I had a fall a number of years ago at work and hit my head. Coworkers call 911 because I was unconscious and bleeding from my head. I was cared for and brought back to full consciousness. I was asked to take a ride in the ambulance to the hospital and I said no more than once. But the paramedics that helped me said that because I had injured my head that I didn’t have a choice and I had to except a ride in the ambulance. I still said I didn’t want or need one and that a coworker would be more than willing to take me. But they insisted even though I said no numerous times. I have disputed this with MetroWest directly. Then they stopped reaching out to me and sent me to collections and I have repeatedly disputed this Bill with them as well. I refused this ambulance ride numerous times because I did not need one. And I don’t want to pay for a service that I rejected.
Metro West Ambulance Services Response
• Jun 30, 2020
Patient was transported on September 4th 2015 by Metro West Ambulance. Patient stated this transport was covered by Workman Comp insurance. From 09-04-2015 thru 07-29-2016 patient was contacted multiple times from the Metro West Ambulance billing department to obtain Workman comp insurance information.
The patient never provided workman comp insurance to Metro West Ambulance billing department. The following dates phone contact was made with the patient to obtain insurance information.
10-09-2015
11-10-2015
12-08-2015
04-16-2016
04-28-2016
After many attempts of trying to collect patient information account was released to collections.
I was released from the hospital with the intent that this medical transport was going to help me up my stairs, in essence they were not helpful. I could have gotten very injured and I'm not sure if any damage was done. The hospital didnt want me maneuvering stairs and metro asked me how I wanted to do the stairs
Metro West Ambulance Services Response
• Jun 02, 2020
Our
Operations Supervisor interviewed both of our crew members
separately this morning and both stated same thing. Both reported that
this patient was adamant about crawling up the stairs despite their efforts to
not have her do this. As it was known that this patient had multiple steps-we
sent two crew members to assist her. They both explained to this patient in
detail how we typically lift patients up steps and offered a stair chair to
take her up. When she refused, they offered to bring in another crew
to come and assist them carrying her up and help out for her comfort, but the
patient refused every option offered. The patient was adamant that she would rather take herself up the steps with
minimal assistance and insisted on crawling up the stairs herself. Our
crew followed her up the steps to makes sure that that patient did not get
hurt, did not fall as this is all she would actually allow them to do. At the
top of the steps, our crew helped the patient get onto her knee scooter and
cleared the scene as soon as the patient was safe inside their home. So our
standard is we take the patient up in a stair chair or via wheelchair or call
in additional staff to assist in physically carrying them up the stairs. This
patient refused all of those options.
This transport is billed through a Organization that works with Metro West Ambulance & Local hospitals. We have confirmed with our billing department the patient will not receive an invoice for this trip.
Thank You
Customer Response
• Jun 03, 2020
I received a call from this company wanting to resolve my issue I am satisfied with the resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Metro West provided emergency transportation for me 1 year ago. I did not request the services as it was due to a medical emergency, so a coworker called requesting emergency services. I waited for a few weeks, expecting a bill but was not contacted by them. When I checked my insurance coverage, I found that all emergency transportation is covered 100%, so I assumed they had billed my insurance as they should have. A couple of days ago (12/20/19), I received a phone call from Metro West's billing department to tell me I owe $749 for the emergency trip. The conversation went: "You have a bill that you owe from a year ago. We are unable to bill your insurance anymore because it is a year old, so what payment plan should I put you on?" This was the first time I had received any contact AT ALL from them. I was informed that they had some returned mail from a year ago and were just now following up on it.
They apparently had my phone number but it took them a full year to call me. Due to this, I am assuming that they waited to send the bill to me in order to allow them to charge a higher amount, as I am aware that (most) larger insurance companies have agreements with healthcare providers and emergency responders allowing them to pay a smaller amount. I am filing this complaint in order to ensure that Metro West is held accountable for any inappropriate and predatory billing practices they are involved in.
Metro West Ambulance Services Response
• Jan 13, 2020
was transported by Metro West Ambulance on 12-21-2018. 1st invoice was sent to patient on 01-03-2019, 2nd invoice was sent on 02-12-2019. on 03-07-2019 Metro West received a mail return from *** address on ***. On 12-20-2019 Billing department spoke with patient and obtained Insurance information. Billing department confirmed Kaiser insurance coverage was active at the time of service. Insurance company was billed on 12-20-2019. During this called billing department updated billing address & phone number. Patient called back on 12-20-2019 to confirm that Kaiser insurance was billed, yes this is confirmed.
After investigating with Billing Manager proper billing guidelines were not followed for this transport. Should Kaiser deny claim Amount will be written off and no bill will be send to patient.
