Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ Dear Ms [redacted] Please let this letter serve as the Dealership's Response to the Complaint submitted to the Bureau by Ms [redacted] The Dealership is aware of the warranty extension issued by Ford MotorsHowever, the warranty extension only authorizes replacement of the throttle body if a detected trouble code is stored in the vehicle's systemIn this instance, the required code was not stored within the vehicle's system and so as a result the warranty extension would not cover the replacement of the throttle body Though the Dealership understands that the symptoms Ms [redacted] may be experiencing are similar to those described in the warranty extension, the cause is notAs a result, the Dealership is happy to replace Ms [redacted] 's throttle body; however, Ms [redacted] needs to understand that the cost of such replacement will have to be borne by her rather than Ford pursuant to the warranty extension Again, the Dealership would apologize for any miscommunication or misunderstanding that may have occurredHowever, the Dealership does not feel as though they acted inappropriately or otherwise improperlyThe Dealership values Ms [redacted] 's business, and looks forward to being able to accommodate all her future service needs Sincerely, [redacted] For the Dealership
At the root of Mr [redacted] 's Complaint is his frustration that a three-year old, used vehicle with over 50,miles was described as in "great shape and nothing wrong with it" when it fact such vehicle had all of the markings of a three-year old, used vehicle with over 50,miles on it Though the Dealership would apologize to Mr [redacted] for any frustration he has, they simply do not feel as though they did anything "wrong." Unfortunately, Mr [redacted] ' s frustration is the reality of shopping for a used vehicleMany (if not all) of such vehicles, upon close inspection, have flaws that make them less desirable than a new vehicleTo this end, the Dealership stocks a number of new Expeditions that they offer to show customers who find themselves unwilling to purchase a used vehicle with flaws.Again, the Dealership would apologize to Ms [redacted] for his frustration, and to the extent that they contributed to any such frustrationHowever, it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf
Final Consumer Response /* (2000, 10, 2015/10/07) */
We went back to dealership to try and get my down paymentWe asked to speak with general finance manager, very unprofessional and rudeHe said he would be back, after 1/hours we got tired of waiting and multiple people asking if we'd been
helpedAfter telling people why we were there they would go and supposedly look for finance manager and nothingWe know our sales guy was part of the scam however he told us he would call usWe leftI ended up calling at the executive level and secretary there got the ball rolling for meAfter over a week I finally received a check in the mail
Outcome: will never shop at Metro ford, we ended up buying a vehicle with another ford dealershipNeedless to say we did our homework a found a family operated dealership with no scams or lies
Initial Business Response /* (1000, 5, 2015/07/08) */
Dear Ms***
Please let this letter serve as the Dealership's Response to the Complaint filed with the Bureau by Mr*** ***
At the root of Mr***'s Complaint is the fact that he purchased a vehicle that did not have all of the
features he desired
Following receipt of the Complaint, MrAzcueta contacted Mr***, and it is the Dealership's belief that through conversation and negotiation they, along with Mr***, have worked out a solution that all Party's are satisfied with
Given the above, it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf
Sincerely,
*** ** ***
For the Dealership
Initial Consumer Rebuttal /* (2000, 7, 2015/07/10) */
Since filing this complaint, the dealership and I have been in almost constant contact; and, as of today, I am the proud owner of a new Ford Edge that meets all my expectationsPlease close this complaint and mark it as resolved to the satisfaction of both parties
Initial Business Response /* (1000, 8, 2015/10/12) */
Dear Ms. [redacted],
Please let this letter serve as Metro Ford's Response to the Complaint submitted to the Bureau by Ms. [redacted].
At the root of the Complaint is Ms. [redacted]'s request to have her down payment refunded since the financing for...
her attempted purchase could not be arranged. It is the Dealership's understanding that this has now been addressed and that a refund has since been given. Accordingly, it is the Dealership's belief that this matter should be resolved with a finding of no fault on either Party's behalf.
Should additional comment or documentation be required, please do not hesitate to call or write.
Sincerely,
[redacted]
For the Dealership
Initial Business Response /* (1000, 5, 2015/10/19) */
Dear Ms. [redacted],
Please let this letter serve as Metro Ford's Response to the Complaint filed with the Bureau by [redacted].
Though the Dealership would apologize for any confusion or misunderstanding that may have occurred they do not...
feel as though did anything improperly.
Though Ms. [redacted] says she did not know of the F&I products, it is important to note that each and every one of them required that she sign off on them accepting the same. That said, the Dealership is in the process of processing the cancellations and will make certain that Ms. [redacted]'s Ford account is credited accordingly.
