Metro Motors

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] , I will address each of [redacted] statements as they appear in his letterParagraph one [redacted] states that I visited his place of business on two occasions Thursday then SaturdayI visited only on Saturday about 415pm along with my wifeThere was never an earlier visit or communication other than a phone call asking if car was still available as I had seen it on [redacted] Everything in paragraph one is untrue other than we did talk about the safety and crash test but that was on Saturday.On Saturday as stated my wife and I arrived about pm after spending the day at my son's track meet at [redacted] , I know the exact time as I was worried about making it prior to the pm closing timeMy wife and I took the car for a short ride, not knowing the area we went down two blocks up two blocks made a right went blocks turned around retraced our steps to dealer10-minutes tops on ride and my wife did not drive vehicleI had never contacted my credit union prior to this visit, although I did tell him that was where I would take the deal and they faxed a copy to them Attn [redacted] that you can see in their attachmentWhen we first arrived [redacted] was not there but [redacted] was taking care of us, we asked about every option that was listed on auto trader (SINCE BEEN CHANGED) including sun roof, tilt wheel, leather, power windows and original keys (PLURAL) [redacted] even helped us determine if roof would come off to no availUpon returning from test drive [redacted] was there and when we asked about the non existing options and he laughed at my wife and said I lied in a joking mannerI asked about the keys (2) as there is a transponder inside to make the car start and they are between to to replace depending on make and model of carI questioned over and over why no warranty for a 30,mile car and was given the run around over and overWe did haggle on price and I said I would see what my credit union had to say, they ASKED for a down payment to hold the car and we reluctantly gave them $If Smart car website is checked one can see that leather seats, heated seats, sun roof even cabriolet convertible roofs are available, so if it was advertised that way I would have no way until seeing the car to know the ad was falseWe should have walked away from them but was just unsure about the car and wanted a day to thinkWhen we left dealer they were closing as it was past pm by this time and as we were leaving they pulled a vehicle across entrance to block entry and also left, so I don't know how a couple from West Virginia stopped byI called at am again at am again at am and at am each time a message from [redacted] came on saying that the voice mail was unavailableI called back at am and talked to [redacted] informing her we didn't want the car and the reasons were (1) did not match ad and (2)was concerned about a car that dealer would not back for at least months miles that is pretty standard on used cars, especially if it was the 30,mile cream puff we were being told it wasShe at that time said " Well I just had three phone calls on that car and had to turn them away" no mention was made of West Virginia couple, which I am positive given she said three phone calls, would have been mentionedI asked for our money back and she said [redacted] would have to talk to me I then received a call from him approximately noon to discuss this matterI gave him my reasons and he said how about 50/split is that fair, I told him no that with the complete information in his ad and the no warranty I wanted all of my money backHe appeared surprised that [redacted] had it listed that way and agreed to return my money and I offered to send a stamped self addressed envelope to facilitate the processI waited days and called at which point he said your not getting anything back you violated the contractThere was no approved loan as he states or he wouldn't take a down payment, that is another statement#he claims is on NEW cars when this document was made for his dealership as you can see by his own attachment, he does not sell new cars only used cars and has about to cars on a very small lotIf [redacted] feels that $ is worth his credibility as an honest business man, then there really is nothing I can do about it but the Revdex.com as a consumer advocate with a reputation above reproach can by rescinding his triple A rating that he uses in his adsIf verification is needed from credit union that no preapproval existed or if my wife is needed to swear to and verify these facts we are both willing to swear under oath and/or take polygraphs to show this Dealer for what he is Regards, [redacted]