiring any further action from us at this time. Regarding the Service Manager at *** speaking out of turn and associating his brand of vehicle being “junk”, the problems faced by this vehicle are a known problem. *** wouldn’t cover this type of repair if it wasn’t a reasonable issue. As the technician stated in Mrs***’s letter it was an internal engine failure, those failures are unable to be seen or predicted unless you tear down the engine it is not something that can be seen otherwise. If in fact the vehicle was junk they would not cover the repair and would refuse service because the vehicle hadn’t been treated well. Does every *** face it of course not however until the sound or the symptoms appear you are unaware that this particular *** will need to be repaired. Based on this situation we will sublet this type of work to the other dealerships instead of allowing our customer to be on the back burner while at other dealerships. Lynne AMcMahonDealer PrincipleHudson Auto SourcePO Box Silverthorne, Colorado
*** *** *** ***
*** *** *** *** ***
*** *** *** ** *** ** *** **
*** *** *** *** * *** *** *** *** *** *** ***,Mr ***As my phone call to *** he said that he would remove his
complaint to the Revdex.com.*** had a accident in this jeep and had the jeep brought to the body shop for repairs*** insurance approved the repair the work was complete and *** was called to pickup the jeep and to pay his $deductible*** informed me that he call Chrysler credit to do a voluntary return that he was giving the jeep back to themI will try to get the $deductible from Chrysler credit before they pick the jeep up.Tim W***Gm Hudson Auto Source
Monday, January 5, 2015 Ms*** ***Revdex.comSouth County Road 5; Suite 100Fort Collins, Colorado 80528 Dear Ms***, On 11/10/Mr*** presented his vehicle to us he stated that while climbing *** *** his vehicle went into limp mode and was running at 10mph. As the technician followed the GM diagnostic chart for a limp mode concern he found the vehicle was presenting a Perror code, which would present the vehicle in a reduced power mode, with our General Motors scan tool, he performed symptom code diagnostics performed circuit checks. This code points to a faulty mass air flow sensor. Instead of just throwing new parts at the concern and hoping it fixed the problem, to verify results of diagnostic flow chart the technician found a vehicle with like build to test using its maf sensor that was working in perfect condition and replaced it with Mr*** sensor Immediately the code was removed and did not return which further confirmed the mass air flow sensor was faulty. When a mass air flow sensor is faulty the code will show immediately after scanning the vehicle. Once the code was cleared and did not return, confirming their concerns that the mass air flow sensor was faulty they replaced the mass air flow sensor with a new one from the parts department, again the code didn’t return, and no other codes presented themselves during the entire visit. This confirms that in fact the mass air flow sensor was faulty. The technician then drove the vehicle for minutes the vehicle ran as it was designed, no symptoms resurfaced and no codes returned suggesting that any further problems with the vehicle would be found There would be no reason to ignore any problems that would surface that’s how the technicians make their livingPer GM diagnosis chart the code was determined, a cause was found, fixed and then the vehicle was returned to the customer and explained what had been found. The next day or a couple days later Mr*** called explaining that the vehicle was running in limp mode again. He stated to our General Manager, *** *** that the vehicle wouldn’t make it to the tunnel once he left our dealership which is at most 10-minutes away in conditions. He stated to our Service Manager, *** *** that he made it to the *** exit off of *** which is minutes away and then in the same conversation stated he was only able to make it minutes before it fell into limp mode*** explained to Mr*** that we would be happy to look at the vehicle. Mr*** requested that we paid to have the vehicle towed to our dealership Mr*** explained that we would pay for the tow if the part was found to be faulty or the repair was found to be faulty. Instead Mr*** decided to have the vehicle repaired in the city. Mr*** took the vehicle to *** ***, when they scanned the vehicle they found the following error codes Pand a P2149. The Pwould be responsible, at this time, for the vehicle running in limp mode. Like Mr*** explained in his letter to the Revdex.com that the Mass Air Flow Sensor may have still been faulty. It was faulty otherwise not only would the code not have presented itself but it would not have disappeared once the part was replaced had it not been faulty It is reasonable that should Mr*** had taken the vehicle to *** and had they found the Perror code as we did that they would have made the same repair since it is per GM diagnosis and repair standards that we repair vehicles as we do. It is also reasonable that he could have left their dealership to find the vehicle found further problems minutes, minutes, an hour, a day after he left the dealership. That is one problem with highly technicial products a number of problems can surface at a multitude of times. That is why General Motors and other manufactures create standards and diagnosis charts to create the path they wish repairs to begin and be completed, offering the most comprehensive fix. Either way at the time that we saw the vehicle we fixed the problem that was presented to us. Had all codes shown there would have been no reason for us to not fix all problems on the vehicle that is how our technician makes a living and how our dealership continues to keep their doors open by repairing vehicles as they break down. There are several codes that will represent several symptoms or the same symptoms it doesn’t mean there aren’t several parts or problems that need to be fixed. We can only fix what is presented to us we cannot always see what will happen in the future. *** ** ***Dealer PrincipleHudson Auto SourcePO Box Silverthorne, Colorado
Like my phone call with *** ***, *** Insurance will pay the $to *** and sent a check out today*** I am sorry you are the way you are and basically I treat customer with respect
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Hi,We've resolved our dispute however I don't see a way to report this online. The dispute is under my email...
