Metro Settlement Services

August 27, 2015Revdex.com [redacted] ***ATTN: [redacted] re: I.DNo [redacted] (our file no [redacted] )Dear [redacted] ,In response to your correspondence of August 19, regarding the complaint made by [redacted] regarding the transfer of the proceeds of the sale of the property at [redacted] to her mother, [redacted] , please be advised of the following:1) The closing of the sale happened in the afternoon of July 30, 2015,2) At the closing, the Buyer delivered funds for the purchase in the form of an "Official Check" drawn by Citizens Bank, which was deposited into Metro’s Escrow Account, a account required to be non-interest bearing, later that dayThese funds then became collected and available for disbursement the following day, July 31.3) Unfortunately, this two day period was one in which Metro Settlement completed as many transactions as we would normally do in three weeks, and was quite hecticThis outgoing wire was overlooked, and I can’t even share the blame with any of my employees, as this was my faultI’m deeply sorry for the whole incident, and when [redacted] contacted us on August to inquire as to the whereabouts of her mother’s proceeds, we discoved that the wire had never been authorized or sent, so I did so immediately.4) I accept full responsibility for this, and I agree that Metro Settlement will pay interest to [redacted] for the interim period, which is actually a ten-day period, August through August 09, inclusiveI have contacted four banking institutions locally, and have found that the highest interest rate paid by any is Fi [redacted] , at 1.5% per annum, APY, meaning that the interest on this amount ($66,935.60) for ten days is $27.50.5) I will forward a check to Mrs [redacted] , c/o [redacted] for $upon your notification to me that this is acceptable(I would like you to note that Metro Settlement collected NO wire transfer fee at closing, as it was waived prior to this incident.)6) My only question is why it took ten days for [redacted] to contact us when the wire was not received, though an answer to this question is NOT required as a condition of my offer.Thank you, and I await your response...Sincerely yours,Daniel RM [redacted] , PresidentMetro Settlement Services, Inc

September 4, 2015Revdex.comAttn: [redacted] ***RE: I.DNo [redacted] Dear Jennifer,In response to the letter from Metro Settlement, dated August 27, 2015, I appreciate Daniel M [redacted] taking credit for this error in delivering the proceeds from the sale of my mother's house ( [redacted] ) into her account.I am satisfied that he is willing to pay interest on the monies while they sat in Metro Settlement's escrow account.Although he doesn't require an answer as to why I took ten days to contact them about the wire, since MrM [redacted] asked, I will answer himBecause there were so many missteps during this closing, I thought I would make sure there was money in my mom's account before I wrote checks for her billsWhen I called her bank, I was shocked to find out it was notThat is when I called Metro Settlement to find out where the money was.Thank you for resolving this issueSincerely, [redacted]

August 27, 2015Revdex.com*** *** *** *** *** ** ***
ATTN: *** ***re: I.DNo*** (our file no***)Dear ***,In response to your correspondence of August 19, regarding the complaint
made by *** *** regarding the transfer of the proceeds of the sale of the property at *** *** *** *** ** to her mother, *** *** *** ***, please be advised of the following:1) The closing of the sale happened in the afternoon of July 30, 2015,2) At the closing, the Buyer delivered funds for the purchase in the form of an "Official Check" drawn by Citizens Bank, which was deposited into Metro’s Escrow Account, a account required to be non-interest bearing, later that dayThese funds then became collected and available for disbursement the following day, July 31.3) Unfortunately, this two day period was one in which Metro Settlement completed as many transactions as we would normally do in three weeks, and was quite hecticThis outgoing wire was overlooked, and I can’t even share the blame with any of my employees, as this was my faultI’m deeply sorry for the whole incident, and when *** contacted us on August to inquire as to the whereabouts of her mother’s proceeds, we discoved that the wire had never been authorized or sent, so I did so immediately.4) I accept full responsibility for this, and I agree that Metro Settlement will pay interest to *** *** for the interim period, which is actually a ten-day period, August through August 09, inclusiveI have contacted four banking institutions locally, and have found that the highest interest rate paid by any is Fi*** ***, at 1.5% per annum, APY, meaning that the interest on this amount ($66,935.60) for ten days is $27.50.5) I will forward a check to Mrs***, c/o *** *** for $upon your notification to me that this is acceptable(I would like you to note that Metro Settlement collected NO wire transfer fee at closing, as it was waived prior to this incident.)6) My only question is why it took ten days for *** to contact us when the wire was not received, though an answer to this question is NOT required as a condition of my offer.Thank you, and I await your response...Sincerely yours,
Daniel RM***, PresidentMetro Settlement Services, Inc

September 4, Revdex.comAttn: *** *** *** *** *** *** ** ***
RE: I.DNo***
Dear Jennifer,
In response to the letter from Metro Settlement, dated August 27, 2015, I appreciate Daniel M*** taking credit for this error in delivering the proceeds from the sale of my mother's house (*** ***) into her account.I am satisfied that he is willing to pay interest on the monies while they sat in Metro Settlement's escrow account.Although he doesn't require an answer as to why I took ten days to contact them about the wire, since MrM*** asked, I will answer himBecause there were so many missteps during this closing, I thought I would make sure there was money in my mom's account before I wrote checks for her billsWhen I called her bank, I was shocked to find out it was notThat is when I called Metro Settlement to find out where the money wasThank you for resolving this issue
Sincerely,*** ***

