Metro Honda

We were able to resolve the complaint with the customer directly on 1/8/To the best of our knowledge the customer is very satisfied and happy

Business Response to a Complaint arial, sans-serif;"> Complaint ID#: [redacted] Company Name: METRO HONDA Company Contact: JASON B [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response: I WAS ABLE TO PULL THE CONTRACT AND DID NOTICE THERE WAS AN ERROR I SPOKE TO [redacted] AND AGRRED TO PAY THE DIFFERNCE THAT WAS ENTITLED TO HIM HE IS AWARE AND IS SATISFIED AND WILL BE AT THE DEALERSHIP ON THURSDAY 02/12/2015...ANY QUESTIONS EMAIL ME

This is an email response to a complaint issued to Metro Honda, claim ID#***regarding *** *** We believe we have effectively removed him from any possible future solicitation from our dealership Below is the time line in which ***, our Service Manager, removed *** ***’s
information from our databases Removed his email from xtime/dealersocket on 4/19/He received an email from Honda on 4/28/*** forwarded the request to Honda on 4/29/Removed his email from ADP on 4/29/He received an email from Honda on 5/2/He received an email from AutoAlert on 2/16/*** removed him from AutoAlert on 2/16/*** also opted him out of Honda Surveys *** contacted the marketing department at American Honda (Manufacturer) to opt MrNguyen out of any possible future correspondenceWe apologize for any inconveniences

TO WHOM IT MAY CONCERN, AFTER PULLING THE DEAL FILE AND REVIEWING THE SERVICE RECORDS AND MAKING SURE THE WINDOW THAT HAD A SCRATCH IN IT WAS REPLACED FREE OF CHARGE.[ HE WAS HERE ONCE TO LOOK AT IT AN ORDER A NEW GLASS AND ONCE TO FIX IT ON RECORD AS FAR AS I COULD SEE.]  WE...

AGAIN CONTACTED MR NAQVI, AND EXPLAINED TO HIM AGAIN HE WAS ORIGINALLY DECLINED ON THE HIGHER  MODEL AND AFTER WORKING WITH THE BANK A FEW TRYS WE GOT AN APPROVAL ON A LOWER MODEL OF A 16 ACCORD . HE SAID HE UNDERSTOOD AND WE CONCLUDED WITH 2 FREE OIL CHANGES AND A FREE TANK OF GAS WOULD MAKE HIM HAPPY.  IF YOU NEED ANY DOCUMENTS LIKE THE RETAIL ORDER SIGNED ON A 16 HONDA ACCORD LX AND THE DECLINE LETTER FROM THE BANKS PLEASE FEEL FREEL TO CONTACT ME. 
                                        ...⇄ [redacted]
                                        ...⇄ />                                         ...⇄

We were able to resolve the complaint with the customer directly on 1/8/2018. To the best of our knowledge the customer is very satisfied and happy.

I have been dealing with a back and forward payment issue with them for the last few weeks. Metro honda said they would take care of a final balance on our car that was totaled when someone crashed into it. The dealership stated they would make the pay off amount and lied about the payment being made. The payment that was supposed to be made would have been 30 days past due if we did not make the payment our self so not only did not not make the payment on time but we had to make the payment our self.

To whom it may concern.
According to our records customer came in to see what options were available to them in reference to their leased vehicle, at which point salesperson explained that that the leased vehicle excceded 31,053 miles on and above 36,000 which was the...

maximum allowable mileiage according to her contract, total miles on her car was 67,053. We gave them the option to aquire a brand new vehicle and the option to buy their current one. After carefull considiration Mrs[redacted] decided to buy her own vehicle. Mrs[redacted] bought or leased a brand new Lexus few days later and called Metro Honda expecting to unwind the contract of her own purchased vehicle.  Unfortunatly contract which she signed with Metro Honda has been funded by the lander that she signed with. After she came back to us and asking for help, again we gave her the option of brand new vehicle and trade her leased vehicle in. Mrs[redacted] refused and told us that she will deal with her car later. As a last resort we have offered to cancel her extended warranty that she had purchased and she said that she'll come back. We as a reputable dealer certainly like to help Mrs[redacted] in resolving her concern. We are still waiting for a response from Mrs. [redacted].
Sincerly
Metro Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12588109, and find that this resolution...

is satisfactory to me.Metro Honda made their best effort to rectify the situation and I am pleased with the outcome. I am just more pleased that I can continue to do business with them.