address: [redacted].Please let me know how we should proceed.Thanks,[redacted]Sent from my [redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] took the truck to [redacted] they found the problem and fixed it. mass airflow sensor may have been bad but was not the real problem. they took me for 750.00 dollars want my money back told them check engine light was on don't worry about that when they told me it was mass airflow sensor did not think so but trusted them. cant just replace parts until you fix problem should be better than being a gm dealer
Complaint: [redacted]
I am rejecting this response because: Hudson Auto Source should know the taxes that are due since they are a Colorado dealer. They were not nice at all and basically just told me if I wanted to get license and title complete then I would have to pay the additional taxes. I think it is a crappy way to get more money from the customer.
Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted],Mr [redacted] dropped off the his 2004 [redacted] pickup in was in limp mode. Service wrote a service repair order to find out why his truck was in limp...
modeTech scanned this truck and found a P0102 code failed and current and when checking there was 0 volts to mass air flow sensor part failed. Replaced with new part and test drove for 10 miles.Check for codes no codes in the system unit repaired and running great. After the repair[redacted] called and said this truck was running the same when he had it in service. [redacted] asked [redacted] to bring the truck back to us to see if the part we installed wasa bad part Mr [redacted] said we would take it to Denver for repairs. [redacted] said that if thepart was bad that GM warranty would replace it at no charge.Sincerely,[redacted]General ManagerHudson Auto Source441 Blue River ParkwayPO Box 23049Silverthorn, CO 80498[redacted]
MR *** bought a truck from us here at Hudson Auto Source on 05/09/we collected the state taxes only when the ** *** county clerk informed us that the customer owes County/sales/use tax doe of $and Special district tax of $we call the customers and collect it from them per
there title address.The customers always sigh a tax disclaimer I HEREBY ACKNOWLEDGE THAT THE TAX COLLECTED AT THE TIME OF CLOSING MAY NOT REFLECT CITY, COUNTY,AND /OR RTD TAXES WHICH WILL BE DUE AND PAYABLE ME YOU AT THE TIME OF REGISTRATION IF THERE IS ANY ADDITIONAL TAXES THAT ARE DUE AGREE TO PAY.We have sent a copy to the ***.Tim W***Hudson Auto Source***
Ms*** ***Revdex.comSouth County Road 5; Suite 100Fort Collins, Colorado 80528 Dear Ms***, On July 30, we sold Mrand Mrs*** a previously owned ***; with that purchase they included an extended service policy A couple months later they were
experiencing problems with their vehicleBased on the information we were provided, the symptoms the vehicle was presenting we believed, as it was, the vehicle would be covered under the *** manufacture powertrain original warranty. We unfortunately are only legally able to provide General Motors original warranty repairs for the manufacture, because we are a General Motors dealer. Just as a ***, *** dealer is the only legal entity that can provide repairs for *** or ***’s original manufacture warranty. That doesn’t mean we cannot repair other vehicles with different makes, it just means if repairs are covered by the original manufacture (***, ***, ***, ***, ***, ***, and *** etc.) warranty they must be repaired by those same dealers. We referred them to the *** dealer down the street because they were the closest *** dealer to Mrand Mrs***. It never behooves us to send our customers to have work done at another dealership, it costs us; we lose the amount of the repairs; as well as our technicians and service writers don’t get paid for the hours completed; our parts department won’t get paid for the sale of the parts; and potentially the customer may decide they like the other dealership better and continue to have all of their future work completed by the other dealership; ultimately purchasing a vehicle from that dealership instead of us when the time comes. Therefor we never want to refer a customer to another dealer but ultimately in this situation we were required to do so. As well we would always rather have control of the situation instead of “avoiding the conversation” as Mrs*** believed. Regarding the rental car Mr*** was referring to *** “they” would orchestrate the rental car because the powertrain warranty pays for the usage of a rental car. *** would not allow us to orchestrate the rental for them, because we are not a *** dealer. Days had gone by since the vehicle was taken to *** Mrand Mrs*** came in to the dealership to express that they were not getting anywhere with *** on the repair of the ***We called *** and discussed their situation. We