Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ We gave this customer several options and came to the conclusion with the manufacture that he installed incorrectly We offered instructions on how to fix, offered replacement parts at no charge and even offered to have him return the door for a repair at no charge under the standard warranty even though it is not under warrantyKeep in mind this order was placed last spring and the door has been installed for a few months Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) It seems this merchant is unwilling to compromise; And that customer service and a satisfied customer is not a priorityTherefore, I request the Revdex.com post this complaint and mark as "Unresolved" "Customer not satisfied"I will then contact the manufacture and inform them how poorly this merchant is representing their product
Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ We gave this customer several options and came to the conclusion with the manufacture that he installed incorrectly We offered instructions on how to fix, offered replacement parts at no charge and even offered to have him return the door for a repair at no charge under the standard warranty even though it is not under warrantyKeep in mind this order was placed last spring and the door has been installed for a few months Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) It seems this merchant is unwilling to compromise; And that customer service and a satisfied customer is not a priorityTherefore, I request the Revdex.com post this complaint and mark as "Unresolved" "Customer not satisfied"I will then contact the manufacture and inform them how poorly this merchant is representing their product