Business Response to a Complaint
arial, sans-serif;">
Complaint ID#:
[redacted]
Company Name:
METRO HONDA
Company Contact:
JASON B[redacted]
Company Phone:
[redacted]
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
[redacted]
Response:
I WAS ABLE TO PULL THE CONTRACT AND DID NOTICE THERE WAS AN ERROR . I SPOKE TO [redacted] AND AGRRED TO PAY THE DIFFERNCE THAT WAS ENTITLED TO HIM . HE IS AWARE AND IS SATISFIED AND WILL BE AT THE DEALERSHIP ON THURSDAY 02/12/2015...ANY QUESTIONS EMAIL ME ...

Tell us why here...IN RESPONSE TO THE ABOVE COMPLAINT . WE HAVE CALLED MR [redacted] ON 5/31 2016 1;30 PM TO DISCUSS THE MATER WAS TOLD "I AM BUSY NOW, CALL ME LATER. AT5:30 MR [redacted] OUR LEAD MANAGER  CALLED BACK , NO REPONSE . LEFT PHONE # AND EXTENSION. NO CALL BACK FROM MR [redacted]. WE...

THEN TRIED AGAIN ON MONDAY 06/06/2016, NO ANSWER AGAIN LEFT MESSAGE . WE TRIED AGAIN TODAY 06/06/2016 AT 2:00 AGAIN SAID TOO BUSY CALL BACK IN HALVE AN HOUR. WILL UPDATE WHEN TALK TO CLIENT.

Review: Hi,

I went to buy a Honda Accord 2016 from Metro Honda in Jersey City. The salesmen sold me a Honda Accord 2016 LX. I bought it for $289 a month only because he was advertising the car to be a V6. When I was about to buy the car the finance department said they changed the price to $299 a month because of the bank. I was ok with this only because I thought I was getting my money's worth. When I get to the car outside the salesmen said it was V4 sport. He was saying the LED lights aren't working so you must bring the car back to service and that they will fix it. I was looking at the situation was thinking I still got a decent deal. I reported the crack to the salesmen on the rear left window. He said that will be covered by warranty. The reason why I drove off with the car on Saturday November 21, 2015 is because the salesmen had told me the LED lights and window would be fixed without charge. However, only the window will be fixed free of charge. I don't like this dealership because the salesmen had lied to me time after time. I was at the dealership service center about for 4-5 times before being told this car doesn't come with LED lights. I had discussed with the dealership manager and told him how I was led to buying this car under the expectations provided by the salesmen that the LED lights come with the car. I was told its my fault for taking the car home the way it is. I think it's the dealerships and salesman's fault for falsely advertising a car to me that I wasn't gonna get at the end. They sold me a car I thought I was getting but they gave me something else and now the dealership is saying they can't do anything because I took the car home.Desired Settlement: Since the salesman and dealership sold me the wrong car model of the Accord, I was told to come to the service center many times (without results maybe 4-5 visits), and I was lied to many times I think there should be a billing adjustment to my monthly bill. I think instead of me paying $299 a month I should only be paying $199 a month.