had confirmed with the provider of the extended service policy that the actual failure was attributed to and covered by ***’s original manufacture powertrain warranty. Mrand Mrs*** again came into our dealership in December to let us know how unhappy they were with the repair process. They had told us at that time that parts were ordered and they were just waiting for them to get there so the vehicle could then be repairedThey wanted to know what they could do to the trade the *** into get a more reliable vehicleWe then told them that we understood and would be happy to trade them out of the vehicle. We ensured them that they wouldn't be out any money on the trade in considering the mechanical problems they had faced. They also told us that they have not had a vehicle for a month or so because of the repairs. When they left that day were under the impression they were satisfied with the conversation and information provided. Since this notification was received we have spoken with Mr*** and he explained that he believed the Mrs*** sent this letter because of her frustration level and that they in fact understood our position and were not expecting nor requiring any further action from us at this time. Regarding the Service Manager at *** speaking out of turn and associating his brand of vehicle being “junk”, the problems faced by this vehicle are a known problem. *** wouldn’t cover this type of repair if it wasn’t a reasonable issue. As the technician stated in Mrs***’s letter it was an internal engine failure, those failures are unable to be seen or predicted unless you tear down the engine it is not something that can be seen otherwise. If in fact the vehicle was junk they would not cover the repair and would refuse service because the vehicle hadn’t been treated well. Does every *** face it of course not however until the sound or the symptoms appear you are unaware that this particular *** will need to be repaired. Based on this situation we will sublet this type of work to the other dealerships instead of allowing our customer to be on the back burner while at other dealerships. Lynne AMcMahonDealer PrincipleHudson Auto SourcePO Box Silverthorne, Colorado
Complaint: ***
I am rejecting this response because: they did not fix the truck
Regards,
*** ***
*** *** *** ***
*** *** *** *** ***
*** *** *** ** *** ** *** **
*** *** *** *** * *** *** *** *** *** *** ***,Mr ***As my phone call to *** he said that he would remove his
complaint to the Revdex.com.*** had a accident in this jeep and had the jeep brought to the body shop for repairs*** insurance approved the repair the work was complete and *** was called to pickup the jeep and to pay his $deductible*** informed me that he call Chrysler credit to do a voluntary return that he was giving the jeep back to themI will try to get the $deductible from Chrysler credit before they pick the jeep up.Tim W***Gm Hudson Auto Source
Monday, January 5, 2015 Ms*** ***Revdex.comSouth County Road 5; Suite 100Fort Collins, Colorado 80528 Dear Ms***, On 11/10/Mr*** presented his vehicle to us he stated that while climbing *** *** his vehicle went into limp mode and was running at 10mph. As the technician followed the GM diagnostic chart for a limp mode concern he found the vehicle was presenting a Perror code, which would present the vehicle in a reduced power mode, with our General Motors scan tool, he performed symptom code diagnostics performed circuit checks. This code points to a faulty mass air flow sensor. Instead of just throwing new parts at the concern and hoping it fixed the problem, to verify results of diagnostic flow chart the technician found a vehicle with like build to test using its maf sensor that was working in perfect condition and replaced it with Mr*** sensor Immediately the code was removed and did not return which further confirmed the mass air flow sensor was faulty. When a mass air flow sensor is faulty the code will show immediately after scanning the vehicle. Once the code was cleared and did not return, confirming their concerns that the mass air flow sensor was faulty they replaced the mass air flow sensor with a new one from the parts department, again the code didn’t return, and no other codes presented themselves during the entire visit. This confirms that in fact the mass air flow sensor was faulty. The technician then drove the vehicle for minutes the vehicle ran as it was designed, no symptoms resurfaced and no codes returned suggesting that any further problems with the vehicle would be found There would be no reason to ignore any problems that would surface that’s how the technicians make their livingPer GM diagnosis chart the code was determined, a cause was found, fixed and then the vehicle was returned to the customer and explained what had been found. The next day or