August 27, 2015Revdex.com[redacted]ATTN: [redacted]re: I.D. No. [redacted] (our file no. [redacted])Dear [redacted],In response to your correspondence of August 19, 2015 regarding the complaint made by [redacted] regarding the transfer of the...

proceeds of the sale of the property at [redacted] to her mother, [redacted], please be advised of the following:1) The closing of the sale happened in the afternoon of July 30, 2015,2) At the closing, the Buyer delivered funds for the purchase in the form of an "Official Check" drawn by Citizens Bank, which was deposited into Metro’s Escrow Account, a account required to be non-interest bearing, later that day. These funds then became collected and available for disbursement the following day, July 31.3) Unfortunately, this two day period was one in which Metro Settlement completed as many transactions as we would normally do in three weeks, and was quite hectic. This outgoing wire was overlooked, and I can’t even share the blame with any of my employees, as this was my fault. I’m deeply sorry for the whole incident, and when [redacted] contacted us on August 10 to inquire as to the whereabouts of her mother’s proceeds, we discoved that the wire had never been authorized or sent, so I did so immediately.4) I accept full responsibility for this, and I agree that Metro Settlement will pay interest to [redacted] for the interim period, which is actually a ten-day period, August 01 through August 09, inclusive. I have contacted four banking institutions locally, and have found that the highest interest rate paid by any is Fi[redacted], at 1.5% per annum, APY, meaning that the interest on this amount ($66,935.60) for ten days is $27.50.5) I will forward a check to Mrs. [redacted], c/o [redacted] for $27.50 upon your notification to me that this is acceptable. (I would like you to note that Metro Settlement collected NO wire transfer fee at closing, as it was waived prior to this incident.)6) My only question is why it took ten days for [redacted] to contact us when the wire was not received, though an answer to this question is NOT required as a condition of my offer.Thank you, and I await your response...Sincerely yours,Daniel R. M[redacted], PresidentMetro Settlement Services, Inc.

September 4, 2015Revdex.comAttn: [redacted]RE: I.D. No. [redacted]Dear Jennifer,In response to the letter from Metro Settlement, dated August 27, 2015, I appreciate Daniel M[redacted] taking credit for this error in delivering the proceeds from the sale of my mother's house ([redacted]) into her account.I am satisfied that he is willing to pay interest on the monies while they sat in Metro Settlement's escrow account.Although he doesn't require an answer as to why I took ten days to contact them about the wire, since Mr. M[redacted] asked, I will answer him. Because there were so many missteps during this closing, I thought I would make sure there was money in my mom's account before I wrote checks for her bills. When I called her bank, I was shocked to find out it was not. That is when I called Metro Settlement to find out where the money was.Thank you for resolving this issue. Sincerely,[redacted]

Review: The settlement company did not wire money from the proceeds from selling my mother's house into her account, as promised, until I called 12 days after settlement. They could not provide an explanation for why they kept the money in their account instead of wiring it on the day of settlement. The amount would have accrued interest in that time, although it is unknown to me if the account it was kept in was interest- bearing. My mother was not given interest for the twelve day period.Desired Settlement: Interest at the going rate from day of settlement until day of deposit into the correct account.

Business

Response:

August 27, 2015Revdex.com[redacted]ATTN: [redacted]re: I.D. No. [redacted] (our file no. [redacted])Dear [redacted],In response to your correspondence of August 19, 2015 regarding the complaint made by [redacted] regarding the transfer of the proceeds of the sale of the property at [redacted] to her mother, [redacted], please be advised of the following:1) The closing of the sale happened in the afternoon of July 30, 2015,2) At the closing, the Buyer delivered funds for the purchase in the form of an "Official Check" drawn by Citizens Bank, which was deposited into Metro’s Escrow Account, a account required to be non-interest bearing, later that day. These funds then became collected and available for disbursement the following day, July 31.3) Unfortunately, this two day period was one in which Metro Settlement completed as many transactions as we would normally do in three weeks, and was quite hectic. This outgoing wire was overlooked, and I can’t even share the blame with any of my employees, as this was my fault. I’m deeply sorry for the whole incident, and when [redacted] contacted us on August 10 to inquire as to the whereabouts of her mother’s proceeds, we discoved that the wire had never been authorized or sent, so I did so immediately.4) I accept full responsibility for this, and I agree that Metro Settlement will pay interest to [redacted] for the interim period, which is actually a ten-day period, August 01 through August 09, inclusive. I have contacted four banking institutions locally, and have found that the highest interest rate paid by any is Fi[redacted], at 1.5% per annum, APY, meaning that the interest on this amount ($66,935.60) for ten days is $27.50.5) I will forward a check to Mrs. [redacted], c/o [redacted] for $27.50 upon your notification to me that this is acceptable. (I would like you to note that Metro Settlement collected NO wire transfer fee at closing, as it was waived prior to this incident.)6) My only question is why it took ten days for [redacted] to contact us when the wire was not received, though an answer to this question is NOT required as a condition of my offer.Thank you, and I await your response...Sincerely yours,Daniel R. M[redacted], PresidentMetro Settlement Services, Inc.