Initial Business Response / [redacted] (1000, 7, 2015/06/30) */ Contact Name and Title: [redacted] Sales Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @metronissan.com Hello my name is [redacted] Sales Manager @ Metro Nissan of MontclairI [redacted] be the contact for this caseI am currently getting details on the transaction that took place back in AprilI [redacted] include my contact information if you have any other questions in the meantime Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/07/06) */ .......Translation The company needs to address my complaint in a timely mannerI do not wish to wait any longer for the case to be resolved Final Business Response / [redacted] (4000, 15, 2015/07/15) */ I am available Thursday July 16, from 11:am to 5:00pm or Saturday 12:00pm to 7:pm ..........Translation Estoy disponible Jueves de julio XXXX XX a.m.-05:pm o Sábado 12:00pm-7:00pm Final Consumer Response / [redacted] (4200, 17, 2015/07/16) */ They offered me another car but I had to give as an extra down payment and would have payments of a monthHow is that of any help to me?! They are not trying to help meI am paying on this car and I already paid as a down paymentThis car is not what I wantedIt is not what I was originally told that I was purchasingThis is fraudI do not want this car! I [redacted] report them to DMV Investigations if they do not help make this right [redacted] didn't even help meHe just had another sales man try to sell me a carThe sales person who sold me the car originally is no longer working there and I think it is because he did things like these to others too
Initial Business Response /* (1000, 6, 2016/03/14) */
In reference to our conversation concerning *** *** Nissan Maximum oil leaking from timing cover area, the vehicle has 78,miles on last inspection, we have ask Nissan for assistance and it was decline due to mileage, we ***
offer the customer assistance 20% discount on parts and labor
The timing cover gasket was replaced at 34,miles no warranty
Initial Consumer Rebuttal /* (3000, 8, 2016/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all it was repaired when I had the warranty then the problem reoccurred , meaning it wasn't done properly, so it was repaired again and I had to take the vehicle back because it started leaking again Why this problem kept reoccurring? I think it was not done correctlySo the last time I had oil change, and was told that it started leaking againMy family own totaled of Nissan vehiclesAre we expecting the vehicle to break down as often as this vehicle? This should not happened if Nissan provided a proper repairI expect Nissan to pay for the repair
Final Business Response /* (4000, 10, 2016/03/18) */
The rear timing chain cover was replace on April 9, at XXXXX and the reason was to correct and internal oil leak that could cause the check engine light to come,all repairs under Nissan repair warranty is month or XXXXX miles from the date and mileage listed on the repair ordert
The customer has the option to call Nissan Consumer Affair to request assistance as a goodwill opportunity X-XXX-XXX-XXXX
Final Consumer Response /* (4200, 12, 2016/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have called the consumer affairs and they also declined to help me
WE HAVE A COPY OF THE DAY LETTER THAT WAS SENT TO YOUAND WE GOT IT RETURNED FROM THE POST OFFICE AFTER YOU DID NOT PICK IT UPYOU HAD THE OPTION TO HAVE IT RESENT AND THE LAST WE HEARD YOU HAVE NOT REQUESTED FROM THE POST OFFICE
ON BEHALF OF *** AND THE DEALEARSHIP WE SINCERELY APPOLIGIZE TO *** ***ALL PARTIES INVOLVE WILL BE DEALT WITHIF RYAN WOULD LIKE TO CALL ME AT *** *** *** TO DISCUSS THE NUMBERS I WILL BE MORE THEN HAPPY TO TALK WITH HIMTHANK YOU AND ONCE AGAIN WE ARE SO SORRY FOR WHAT TOOK PLACEFEEL
FREE TO CALL *** ***, GEN MANAGER
Actions taken:
We’ve contacted all of our advertisers and had *** *** taken off of their list after his first complaintI have doubled check with each advertising company we do business with and they’ve confirmed they do not call, mail or email Mr***That he’s been removed from
their system
Solution:
If Mr*** can save any of the advertisements he receives from usThen show us what he is receivingThat would beneficial in finding out where the adverting is coming fromBut if he continues to call without having the evidence, then it’s hard to help guessing where its coming from since we contacted everyone we do business with and asked them to stop
I am rejecting this response because:The social security number is 100% valid, there is another loan under it and a couple credit cardsAlso if income was not enough why would you release the car to me and make me sign the contract? Does someone there not know how to do simple math?
