Metro Security

Ms. *** Our office has already received notice from Ms*** that her credit report does not reflect her paid off balance. I have been out of the office for about two weeks prior to this week. Even though I was off, I immediately contacted our
representative at *** to confirm the error and then to update her file to reflect paid in full. This process may take up to days. Our staff conveyed this information to Ms***. After receiving this complaint today, I contacted our representative again to determine the status of the correction. He confirmed that the changes should be complete by January 30, 2015. I will reach out to Ms*** with this information as well.Thank you.***

[redacted],      Portage Financial Services certainly does not arbitrarily add random costs of fees to any customer, including [redacted].  I checked his account briefly and it does not appear [redacted] is paying per the terms of his contract.  Payments are made on...

dates other than the due date and in amounts different than required.  This activity often may trigger late fees.   We understand [redacted] is making an effort to keep his obligation, so I would recommend meeting with our collection manager for a full review of his account and to devise a plan to get his payments back on track.  We are available Monday through Friday, 8:30am until 6:00pm.  We will help any way we can.Thank you.Michael M[redacted]