Metro Travel Services, Inc. Reviews (5)
Metropolitan Shuttle accidentally charged client twice because an Invoice was created with one number and then a Sales Order was created. We track our charges by the Sales order number and that is why we only saw one charge. When [redacted]l phoned the office, yelling and over talking...
everything we were trying to discuss, we asked her to provide us with a bank statement showing two charges and that would be our first step. At that time we could only see one charge because we were looking up the sales order number only. We have found our mistake and we have credit [redacted]l's card back.
Please find attached all correspondence between client and sales person. No where in the initial contract or any emails was there ever a request for a restroom on the bus. Furthermore, the client signed the contract twice with changes made to customer count and still there was not a request for a...
restroom to be included.Before the client's guest had an accident on the bus, the driver should have been notified and he could have pulled over to accommodate the guest. A refund for the guest is not something that we can offer. It is not the responsibility of Metropolitan shuttle to clean up the bus if there is an accident made by a guest while riding. The bus company that we used also did not request a cleaning fee because the client was able to clean up the mess made by the guest. The client does not get reimbursed if their guest cause damage or become sick while riding. some of our buses do come equipped with restrooms, but this client did not request that service.
Review: My daughter, [redacted], was one of 30 students from [redacted] University in [redacted], Michigan that was on a bus contracted by Metropolitan Shuttle, to visit [redacted] as a professional development trip for the [redacted] Professional Business Fraternity. The bus drove for 6 hours and then stopped in [redacted], IN to address a tire problem. Getting a replacement tire took 5 hours during which time the students were not informed what was happening. I called the dispatch twice and they promised to call me back but never did. The driver told the president of the fraternity that there was an issue with the tire noticed last night, and that he would have to stop to have it looked at. However, he drove about 6 hours before doing do and the issue was not addressed before leaving. This behavior put all of the students at risk during the drive and then left them stranded for 5 hours without telling them what was happening.Desired Settlement: The students funded this trip from the funds they earned. The company, Metropolitan Shuttle, found an issue with the tire and did not address it before driving for 6 hours putting the students at risk. Then, the driver did a poor job of communicating with the students and they were stranded for 5 hours which was stressful for them and their parents. They never followed up on my phone calls as they promised. I believe the company should provide the complete service quoted free of charge.
I received a call on our afterhours line concerning this situation. Once this happened, I contacted the driver as well as the dispatch department for more information. I was told that the tires on the vehicle were brand new and that they were unaware of any damage to the tire prior to getting on the road. Had dispatch known prior of any damage to a tire, the bus would not have left for departure. The client was in constant contact with me (after hours contact) at all times and only contacted us twice. They were informed of what was happening and aware of the length of time it would take to repair the tire. They were also told that a suitable reimbursement would be discussed on Monday (today) but instead they have not contacted our office about this matter and have chosen to file a report to the Revdex.com before any compensation could be discussed or worked out. Should they chose to contact our office about this matter we will gladly discuss this and try to come to a suitable reimbursement for the 2 hour delay they experienced. The tire was damaged due to a nail on the road, which is covered in our terms and conditions portion of the contract signed by the client.
Review: Contracted with Metropolitan for a deluxe motor coach for 55 passangers to pick up wedding group at hotel in [redacted], SC at 3pm ET on 4/12/13 for transport to church, then church to reception, then back to hotel for a total of 8 hours of continuous service. Bus arrived at hotel with no air-conditioning. It was approx 75 degrees with 100% humidity, so air-conditioning was an absolute must for a bus with 55 people. Metro Shuttle could not provide alternate transport in enough time, so guests were forced to hold open 6 ft long emergency windows during the 25 minute drive to venue with no air conditioning. Metro Shuttle then sent a 22 passenger public transportation bus (the kind that comes complete with call buttons to push to notify driver to make a stop) to the church to replace the bus with no air-conditioning. That was 33 seats short of the number of seats outlined in the contract. Since all the guests were from out of town, we had to call taxis to transport them to the reception venue. Metropolitan Shuttle Service was fully aware of the situation throughout the day and well into the evening. It wasn't until approx 8:45pm that Metropolitan Shuttle provided the transportation that was outlined in the contract.Desired Settlement: The total invoice price was $1265.00. Since there were 3 legs of the trip and Metropolitan Shuttle did not provide the service outlined in the contract during 2 of the 3 legs, requesting a refund of two thirds of the invoice price, or $800.00
The client was made a refund offer as listed below. Although she was provided with an alternate bus to complete her service, she was offered a refund and a credit toward a future trip; she did not feel that was adequate enough for her troubles. And as result she threatened to file complaints everywhere possible until she was given what she thought was a fair refund. Please see email correspondence below between the client and our sales rep [redacted].