Customer Response
• Jan 13, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
I scheduled Metro West well in advance of my medical procedure to pick me up from the surgery center at 12:00 noon. They didn’t show until 2:15, well over two hours late. IMO, one of the reasons for this poor service is they also hire out to Lyft, likely working Lyft customers into their schedule and ignoring their commitments to others. I will never use them again.
Metro West Ambulance Service
5475 NE Dawson Creek Dr.
Hillsboro, Oregon. 97124
(503) 648-6658 x102
On April 30, 2019 Metro West was called by the hospital staff to transport my husband, *** from Tuality Hospital in Hillsboro, OR to Kaiser Sunnyside in Clackamas, OR. Three EMT’s arrived at approximately 9:30 p.m. to pick him up. I was there and watched as they put him on the gurney and left. When I left he was wearing his glasses and he has not had them since. There was a message left for *** by Metro but I was not home at the time. *** is unable to speak for himself. I have tried three times unsuccessfully to call them on May 1st, 13th and 31st, to ask if they would look in the ambulance to see if they could find them. I was always transferred to x102 to leave a message and never received a callback.
It is their responsibility to assure that the patient and his belongings arrive safely and together. My husband has suffered a traumatic brain injury and is unable to acquire another pair of glasses at this time. If they cannot find them we expect they need to replace them ASAP.
This company should have its license for medical transport revoked: a scheduled 3:15 pm pick-up for a wheelchair van ride from a physician office back to the skilled nursing home for my 90-year-old mother was not completed until past 5:30 pm. Every 15-20 minutes, from the lobby (the physician office closed at 5 pm), I spoke to one Metro West representative after another, including supervisors, dispatchers and office workers, who apologized with practiced skill, and fed me various misinformation about the assigned driver and ETA. For nearly three hours, my mom sat aching in that wheelchair with a fractured shoulder, needing her medications, to lie down, to go to the potty.
Metro West Ambulance Services Response
• Mar 23, 2018
On Wednesday March 14, 2018, we received notice via Facebook social media from patient’s daughter, *** regarding our company being late to pick up her mother from her physician’s office. Our Public Information Officer responded to patient’s daughter offering her email and phone contact information and a request to contact me to see how our company could make this right. We then received notification from our company’s website that a message had been sent. *** included her contact information
***’s mother was scheduled initially for a wheelchair transport pickup at 14:15. At 14:03 we received a call from the daughter requesting we change the pickup time to 15:15. Pick up location was at a physician’s office. At 14:49, we advised the daughter that we were delayed and that we would arrive as quickly as we could. At 15:44, we again advised the daughter we were still delayed. At 17:05 our Communications Floor Supervisor spoke with *** advising her we finally had a unit available and were enroute to their location, apologizing for the extreme delay. We arrived on scene at 17:27, which was 2 hours and 12 minutes later than time requested. With late notification of change in pick up time and wanting to accommodate her request coupled with a busy system, we did arrive late to pick up her mother. We transported her mother to her skilled nursing facility in Lake Oswego without incident. Our vehicle is staffed with an EMT who provided care.
On Friday, March 16th, as we had not received any contact, our Public Information Officer reached out via phone, leaving a message for *** hoping to resolve concerns. Included in the voice message, we sincerely apologized for the delay and that we would extend a written apology. We also informed her that the transport of her mother from the doctor’s office back to her residence along with the initial transport from her residence to the physician was written off and that no bill would be sent. No call back was received. On Monday, March 19th, our Public Information Officer again reached out, this time via email again informing her that both transports were written off and that we were extending a formal apology to both her and her mother. In addition our President/Owner along with our Vice Presidents were investigating this matter and we would like to speak with her. *** responded that she turned this matter over to the Clackamas County EMS Board for investigation and follow up, she acknowledged we had written off the bill for this trip and the initial trip and informed us that she felt there wasn’t anything left to communicate except for her goal of ensuring our company is not permitted to continue as a provider.
We are sorry for any discomfort that the extended wait at the physician’s office caused her mother. We have investigated what caused the delay and in any cases, resources and heavy traffic play a significant role. While we are able to transport hundreds of thousands of patients yearly to their appointments in a timely manner, sometimes there are forces out of our control such as heavy traffic again, We have made attempts to resolve this including sincere apologies, writing off both legs of her transport and fully cooperating with an outside agency’s investigation. We hope to resolve this concern with ***.
