Metro Property Management Inc.

Complaint: *** I fear Ms*** has underestimated my intelligence as I'm fully aware of each Homeowner Associations' distinct responsibilities "Parking concerns and dog barking concerns" are not even a factor in my filing this complaint I've not "reportedly" gone to the town to resolve these issues However, I DO know to contact animal control for dog barking and the other management company for parking concerns I need not argue her point of my not being ignored as I too have substantial correspondence Furthermore, there are several other owners who collaborate said treatment. As my health now suffers, I simply can't endure residing here any longer other than to ignore my environment and "go to the town" should issues arise that they can handle for me. I deem Metro's response unsatisfactory However, it is EXACTLY what I expected after the past year of my dealing with them No further discussion is merited.
Sincerely,
*** ***

Homeowner has been contacted to reimburse the Association for a charge incurred for an item left in the common area by residents of this homeowner's property. The item had to be removed from the common area at the Association's expense and the homeowner has been charged with the expense in...

accordance with the governing documents. It is not a violation fine. Residents of the property were observed wheeling a large CRT television into the common area dumpster enclosures and leaving it there. The incident was documented and reported to management. Homeowner was contacted by phone and advised the television must be removed from the dumpster area or the cost to remove the item would be charged back to the homeowner's HOA account. The item remained so it was removed at the expense of the Association. The expense was applied to the Homeowner's account as the homeowner had been advised to reimburse the Association. The Homeowner was sent the invoice for the charges. The homeowner asked for a meeting with the Board. The Board immediately (within moments) responded to schedule a meeting and offered two dates of availability. Homeowner reported she was not available on either date and refuses to commit to a meeting with the Board. Further, the homeowner will not offer any alternate dates for a meeting. The homeowner asked for proof such as an eyewitness account or pictures.  The Association has an eyewitness account and informed the homeowner.  The witness is one of the Board members and is very eager to meet with her.  The homeowner then demanded pictures instead and will not meet with the Board.  The incident and the manner in which it was documented to the Association complies with the governing documents. The Association is eager to resolve this matter in accordance with the governing documents for the community. The Board of Directors and Management have addressed this matter with reason and have attempted to accommodate this homeowner's requests expeditiously.

This is most unfortunate.  We are the management company for one of three Homeowner Associations this homeowner belongs to.  We have had several interactions with this homeowner regarding covenant violation observations and reporting.  If a violation is within the purview of the...

Association under our management, and the report is submitted in writing with dates, times and the address of the violator, a letter of violation is sent.  Some reports are incomplete or not within the Association's purview.  Several letters have been sent as a result of reports provided by this homeowner.  We have explained the process to this homeowner more than once.  The alleged violators either came into compliance or we are in the process of pursuing compliance which can sometimes entail several letters, hearings and fines.  This homeowner has not been ignored and we have substantial email and covenant violation letters demonstrating ongoing efforts.  The disputed amount of $210.00 is the monthly dues for the Association.  HOA dues are required for the Association operation and maintenance in accordance with the governing documents.  The elected Board of Directors adopts the budget which sets the amount of the monthly dues. Management does not set the dues.  The homeowners association uses those dues to pay for the services and repairs as outlined in their governing documents.  This homeowner reportedly went to the town to resolve some parking concerns and dog barking concerns.  Parking matters are outside of the purview of the Association managed by Metro Property Management and are enforced under language found in another homeowners association which requires contact with a different management company and Board of Directors.  Nuisance dog noise is most effectively enforced by the municipality but we send letters to violators as we have language in our governing documents outlining nuisance dog noise.  It is enforced as reported and we have followed up with this homeowner to see if it continues but have not received a response to our email.  We cannot pursue enforcement if we are not getting the reports of dog barking with dates, times and property addresses.   Metro Property Management and the Association have responded to this homeowner on matters within the authority outlined in the governing documents for the Association.   If the matter was not within our authority, the homeowner was directed to the proper contact to address their concern.