a couple days later Mr*** called explaining that the vehicle was running in limp mode again. He stated to our General Manager, *** *** that the vehicle wouldn’t make it to the tunnel once he left our dealership which is at most 10-minutes away in conditions. He stated to our Service Manager, *** *** that he made it to the *** exit off of *** which is minutes away and then in the same conversation stated he was only able to make it minutes before it fell into limp mode*** explained to Mr*** that we would be happy to look at the vehicle. Mr*** requested that we paid to have the vehicle towed to our dealership Mr*** explained that we would pay for the tow if the part was found to be faulty or the repair was found to be faulty. Instead Mr*** decided to have the vehicle repaired in the city. Mr*** took the vehicle to *** ***, when they scanned the vehicle they found the following error codes Pand a P2149. The Pwould be responsible, at this time, for the vehicle running in limp mode. Like Mr*** explained in his letter to the Revdex.com that the Mass Air Flow Sensor may have still been faulty. It was faulty otherwise not only would the code not have presented itself but it would not have disappeared once the part was replaced had it not been faulty It is reasonable that should Mr*** had taken the vehicle to *** and had they found the Perror code as we did that they would have made the same repair since it is per GM diagnosis and repair standards that we repair vehicles as we do. It is also reasonable that he could have left their dealership to find the vehicle found further problems minutes, minutes, an hour, a day after he left the dealership. That is one problem with highly technicial products a number of problems can surface at a multitude of times. That is why General Motors and other manufactures create standards and diagnosis charts to create the path they wish repairs to begin and be completed, offering the most comprehensive fix. Either way at the time that we saw the vehicle we fixed the problem that was presented to us. Had all codes shown there would have been no reason for us to not fix all problems on the vehicle that is how our technician makes a living and how our dealership continues to keep their doors open by repairing vehicles as they break down. There are several codes that will represent several symptoms or the same symptoms it doesn’t mean there aren’t several parts or problems that need to be fixed. We can only fix what is presented to us we cannot always see what will happen in the future. *** ** ***Dealer PrincipleHudson Auto SourcePO Box Silverthorne, Colorado
Like my phone call with *** ***, *** Insurance will pay the $to *** and sent a check out today*** I am sorry you are the way you are and basically I treat customer with respect
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Hi,We've resolved our dispute however I don't see a way to report this online. The dispute is under my email...
address: [redacted].Please let me know how we should proceed.Thanks,[redacted]Sent from my [redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] took the truck to [redacted] they found the problem and fixed it. mass airflow sensor may have been bad but was not the real problem. they took me for 750.00 dollars want my money back told them check engine light was on don't worry about that when they told me it was mass airflow sensor did not think so but trusted them. cant just replace parts until you fix problem should be better than being a gm dealer
Complaint: [redacted]
I am rejecting this response because: Hudson Auto Source should know the taxes that are due since they are a Colorado dealer. They were not nice at all and basically just told me if I wanted to get license and title complete then I would have to pay the additional taxes. I think it is a crappy way to get more money from the customer.
Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted],Mr [redacted] dropped off the his 2004 [redacted] pickup in was in limp mode. Service wrote a service repair order to find out why his truck was in limp...
modeTech scanned this truck and found a P0102 code failed and current and when checking there was 0 volts to mass air flow sensor part failed. Replaced with new part and test drove for 10 miles.Check for codes no codes in the system unit repaired and running great. After the repair[redacted] called and said this truck was running the same when he had it in service. [redacted] asked [redacted] to bring the truck back to us to see if the part we installed wasa bad part Mr [redacted] said we would take it to Denver for repairs. [redacted] said that if thepart was bad that GM warranty would replace it at no charge.Sincerely,[redacted]General ManagerHudson Auto Source441 Blue River ParkwayPO Box 23049Silverthorn, CO 80498[redacted]