Metro Shooting Supplies

I have attached the sales contract that Ms [redacted] initialed It states that there is a 25% restocking fee on gun sales that are cancelled or denied Her transaction was denied by the FBI NICS system during her criminal background check She chose not to pursue an appeal of the denial, therefore we are issuing a refund, minus the 25% fee

I have attached the sales contract where Mr [redacted] initialed that he understood there was a 25% restocking fee, if he canceled his order In addition, the policy is posted in several locations throughout the storeOn Saturday, March 18th, Mr [redacted] picked up a check for a refund, minus the restocking fee I will notify you when the check has been deposited [redacted] ***Office Manager

Initial Business Response /* (1000, 5, 2016/01/11) */
Contact Name and Title: *** *** Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
For safety reasons, we do not accept returns nor exchange holstersThe reason for this is that a holster must work
flawlessly in a life-threatening situation, when accessed by either law enforcement or a concealed carry individualHolsters have to be form-fitting to a customer's gun, and while I'm sure this customer did not do so, we have had customers actually make alterations to holsters, then try to return themFor these reasons, we cannot resell a holster as new, once it has been used on a customer's gun, even for a short period of timeAll of our holsters are guaranteed to be new when sold
To make our policy clear, we post multiple signs around the store and print on our receipts that there is a no-return policySince there is a no-return policy, we make sure we spend ample time with customers to ensure a proper fitIn this particular instance, our owner *** and assistant manager *** spent about minutes with the customer to make sure he found the right holster for his gun
When the customer returned, he complained that the holster didn't work, although he was wearing a clothing style that our staff told him during the shopping process would not comfortably conceal the holster and weapon
We understand that customers may sometimes have an adjustment period to get used to a new holsterBut the fact is the holster the customer purchased works with his gunHe made the final decision to purchase itThe holster is not defective and we have multiple signs around the store stating all sales are finalTherefore, we cannot in good faith accept a return or exchange on the holster and sell it to another person as new and there is too much liability to sell used holsters
Thank you for your consideration in this matter

I have attached the sales contract where Mr. [redacted] initialed that he understood there was a 25% restocking fee, if he canceled his order.  In addition, the policy is posted in several locations throughout the store. On Saturday, March 18th, Mr. [redacted] picked up a check for a refund, minus...

the restocking fee.  I will notify you when the check has been deposited.   [redacted]Office Manager

I have attached the sales contract that Ms. [redacted] initialed.  It states that there is a 25% restocking fee on gun sales that are cancelled or denied.   Her transaction was denied by the FBI NICS system during her criminal background check.  She chose not to pursue an appeal of the...

denial, therefore we are issuing a refund, minus the 25% fee.