Business

Response:

TO WHOM IT MAY CONCERN, AFTER PULLING THE DEAL FILE AND REVIEWING THE SERVICE RECORDS AND MAKING SURE THE WINDOW THAT HAD A SCRATCH IN IT WAS REPLACED FREE OF CHARGE.[ HE WAS HERE ONCE TO LOOK AT IT AN ORDER A NEW GLASS AND ONCE TO FIX IT ON RECORD AS FAR AS I COULD SEE.] WE AGAIN CONTACTED MR NAQVI, AND EXPLAINED TO HIM AGAIN HE WAS ORIGINALLY DECLINED ON THE HIGHER MODEL AND AFTER WORKING WITH THE BANK A FEW TRYS WE GOT AN APPROVAL ON A LOWER MODEL OF A 16 ACCORD . HE SAID HE UNDERSTOOD AND WE CONCLUDED WITH 2 FREE OIL CHANGES AND A FREE TANK OF GAS WOULD MAKE HIM HAPPY. IF YOU NEED ANY DOCUMENTS LIKE THE RETAIL ORDER SIGNED ON A 16 HONDA ACCORD LX AND THE DECLINE LETTER FROM THE BANKS PLEASE FEEL FREEL TO CONTACT ME. [redacted]

[redacted]

[redacted]

Review: we purchased a vehicle from this dealership and was given a "rewards program booklet" where some of the voucher indicates a free oil change. after 2 free oil change courtesy of the "rewards program" I tried today may 27th 2015 due to the service indicator on my dashboard and was Told by a service advisor we need to pay the oil change procedure amounting to 35 usd and will no longer HONOR the voucher cheques given to us until we make some of their "quoted" repairs or "needed repairs" on our vehicle. I tried to speak with his Service manager but then quoted a bigger repair fee and same as what the advisor said "needs to perform services quoted to continue to honor the free oil changes" I fell like we have been deceived of the nature that we can use the voucher to cover the Oil change maintenance on our vehicle. its like the rewards cheque is useless now. I checked the contract we have and the rewards policy we have and it doesnt stipulate that we need to have some services done before they can honor the cheques.Desired Settlement: we wanted the dealership to honor the cheques and provide us a letter that the service and finance department HONOR their rewards program offer without doing any services " suggested " to be done.

Business

Response:

working with client to resolve issue . will refund HIS OIL CHANGE EXPLANIED TO CLIENT TO RECEIVE COUPONS MUST DO FACTORY SUGGESTED SERVICES

Review: We (my husband and I) purchased a vehicle in my name with down payment on 11/24/14. We payed the remainder in cash via check on 11/25/14. . We were told we would get the buyer's order several hours after we purchased the car as the managers had to sign on it, but we never received it until we called on 12/04/14. We were not given the buyer's order until 12/12/14. We were given the registration on 12/12/14 that showed there was a LIEN on the vehicle even though we bought the new vehicle entirely in cash. We were never given the MCO/MSO. NJ DMV said the fact there is a lien on the vehicle needs to be addressed with the dealer. I called the lien holder ([redacted]) as well who provided me with a letter showing there is no lien on the vehicle and also said it is the dealer's issue. The dealer keeps on saying that it is NJ DMV's mistake. They keep on telling me that I will get the title and registration next week, but several weeks have already passed, and they keep on giving me the same excuse over and over again.Desired Settlement: Provide me with a new DMV issued registration showing no lien on the vehicle, mailed to me via [redacted]

Provide me with the title showing no lien on the vehicle via [redacted] mailed to me via [redacted].

Provide me with the Manufacturer's Certificate of Origin/Manufacturer's Statement of Origin.

Provide me with a copy of all of the paperwork related to the sale- it is my right.

Business

Response:

To who it may concern , please be advised that I spoke to [redacted] ON TUESDAY JAN.6 2015 AN RELAYED THE INFO TO HIM WE HAVE THE NEW TITLE, REGISTRATION, AND PAPER WORK HE REQUESTED AN VARIFIED THE ADDRESS HE WANTED US TO OVERNIGHT TO . HE ASKED TO OVERNIGHT ON THURSDAY FOR FRIDAY SO SOMEBODY WILL BE HOME . I APOLIGIZED FOR THE INCONVENIENCE, HE WAS FINE .

