Metro Title Group, Inc.

EXCELLENT BUILDER!!!
ENJOYED THE ENTIRE HOME-BUYING & HOME-BUILDING EXPERIENCE WITH CARUSO HOMES
THE SALES MANAGER, CONSTRUCTION MANAGER, & LENDER ALL WORKED WITH US TO MAKE OUR DREAM HOME A REALITY!!! THEY ALL WERE VERY FLEXIBLE AND ALLOWED US TO INCORPORATE ALL OF OUR CUSTOM DESIGN IDEAS FROM THE BEGINNING OF THE PROCESS THIS ALLOWED US TO PERSONALIZE OUR HOME TO FIT OUR FAMILY'S NEEDS, AS WELL AS MAKE IT UNIQUE
CARUSO'S CONSTRUCTION IS SOLID AND AFTER YEARS OF LIVING IN OUR HOME THIS STILL HOLDS TRUE
DEFINITELY NOT A TRACK HOME BUILDER!!!
WE REFER CARUSO TO ANYONE WHO WE RUN ACROSS THAT ARE IN THE MARKET FOR A NEW HOME WOULD DEFINITELY DO IT AGAIN IF WE HAD THE CHANCE

I bought my condo in November of 2013. Since then there have been numerous problems not only with my unit, but my surrounding neighbors units. Caruso is always quick to deflect blame and give people the run around. I had an electrical issue for a month that I had to figure out myself, being an electrician, and verbatim explain how to fix it to the electricians hired to install in all the units. The most recent complaint is the snow storm over the weekend that showed a massive leak in my roof that Caruso said was no longer under warranty. Since when is a roof supposed to last only 2 years? The 10 year structural warranty doesn't cover this? It's obviously a structural problem if the roof is not doing the one thing a roof is supposed to do. The hvac fan motors installed in the units were also defective from the start. I've talked to over 10 other units that have have to have the motors replaced. And it seems Caruso can't keep the same point of contact for customers for more than a few months before a new face needs to step in.

Building a home is a process. I have built a home in the past with a different builder, with a completely differently experience. The process with Caruso was AWESOME!!!! From day one, the sales manager Gar has been great. He went above and beyond to keep me informed and aware of the obstacles that arose. He was professional and had the attitude that "we will do whatever it takes to make you happy" and resolve any issues! Robert the foreman was informative and helpful. He has answered all of my millions of questions. Day of settlement was a nightmare. Well I did not settle due to a gliche with a permit. Mark [redacted] (president of the company) took the time to call, apologize and make things right! I have now lived in my home for about 8 weeks. Robert and Gar "check in" to see how things are with my new home. I have even received a call from Mr. [redacted]. I was told at settlement that now I am part of the Caruso family. It sure feels like it:) I would highly recommend if you are looking to build your dream home, Caruso is the one. I can't wait to enjoy my new home.
Marie B