As a result of the foregoing, it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf.
Sincerely,
[redacted]
For the Dealership
Initial Consumer Rebuttal /* (2000, 7, 2015/10/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/07/29) */
Dear Ms. [redacted]
Please let this letter serve as the Dealership's Response to the Complaint submitted to the Bureau by Ms. [redacted].
The Dealership is aware of the warranty extension issued by Ford Motors. However, the warranty...
extension only authorizes replacement of the throttle body if a detected trouble code is stored in the vehicle's system. In this instance, the required code was not stored within the vehicle's system and so as a result the warranty extension would not cover the replacement of the throttle body.
Though the Dealership understands that the symptoms Ms. [redacted] may be experiencing are similar to those described in the warranty extension, the cause is not. As a result, the Dealership is happy to replace Ms. [redacted]'s throttle body; however, Ms. [redacted] needs to understand that the cost of such replacement will have to be borne by her rather than Ford pursuant to the warranty extension.
Again, the Dealership would apologize for any miscommunication or misunderstanding that may have occurred. However, the Dealership does not feel as though they acted inappropriately or otherwise improperly. The Dealership values Ms. [redacted]'s business, and looks forward to being able to accommodate all her future service needs.
Sincerely,
[redacted]
For the Dealership
At the root of Mr.
[redacted]'s Complaint is his frustration that a three-year old, used vehicle
with over 50,000 miles was described as in "great shape and nothing wrong
with it" when it fact such vehicle had all of the markings of a three-year
old, used vehicle with over 50,000 miles on it....
Though the Dealership would
apologize to Mr. [redacted] for any frustration he has, they simply do not feel
as though they did anything "wrong." Unfortunately, Mr. [redacted]' s
frustration is the reality of shopping for a used vehicle. Many (if not all) of
such vehicles, upon close inspection, have flaws that make them less desirable
than a new vehicle. To this end, the Dealership stocks a number of new
Expeditions that they offer to show customers who find themselves unwilling to purchase a used
vehicle with flaws.Again, the
Dealership would apologize to Ms. [redacted] for his frustration, and to the extent that they contributed to any
such frustration. However, it is the Dealership's belief that this matter
should be closed with a finding of no fault on either Party's behalf.
Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ Dear Ms [redacted] Please let this letter serve as the Dealership's Response to the Complaint submitted to the Bureau by Ms [redacted] The Dealership is aware of the warranty extension issued by Ford MotorsHowever, the warranty extension only authorizes replacement of the throttle body if a detected trouble code is stored in the vehicle's systemIn this instance, the required code was not stored within the vehicle's system and so as a result the warranty extension would not cover the replacement of the throttle body Though the Dealership understands that the symptoms Ms [redacted] may be experiencing are similar to those described in the warranty extension, the cause is notAs a result, the Dealership is happy to replace Ms [redacted] 's throttle body; however, Ms [redacted] needs to understand that the cost of such replacement will have to be borne by her rather than Ford pursuant to the warranty extension Again, the Dealership would apologize for any miscommunication or misunderstanding that may have occurredHowever, the Dealership does not feel as though they acted inappropriately or otherwise improperlyThe Dealership values Ms [redacted] 's business, and looks forward to being able to accommodate all her future service needs Sincerely, [redacted] For the Dealership
At the root of Mr [redacted] 's Complaint is his frustration that a three-year old, used vehicle with over 50,miles was described as in "great shape and nothing wrong with it" when it fact such vehicle had all of the markings of a three-year old, used vehicle with over 50,miles on it Though the Dealership would apologize to Mr [redacted] for any frustration he has, they simply do not feel as though they did anything "wrong." Unfortunately, Mr [redacted] ' s frustration is the reality of shopping for a used vehicleMany (if not all) of such vehicles, upon close inspection, have flaws that make them less desirable than a new vehicleTo this end, the Dealership stocks a number of new Expeditions that they offer to show customers who find themselves unwilling to purchase a used vehicle with flaws.Again, the Dealership would apologize to Ms [redacted] for his frustration, and to the extent that they contributed to any such frustrationHowever, it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf
Final Consumer Response /* (2000, 10, 2015/10/07) */
We went back to dealership to try and get my down paymentWe asked to speak with general finance manager, very unprofessional and rudeHe said he would be back, after 1/hours we got tired of waiting and multiple people asking if we'd been
helpedAfter telling people why we were there they would go and supposedly look for finance manager and nothingWe know our sales guy was part of the scam however he told us he would call usWe leftI ended up calling at the executive level and secretary there got the ball rolling for meAfter over a week I finally received a check in the mail
Outcome: will never shop at Metro ford, we ended up buying a vehicle with another ford dealershipNeedless to say we did our homework a found a family operated dealership with no scams or lies
Initial Business Response /* (1000, 5, 2015/07/08) */
Dear Ms***
Please let this letter serve as the Dealership's Response to the Complaint filed with the Bureau by Mr*** ***
At the root of Mr***'s Complaint is the fact that he purchased a vehicle that did not have all of the
features he desired
Following receipt of the Complaint, MrAzcueta contacted Mr***, and it is the Dealership's belief that through conversation and negotiation they, along with Mr***, have worked out a solution that all Party's are satisfied with
Given the above, it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf
Sincerely,
*** ** ***
For the Dealership
Initial Consumer Rebuttal /* (2000, 7, 2015/07/10) */
Since filing this complaint, the dealership and I have been in almost constant contact; and, as of today, I am the proud owner of a new Ford Edge that meets all my expectationsPlease close this complaint and mark it as resolved to the satisfaction of both parties
Initial Business Response /* (1000, 8, 2015/10/12) */
Dear Ms. [redacted],
Please let this letter serve as Metro Ford's Response to the Complaint submitted to the Bureau by Ms. [redacted].
