I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint There has been zero effort to fix the gate that is a clearly unsafe to tenants or visitorsUnder VA state law, it is the responsibility of the landlord to ensure property is safeState law supersedes that of a leaseThe gate was first reported in AugustIt is NovemberIf they prefer not to terminate the lease, we will accept a refund retrodated from the first complaintThey are also asking any tenant gross after taxes 3x the monthly rent which could be construed as a form of discrimination.
Regards,
*** ***
The owner of the property was made aware of the gate and will be addressing this. It has been repaired in the past and maintenance had reported that it was not latched correctly which caused it to get damaged when we had high winds. The lease agreement is a contract and a gate in the...
yard that has been damaged is not a reason to break a lease. These residents took this property from another leasee and did take the property as is at that time. We have been working with these tenants to assist them in finding someone to assume their lease. Once a qualified person is found and a lease signed we will then release them from any further obligations.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint There has been zero effort to fix the gate that is a clearly unsafe to tenants or visitorsUnder VA state law, it is the responsibility of the landlord to ensure property is safeState law supersedes that of a leaseThe gate was first reported in AugustIt is NovemberIf they prefer not to terminate the lease, we will accept a refund retrodated from the first complaintThey are also asking any tenant gross after taxes 3x the monthly rent which could be construed as a form of discrimination.
Regards,
*** ***
The owner of the property was made aware of the gate and will be addressing this. It has been repaired in the past and maintenance had reported that it was not latched correctly which caused it to get damaged when we had high winds. The lease agreement is a contract and a gate in the...
yard that has been damaged is not a reason to break a lease. These residents took this property from another leasee and did take the property as is at that time. We have been working with these tenants to assist them in finding someone to assume their lease. Once a qualified person is found and a lease signed we will then release them from any further obligations.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]