Metro Ford of Madison

I have just spoken to Mrs. [redacted] for the first time and apologized for the miscommunication back and forth . I have handled it internally and we have reached an agreement that she will be returned her vehicle to her home and will not be charged the legal 5% .  She has my direct line and email...

and is encouraged to get a hold of me if there is anything I can personally offer.

Metro Kia of Madison has reviewed the response made by the customer regarding the issue with the clutch on the Hyundai purchased here. We understand that a mechanical failure is an unwanted occurrence, however, the vehicle did go through our inspection process and did not have any issues with the clutch present at the time of the sale. Metro Kia did not attempt to avoid contact with the customer, and we feel splitting the cost of a repair not covered under any warranty is more than fair. We have diagnosed the problem and have certified technicians that can take care of the problem at our service center.  Metro Kia of Madison does wish to resolve this concern and again will split the cost of the repair at our shop, even on a part that was not covered under warranty and was working properly at the time of purchase. At this point, we have been accommodating to attempt to assist the customer in resolving this issue, as we have already diagnosed this issue free of charge and continue to offer a discounted repair.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please delete the complaint.
Regards,
[redacted]

Metro Kia of has reviewed the complaint from the customer regarding the Hyundai Elentra. The customer did come to Metro Kia after the purchase of the vehicle with an issue that was not present at the time of the purchase. Metro Kia of Madison did look at and diagnose the vehicle free of charge, and...

came to the conclusion that the clutch was making noise, and would need to be repaired. The clutch was not under warranty and Metro Kia of Madison explained this to the customer. The clutch was functioning correctly when the customer took delivery, Metro Kia understands that an unexpected repair is definitely an inconvenience, as a result, Metro Kia did offer to do the work at our repair shop and split the expense with the customer as an act of goodwill. The customer did not accept Metro Kia of Madison's offer to split the cost. Metro Kia of Madison feels that the offer to split the repair cost is fair and will stand behind the offer to do the work at our service shop and split the expense.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This Is the first E-mail I’ve received on this matter I have no record of this being our customer on file.Sometimes you have outside company’s buying up list and acting as it our company.I will make every effort in to looking further in to this and if I find a record of a[redacted]...

[redacted]It will be removed Immediately from our database.If you have anymore questions please feel free to call or email me. Tony BakerGeneral ManagerMetro Ford Of Madison###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regarding the defective Hyundai I purchased from Metro Kia, I reject the offer because I contend that the defect was present in the transmission at the time of purchase. I also reject the offer because the dealership neglected my attempts to establish contact for almost a month after purchase and continued to ignore my attempts after my visit with automatically generated emails and messages. Due to the unresponsiveness of Metro regarding this matter, the damage has been made worse and the costs higher than initially stated. I will not have Metro service my vehicle as I do not trust their ethics. I would rather allow my certified mechanic to service and repair my vehicle with receipts and paperwork documenting the cost of repairs and bill Metro Kia for the parts and labor. I would rather avoid legal pursuit with Metro Kia, but it is a consideration.
Regards,
[redacted]

Review: Purchased a vehicle on November 20, 2015 and discovered that evening that the transmission was defective. Multiple attempts to contact Metro were made over the course of November, with none successful. On December 14th, I physically visited the store and was told I bought the vehicle as it was, defect and all, and it was my responsibility, even though the defect was not discussed or mentioned in the sale.Desired Settlement: Since that time, my vehicle is no longer working and is at my private mechanic's garage awaiting repairs. I wish for the dealership to carry all costs aassociated with the repairs and any related costs.

Business

Response:

Metro Kia of has reviewed the complaint from the customer regarding the Hyundai Elentra. The customer did come to Metro Kia after the purchase of the vehicle with an issue that was not present at the time of the purchase. Metro Kia of Madison did look at and diagnose the vehicle free of charge, and came to the conclusion that the clutch was making noise, and would need to be repaired. The clutch was not under warranty and Metro Kia of Madison explained this to the customer. The clutch was functioning correctly when the customer took delivery, Metro Kia understands that an unexpected repair is definitely an inconvenience, as a result, Metro Kia did offer to do the work at our repair shop and split the expense with the customer as an act of goodwill. The customer did not accept Metro Kia of Madison's offer to split the cost. Metro Kia of Madison feels that the offer to split the repair cost is fair and will stand behind the offer to do the work at our service shop and split the expense.

Consumer

Response:

My experience with Metro Kia of Madison has been terrible. The original salesman refused to help me, the second salesman helped me and made promises to fix certain items on the vehicle that were not repaired when I took delivery. I made repeated phone calls to the dealership inquiring about the repairs and I was told several times that I would receive a call "tomorrow". I never received a return call. Once I was able to get someone to confirm that the parts had been obtained I was told that I could come to the dealership and they would fix the issue. I made an appointment for 4:30 pm on a Friday. I called at 3:00 pm that Friday to confirm only to find out that the service department closes at 4:30 and that they decided to give me the parts so I could fix it myself, though that was not the arrangement. Buyer beware with this dealership. I was lied to, ignored, disrespected, and I will never use this dealership again.

Review: We were purposely misled many times, and repeatedly pressured into signing an agreement. We said we wanted to sleep on it. We were told they wanted to do the deal that night because they wanted to close the end of the month. It was the third of the month. We were told the vehicle had a clean Car Fax. The next day we found the Car Fax under the drivers seat. We were told the car had not been in an accident. The car fax showed the vehicle was in an accident. The Motor Vehicle Contract cash price stated $24,093. We found the car had been advertised for $20,997. We were told we paid extra because it was "Certified". After being lead to believe the vehicle would be Certified, they sent paperwork for us to sign that stated "as-is". After questioning this, we were told "this is standard practice for all their vehicles." We refused to sign that. We haven't signed a loan agreement or any other paperwork. They want to charge us 5% to get our vehicle back. After going back and forth, we reluctantly agreed to pay the 5% just to get our vehicle back. Now they are saying they want us to pay undisclosed "shop fees" in order for us to get our vehicle back.Desired Settlement: Ideally we would just like to get our vehicle back free of charge, considering their shady practices. IF, that is not an option, we will pay 5% of the cash price to get our vehicle back- no more than that.

Business

Response:

I have just spoken to Mrs. [redacted] for the first time and apologized for the miscommunication back and forth . I have handled it internally and we have reached an agreement that she will be returned her vehicle to her home and will not be charged the legal 5% . She has my direct line and email and is encouraged to get a hold of me if there is anything I can personally offer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please delete the complaint.

Regards,

Review: I purchased a 2014 Kia Rio VIN number [redacted] on Dec 28th 2013 was told the car would be delivered to dealership on Monday Dec30th it is now January 16th 2014 and car still is not readyDesired Settlement: $500.00 refund check for the hassle of the car not delivered on time

Business

Response:

Metro Kia of Madison acknowledges the concern of the customer. The vehicle was delayed due to the weather, and other factors out of the dealerships control. Metro Kia of Madison offered the customer a vehicle to drive while they were waiting numerous times, to which the customer declined. The vehicle has since been delivered. The customer has now requested for us to put Bluetooth into the vehicle at no cost, to which we have agreed. Metro Kia would like to resolve the issue at hand, and would be happy to either put the Bluetooth in free of charge, or give the customer a check for $500, but not both. The vehicle was discounted at the time of purchase, and Metro Kia feels that this would be a fair resolution.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like the check cut before the end of week or will pursue the cost of the blue tooth also that I was told by salesman was in the car at time of purchase. I can pick it check up at Metro Kia