Sent: Tuesday, April 16, 2013 11:09 AM
My apologies for the A/C issues we had on out trip last Friday. We completely understand that the confusion of last week was frustrating and unfortunate, please, understand that firsthand things can, at times fall off the tracks. Hopefully our efforts to make it right for you go a long way towards restoring our business relationships.
Let us assure you this is not indicative of the high quality of service we strive to provide our customers. I will have my accountant to go ahead and issue the partial refund for the services on 04/12 in the amount of $400. Also, as a token of goodwill, we would like to offer you a $100 credit towards your next future bookings. You can use this discount anytime within next 365 days.
Please, note this discount is associated with your account and is only valid when used with the email address attached to your company’s account.
We hoped to have a long term relationship with you but I'm sure we did not leave the greatest impression on Friday!
Direct - [redacted]
2730 University Blvd, Suite#204
Silver Spring, MD 20902
Sent: Wednesday, April 17, 2013 6:02 PM
Subject: RE: Invoice#[redacted]
Thank you for trying to make this situation right. I realize that you are not in a position of power and did not determine this figure. There were more issues that just the lack of air conditioning. That was just the first issue. It was hotter in the bus than it was outside because of the hot air blowing instead of the air conditioning. My guests had to hold open the 6 ft long emergency windows for the 25 minute drive to the church. Not acceptable. Once we arrived at the ceremony location, I was promised that we would be provided a new bus. The "relief" transportation that was sent to the church had a capacity of 22, which left us 33 seats short. It was also the type of bus used for local transportation, and not the luxury bus with a lavatory that I ordered and paid for. Not acceptable. I had to get 10 cabs to transport those 33 people because they were all from out of town with no transportation. Since the venues were about 30 minutes apart, it was very costly, and more than the $400 being offered. Since I did not receive the service that I contracted and paid for on 2 of the 3 legs of the trip, the amount of the refund should be two thirds of the price paid, or roughly $800.
Feel free to pass along this message: Metropolitan Shuttle will be contacted by my attorney [redacted]. I will also ensure that I leave a detailed review of the service that was provided on every social media site that I can to provide potential customers a accurate description of the level of service they can expect from Metropolitan Shuttle. I will also be contacting the Revdex.com to file a report regarding the service.
Review: I sign a contract with the company for a 40 passenger deluxe coach features High-back reclining individual seats, rest room, DVD player with monitor. The company sent me a bus with no rest room, I showed my contract to the driver and he said, that he just asked to pick- up and drop off. at this point I had no choice but to go along with the bus. Because of the inconvenience of no rest room someone on the bus had an emergency and relieved her self on the floor which I had to clean up. the following day I contacted the company via email and some one responded and said that at no point did I request a bus with a rest room . I then asked her to look at the initial email I sent and to look at the contract they sent me that I signed and faxed over to then with the payment authorization , they have not responded to me. they charged me $ 2662.00 for a 40 passenger and I have never paid more than 1800 for a 55 passenger. I am aware that they sent out emails to other company to use their buses and those company would not have charged me $2600 for that 4 hour turn around trip. they refused to honor they part of the contract.Desired Settlement: I want them to admit that they did not live up to the agreement, and I am requesting a refund of $200.00
Please find attached all correspondence between client and sales person. No where in the initial contract or any emails was there ever a request for a restroom on the bus. Furthermore, the client signed the contract twice with changes made to customer count and still there was not a request for a restroom to be included.Before the client's guest had an accident on the bus, the driver should have been notified and he could have pulled over to accommodate the guest. A refund for the guest is not something that we can offer. It is not the responsibility of Metropolitan shuttle to clean up the bus if there is an accident made by a guest while riding. The bus company that we used also did not request a cleaning fee because the client was able to clean up the mess made by the guest. The client does not get reimbursed if their guest cause damage or become sick while riding. some of our buses do come equipped with restrooms, but this client did not request that service. [redacted]Account Payable
Metro Travel Services, Inc. Rating
Description: Buses - Charter & Rental, Transportation Consultants, Transportation Services
Address: 2730 University Blvd W Ste 204, Wheaton, Maryland, United States, 20902
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