Review: I visited the Metro Honda Rt 440 in Jersey City on 4/26/14 to inquire about my 2011 Honda Accord lease. A sales associate informed me to return back to the dealership on 4/28/2014 at 9:00a.m, which I did. When I arrived at the dealership I was greeted by the same sales woman to discuss my lease option. She told me that I had to remain in the vehicle because I went over the miles. I asked to speak to a supervisor. The supervisor then came out of his office and indicated that I had to remain in the vehicle because of the overly miles. He did not offer me any other options. I was pressured and rushed into signing a contract without it being explained to me. I left the dealership feeling confused and puzzled. When I arrived home my brother looked over the contract and explained I was completely ripped off. The sales supervisor included all these fees I had no knowledge of with the exception of the Gap insurance.

He presented me with a contract that was dated April 26, 2014 and not the 28th. I signed the contract on the 28th, but the dealer did not. I returned back to the dealership that same day later that night to inform the manager, so the contract can be cancelled/voided. Another sales associate informed me that I have 3 days to decide what I wanted to do and offered to put me in 2014 and take care of the issue. However, Metro Honda did not honor the verbal agreement. This car dealership contacted Honda fiance department and moved forward with the contract without it being signed and with an incorrect date.Desired Settlement: To get the situation handled correctly.

Business

Response:

To whom it may concern.

According to our records customer came in to see what options were available to them in reference to their leased vehicle, at which point salesperson explained that that the leased vehicle excceded 31,053 miles on and above 36,000 which was the maximum allowable mileiage according to her contract, total miles on her car was 67,053. We gave them the option to aquire a brand new vehicle and the option to buy their current one. After carefull considiration Mrs[redacted] decided to buy her own vehicle. Mrs[redacted] bought or leased a brand new Lexus few days later and called Metro Honda expecting to unwind the contract of her own purchased vehicle. Unfortunatly contract which she signed with Metro Honda has been funded by the lander that she signed with. After she came back to us and asking for help, again we gave her the option of brand new vehicle and trade her leased vehicle in. Mrs[redacted] refused and told us that she will deal with her car later. As a last resort we have offered to cancel her extended warranty that she had purchased and she said that she'll come back. We as a reputable dealer certainly like to help Mrs[redacted] in resolving her concern. We are still waiting for a response from Mrs. [redacted].

Sincerly

Metro Honda

Review: Deceptive Practices , Improper Repair

I currently own a 2003 Honda Accord , I recently took in my car for service on [redacted]. I was advised by the service adviser [redacted] that the vehicle had a head gasket leak and spool valve gasket leak , along with a damage in the air intake tube that needed to be replaced . I advised the service adviser of some issues with the vehicle in performance as far as acceleration.. I also advised her that there are no warning lights on the dash indicating problem with the vehicle. I then went in person later that day no work was completed on the car and since it was late afternoon, I took the vehicle home until the next day. I then noticed that the ABS light was constantly on, I advised the adviser of the problem since I dropped the car off without any problems with the abs. The adviser stated her mechanic stated otherwise.

I left my vehicle on that day and had the repair done for the Valve Cover Gasket, the spool valve cover gasket, and the air intake assembly costing a total of $567.27.

When I picked up my vehicle on [redacted] , I was advised that it will be another $280.00 to fix the abs problem. I believe this dealership intentionally cause damaged to my vehicle specifically the ABS Sensors in order to get more money from me, and also I still continue with the leak of the Valve Cover Gasket and and Spool Valve Gasket two days later [redacted].