Initial Business Response /* (1000, 5, 2015/09/11) */
Hello my name is *** *** Sales Manager for Metro Nissan of MontclairTo best assist in resolving this matter can I get more information such as the name on the purchase contract or vehicle identification number? Under the name given I can
not locate any information
Initial Consumer Rebuttal /* (3000, 7, 2015/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The name is ***
Final Consumer Response /* (2000, 11, 2015/09/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** was very professional in handling the situationI appreciate his help
Final Business Response /* (4000, 9, 2015/09/18) */
On August 06, Mr*** *** and *** * *** made a car purchase in which a they agreed to pay a differed down payment in the amount of $on September 4th, Mr*** came in the evening of September 4th with a partial down payment of $asking for an extension for the remaining balance of $He also requested that his check $be returnedUnfortunately because the deposit due date was September 4th we where unable to hold his checkIt had gone out with the morning depositsalthough we try to accommodate every customer every time, there is instances such as this one that we cannotI understand we currently are holding a check in the amount of $for the customer that he intends to swap out with a different type of paymentIn addition I want to add that we have a refund check in the amount for $for a low payoff on his tradeIf there is something else we can help with please follow up with this matter directly with me
***
Initial Business Response /* (1000, 7, 2015/06/30) */
Contact Name and Title: [redacted] Sales Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@metronissan.com
Hello my name is [redacted] Sales Manager @ Metro Nissan of Montclair. I [redacted] be the contact for this case. I am currently...
getting details on the transaction that took place back in April. I [redacted] include my contact information if you have any other questions in the meantime.
Initial Consumer Rebuttal /* (3000, 9, 2015/07/06) */
.......Translation..........
The company needs to address my complaint in a timely manner. I do not wish to wait any longer for the case to be resolved.
Final Business Response /* (4000, 15, 2015/07/15) */
I am available Thursday July 16, 2015 from 11:00 am to 5:00pm or Saturday 12:00pm to 7:00 pm.
..........Translation...........
Estoy disponible Jueves 16 de julio XXXX XX a.m.-05:00 pm o Sábado 12:00pm-7:00pm .
Final Consumer Response /* (4200, 17, 2015/07/16) */
They offered me another car but I had to give 3500 as an extra down payment and would have payments of 500 a month. How is that of any help to me?! They are not trying to help me. I am paying 423 on this car and I already paid 2000 as a down payment. This car is not what I wanted. It is not what I was originally told that I was purchasing. This is fraud. I do not want this car! I [redacted] report them to DMV Investigations if they do not help make this right. [redacted] didn't even help me. He just had another sales man try to sell me a car. The sales person who sold me the car originally is no longer working there and I think it is because he did things like these to others too.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your help!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to...
me.Business went out of there way to help me get the best deal. [redacted] and [redacted] (Finance Manager) gave EXCELLENT service. My wife and I were treated like royalty.Thanks to the Revdex.com.
Initial Business Response / [redacted] (1000, 7, 2015/06/30) */ Contact Name and Title: [redacted] Sales Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @metronissan.com Hello my name is [redacted] Sales Manager @ Metro Nissan of MontclairI [redacted] be the contact for this caseI am currently getting details on the transaction that took place back in AprilI [redacted] include my contact information if you have any other questions in the meantime Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/07/06) */ .......Translation The company needs to address my complaint in a timely mannerI do not wish to wait any longer for the case to be resolved Final Business Response / [redacted] (4000, 15, 2015/07/15) */ I am available Thursday July 16, from 11:am to 5:00pm or Saturday 12:00pm to 7:pm ..........Translation Estoy disponible Jueves de julio XXXX XX a.m.-05:pm o Sábado 12:00pm-7:00pm Final Consumer Response / [redacted] (4200, 17, 2015/07/16) */ They offered me another car but I had to give as an extra down payment and would have payments of a monthHow is that of any help to me?! They are not trying to help meI am paying on this car and I already paid as a down paymentThis car is not what I wantedIt is not what I was originally told that I was purchasingThis is fraudI do not want this car! I [redacted] report them to DMV Investigations if they do not help make this right [redacted] didn't even help meHe just had another sales man try to sell me a carThe sales person who sold me the car originally is no longer working there and I think it is because he did things like these to others too
Initial Business Response /* (1000, 6, 2016/03/14) */
In reference to our conversation concerning *** *** Nissan Maximum oil leaking from timing cover area, the vehicle has 78,miles on last inspection, we have ask Nissan for assistance and it was decline due to mileage, we ***
offer the customer assistance 20% discount on parts and labor
The timing cover gasket was replaced at 34,miles no warranty
Initial Consumer Rebuttal /* (3000, 8, 2016/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all it was repaired when I had the warranty then the problem reoccurred , meaning it wasn't done properly, so it was repaired again and I had to take the vehicle back because it started leaking again Why this problem kept reoccurring? I think it was not done correctlySo the last time I had oil change, and was told that it started leaking againMy family own totaled of Nissan vehiclesAre we expecting the vehicle to break down as often as this vehicle? This should not happened if Nissan provided a proper repairI expect Nissan to pay for the repair