At the root of the Complaint is Ms. [redacted]'s request to have her down payment refunded since the financing for...
her attempted purchase could not be arranged. It is the Dealership's understanding that this has now been addressed and that a refund has since been given. Accordingly, it is the Dealership's belief that this matter should be resolved with a finding of no fault on either Party's behalf.
Should additional comment or documentation be required, please do not hesitate to call or write.
Sincerely,
[redacted]
For the Dealership
Initial Business Response /* (1000, 5, 2015/10/19) */
Dear Ms. [redacted],
Please let this letter serve as Metro Ford's Response to the Complaint filed with the Bureau by [redacted].
Though the Dealership would apologize for any confusion or misunderstanding that may have occurred they do not...
feel as though did anything improperly.
Though Ms. [redacted] says she did not know of the F&I products, it is important to note that each and every one of them required that she sign off on them accepting the same. That said, the Dealership is in the process of processing the cancellations and will make certain that Ms. [redacted]'s Ford account is credited accordingly.
As a result of the foregoing, it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf.
Sincerely,
[redacted]
For the Dealership
Initial Consumer Rebuttal /* (2000, 7, 2015/10/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/07/29) */
Dear Ms. [redacted]
Please let this letter serve as the Dealership's Response to the Complaint submitted to the Bureau by Ms. [redacted].
The Dealership is aware of the warranty extension issued by Ford Motors. However, the warranty...
extension only authorizes replacement of the throttle body if a detected trouble code is stored in the vehicle's system. In this instance, the required code was not stored within the vehicle's system and so as a result the warranty extension would not cover the replacement of the throttle body.
Though the Dealership understands that the symptoms Ms. [redacted] may be experiencing are similar to those described in the warranty extension, the cause is not. As a result, the Dealership is happy to replace Ms. [redacted]'s throttle body; however, Ms. [redacted] needs to understand that the cost of such replacement will have to be borne by her rather than Ford pursuant to the warranty extension.
Again, the Dealership would apologize for any miscommunication or misunderstanding that may have occurred. However, the Dealership does not feel as though they acted inappropriately or otherwise improperly. The Dealership values Ms. [redacted]'s business, and looks forward to being able to accommodate all her future service needs.
Sincerely,
[redacted]
For the Dealership
At the root of Mr.
[redacted]'s Complaint is his frustration that a three-year old, used vehicle
with over 50,000 miles was described as in "great shape and nothing wrong
with it" when it fact such vehicle had all of the markings of a three-year
old, used vehicle with over 50,000 miles on it....
Though the Dealership would
apologize to Mr. [redacted] for any frustration he has, they simply do not feel
as though they did anything "wrong." Unfortunately, Mr. [redacted]' s
frustration is the reality of shopping for a used vehicle. Many (if not all) of
such vehicles, upon close inspection, have flaws that make them less desirable
than a new vehicle. To this end, the Dealership stocks a number of new
Expeditions that they offer to show customers who find themselves unwilling to purchase a used
vehicle with flaws.Again, the
Dealership would apologize to Ms. [redacted] for his frustration, and to the extent that they contributed to any
such frustration. However, it is the Dealership's belief that this matter
should be closed with a finding of no fault on either Party's behalf.