INVOICE # [redacted]Desired Settlement: I would like the vehicle to be repaired the right way is suppose to be

Business

Response:

To Whom It May Concern,

We at Metro Honda did nothing unlawful and or deceictful. we at Metro Honda inspected said vehicle for customer concern of Vehicle has no pick up or acceleration. We at Metro Honda advised new spark plugs, which customer declined. Custom stated vehicle idle stays at 2k rpm. We diagnosed the vehicle of having a amassive air leak causing the engine to race to higher rpm's, we found that the air intake tube and housing where cracked. Customer ok'd repair of air inlet system and that corrected that issue. Customer stated that there is smoke coming from the engine. We could not duplicate the smoke althought this 163,847 mile vehicle does have many oil leaks which could cause the smoke concern. Customer was advised of this and said customer ok'd the replacement of a valve cover gasket and spool valve gasket which where the major leaks, which the customer was shown in person prior to any repairs being made. The customer was hands on with said repair. A multipoint inspecton was preformed and customer was advised of the following items also need to be performed on vehicle. Crank shaft seal leaking,compliance bushings torn, front sway bar links loose, alignment, trans fluid dark , abs light is on and needs left front sensor, which where all declined. Once vehicle was completed customer came to pick up vehicle which at that time we brought vehicle in the shop and showed him his repairs, the customer. Customer picked up vehicle on the 4th and brought back on the 9th for us to recheck his vehicle, we also inspected the work we completed. No visual leaks where detected, which the customer reinspected at that time with my technician as well, stating everything was satisfactory. All our repairs are covered by a 12 month 12,000 mile warranty valid at any Honda dealership through out the U.S. We at Metro Honda stand behind the work we completed and warranty said work. The abs concern the customer is stating was diagnosied and estimated along with the many other items said vehicle needs, which where all declined, which is stated on repair order #[redacted]. Repair order for follow up visit to recheck our work is Ro#[redacted] where the customer verified the quality of our work and no leaks from our work.

Thank You

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I'm sorry I will not be taking my vehicle back to Metro Honda. Last time took the car to metro honda it was leaking oil, your service technician just cleaned it with a rag and told me it was fine. I advised the technician that was something wrong on several occasions because of the leak. And I still have a leak on the vehicle . I would like a refund for the work or make arrangements to take it to another dealership for the repairs, [redacted] already stated the that cannot cover the warranty on the improper installation of the valve cover gasket. That means that the it was installed wrong.

Review: Metro Honda issued a booklet called "Rewards Program" after purchasing our used car. In the booklet the contents contain Service Rewards for free oil changes, Car Care Rewards for maintenance discounts, Referral Rewards and Repurchase Rewards. I had went for 2 previous free oil changes using the Service Reward voucher. Upon the 3rd oil change Metro Honda advised they are no longer honoring the free oil change vouchers. They will only honor the free oil change if I have the car serviced there. I spoke with several managers and the customer service department about this and was advised "it was a mistake that we were issued this booklet." They further stated, "the booklet only applies to new Honda cars serviced at the dealership." I feel they need to honor the free oil changes without having the car serviced at their dealership. Nothing in the booklet indicates the free oil change is conditional upon the car being serviced at Metro Honda. This is poor customer service and illegal.Desired Settlement: Honor the free oil changes vouchers issued without requiring servicing by Metro Honda.

Business

Response:

Dear [redacted]

Thank you for taking some time out of your day to speak to me. As I explained to you, this book was sent in error and I apologize for any inconvienence. As a resolution, I will be sending you $100.00 gas card or check in the mail. Thank you again for your understanding in this matter and I look forward to doing business with you in the future.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: When the car was leased we negotiated 3 mth payment covered. We were only given 2 and were charged

For the 3rd. When brought to dealers attention they agreed mistake was made

And promised we wld be reimbursed. This was done in writing. After over four months

And several emails to manager and salesperson, we have not been reimbursed.Desired Settlement: One month reimbursement of lease payment as agree to by both parties at time

Of lease.

$300

Business

Response:

TO WHOM IT MAY CONCERN, IN REGARDS TO MS [redacted] COMPLAINT. WE SPOKE AN APOLIGIZED TO MS [redacted]. A CHECK WAS CUT BUT NEVER CASHED . WE ARE CUTTING ANOTHER CHECK FOR THE $300.00 AN WE WILL BE OVERNIGHTING IT TO THE ADDRESS SHE REQUESTED . CUSTOMER FINE WITH THE OUTCOME