Final Business Response /* (4000, 10, 2016/03/18) */
The rear timing chain cover was replace on April 9, at XXXXX and the reason was to correct and internal oil leak that could cause the check engine light to come,all repairs under Nissan repair warranty is month or XXXXX miles from the date and mileage listed on the repair ordert
The customer has the option to call Nissan Consumer Affair to request assistance as a goodwill opportunity X-XXX-XXX-XXXX
Final Consumer Response /* (4200, 12, 2016/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have called the consumer affairs and they also declined to help me
WE HAVE A COPY OF THE DAY LETTER THAT WAS SENT TO YOUAND WE GOT IT RETURNED FROM THE POST OFFICE AFTER YOU DID NOT PICK IT UPYOU HAD THE OPTION TO HAVE IT RESENT AND THE LAST WE HEARD YOU HAVE NOT REQUESTED FROM THE POST OFFICE
customer came in a and bought a car and got what he wanted was very happy and even gave us a star yelp reviewplease close
ON BEHALF OF *** AND THE DEALEARSHIP WE SINCERELY APPOLIGIZE TO *** ***ALL PARTIES INVOLVE WILL BE DEALT WITHIF RYAN WOULD LIKE TO CALL ME AT *** *** *** TO DISCUSS THE NUMBERS I WILL BE MORE THEN HAPPY TO TALK WITH HIMTHANK YOU AND ONCE AGAIN WE ARE SO SORRY FOR WHAT TOOK PLACEFEEL
FREE TO CALL *** ***, GEN MANAGER
Actions taken:
We’ve contacted all of our advertisers and had *** *** taken off of their list after his first complaintI have doubled check with each advertising company we do business with and they’ve confirmed they do not call, mail or email Mr***That he’s been removed from
their system
Solution:
If Mr*** can save any of the advertisements he receives from usThen show us what he is receivingThat would beneficial in finding out where the adverting is coming fromBut if he continues to call without having the evidence, then it’s hard to help guessing where its coming from since we contacted everyone we do business with and asked them to stop
THE FINANCIAL INSTITITUTION SAID IT WAS INVALID SOCIAL SCURITY AND NOT ENOUGHT PROVABLE INCOME
I am rejecting this response because:The social security number is 100% valid, there is another loan under it and a couple credit cardsAlso if income was not enough why would you release the car to me and make me sign the contract? Does someone there not know how to do simple math?
Initial Business Response /* (1000, 5, 2015/09/11) */
Hello my name is *** *** Sales Manager for Metro Nissan of MontclairTo best assist in resolving this matter can I get more information such as the name on the purchase contract or vehicle identification number? Under the name given I can
not locate any information
Initial Consumer Rebuttal /* (3000, 7, 2015/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The name is ***
Final Consumer Response /* (2000, 11, 2015/09/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** was very professional in handling the situationI appreciate his help
Final Business Response /* (4000, 9, 2015/09/18) */
On August 06, Mr*** *** and *** * *** made a car purchase in which a they agreed to pay a differed down payment in the amount of $on September 4th, Mr*** came in the evening of September 4th with a partial down payment of $asking for an extension for the remaining balance of $He also requested that his check $be returnedUnfortunately because the deposit due date was September 4th we where unable to hold his checkIt had gone out with the morning depositsalthough we try to accommodate every customer every time, there is instances such as this one that we cannotI understand we currently are holding a check in the amount of $for the customer that he intends to swap out with a different type of paymentIn addition I want to add that we have a refund check in the amount for $for a low payoff on his tradeIf there is something else we can help with please follow up with this matter directly with me
***
Initial Business Response /* (1000, 7, 2015/06/30) */
Contact Name and Title: [redacted] Sales Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@metronissan.com
Hello my name is [redacted] Sales Manager @ Metro Nissan of Montclair. I [redacted] be the contact for this case. I am currently...
getting details on the transaction that took place back in April. I [redacted] include my contact information if you have any other questions in the meantime.
Initial Consumer Rebuttal /* (3000, 9, 2015/07/06) */
.......Translation..........
The company needs to address my complaint in a timely manner. I do not wish to wait any longer for the case to be resolved.
Final Business Response /* (4000, 15, 2015/07/15) */
I am available Thursday July 16, 2015 from 11:00 am to 5:00pm or Saturday 12:00pm to 7:00 pm.
..........Translation...........
Estoy disponible Jueves 16 de julio XXXX XX a.m.-05:00 pm o Sábado 12:00pm-7:00pm .
Final Consumer Response /* (4200, 17, 2015/07/16) */
They offered me another car but I had to give 3500 as an extra down payment and would have payments of 500 a month. How is that of any help to me?! They are not trying to help me. I am paying 423 on this car and I already paid 2000 as a down payment. This car is not what I wanted. It is not what I was originally told that I was purchasing. This is fraud. I do not want this car! I [redacted] report them to DMV Investigations if they do not help make this right. [redacted] didn't even help me. He just had another sales man try to sell me a car. The sales person who sold me the car originally is no longer working there and I think it is because he did things like these to others too.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your help!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to...
me.Business went out of there way to help me get the best deal. [redacted] and [redacted] (Finance Manager) gave EXCELLENT service. My wife and I were treated like royalty.Thanks to the Revdex.com.