ON MAY 22, 2017 I WENT TO A PROVIDENCE URGENT CARE AND THEY CALLED METRO WEST TO TRANSPORT ME FROM THAT FACILITY TO THE PROVIDENCE HOSPITAL A FEW MILES AWAY. I WAS NOT GIVEN ANY OPTION, IN FACT, TOLD THEM I DID NOT WISH TO GO BY AMBULANCE AS I DROVE NOT ONLY TO THAT URGENT CARE, BUT HAD GONE TO ANOTHER ONE EARLIER AND HAD BEEN SENT THERE AFTER. MY INSURANCE COMPANY PAID THE CLAIM AS AN IN NETWORK CLAIM, BUT METRO WEST BALANCE BILLED ME THE REMAINDER OF THE CHARGES. I BELIEVE SINCE THIS WAS PAID AS AN IN NETWORK CLAIM, THE CONTRACTUAL ADJUSTMENT SHOULD BE HONORED AND THEY SHOULD ACCEPT WHAT MY INSURANCE COMPANY PAID AS FULL PAYMENT, JUST AS THEY WOULD IF THE COMPANY WAS ACTUALLY IN NETWORK. ON ALL OF MY IN NETWORK CHARGES I HAD MET MY OUT OF POCKET MAXIMUM FOR THE YEAR, WHICH I AM STILL PAYING, AND AS SUCH EXPRESSED TO METRO WEST THAT THIS WAS A FINANCIAL HARDSHIP, AND WAS SENT A PACKET REQUESTING MORE PRIVATE INFORMATION AND DOCUMENTATION THAN I WOULD NEED TO SUPPLY IF I WAS BUYING A HOUSE TO HAVE THEM CONSIDER WHETHER OR NOT THEY WOULD WAIVE THE REMAINING BILL.
Metro West Ambulance Services Response
• Jan 23, 2018
Thank you for the concern. Metro West is not a contracted provider with United Healthcare and is not required to write of any contractual adjustments.
According to the insurance representative on 12/19/2017 the deductible and the out-of-pocket max were not met as of this claim processing and the balance was correct.
Since Mrs. has an issue with how her insurance paid this needs to be taken up with her insurance company directly.
At any point she could have refused transport by ambulance with our medics, if she felt the clinic staff forced her to go that would be a separate issue to take up with the Urgent Care staff.
Metro West Ambulance offered Mrs. a hardship application on 12/26/2017. Application was not sent back to metro West Ambulance. A follow up call to Mrs. was made on 1/18/2018. She stated that she did not want to go through the trouble of sending in the required information. Metro West Ambulance requires the following information.
Pay Stub- Or unemployment statement for the last 3 months.
Bank Statements- Most recent 3 months
Tax Return and W2's - or business profit loss statement loss.
May include but no required- copies of houseold and medical bills.
To be eligible for any hardship or write-off of this balance she would have to fill out the basic financial status paperwork she was sent on 12/26/2017 but unfortunately it was not returned.
My 86 year old father fell and needed to be transported to Kaiser. He lives in Beaverton near Cedar Hills. He has Kaiser insurance and repeatedly requested to be transported to Kaiser in Hillsboro. Instead, the drive took him to Meridian Park Hospital in Tualatin. There is no excuse for this. The bill was $733.00. If this was a life threating situation, which it was not, they could have taken him to St. Vincent hospital which is five minutes away.
There is no reason for this abuse except that he is is an elderly man and Metro assumed he would not make a fuss. They ignored his request and they have now bilked Kaiser for $733.00 and he is expected to pay the $150.00 co-pay.
I would like an answer as to why they took him nearly 10 miles away when there was another hospital within 2 miles of his residence.
Metro West Ambulance Services Response
• Jan 23, 2018
Thank you for your concern. I would like to get more information regarding the patient so we are able to look up the account and provide you more information and possible solution.
In order to look up this account we will need to get the patients name & Date of Birth.
Once we have this information Metro West Ambulance we be able to better assist you.
I had a fall a number of years ago at work and hit my head. Coworkers call 911 because I was unconscious and bleeding from my head. I was cared for and brought back to full consciousness. I was asked to take a ride in the ambulance to the hospital and I said no more than once. But the paramedics that helped me said that because I had injured my head that I didn’t have a choice and I had to except a ride in the ambulance. I still said I didn’t want or need one and that a coworker would be more than willing to take me. But they insisted even though I said no numerous times. I have disputed this with MetroWest directly. Then they stopped reaching out to me and sent me to collections and I have repeatedly disputed this Bill with them as well. I refused this ambulance ride numerous times because I did not need one. And I don’t want to pay for a service that I rejected.
Patient was transported on September 4th 2015 by Metro West Ambulance. Patient stated this transport was covered by Workman Comp insurance. From 09-04-2015 thru 07-29-2016 patient was contacted multiple times from the Metro West Ambulance billing department to obtain Workman comp insurance information.
The patient never provided workman comp insurance to Metro West Ambulance billing department. The following dates phone contact was made with the patient to obtain insurance information.
10-09-2015
11-10-2015
12-08-2015
04-16-2016
04-28-2016
After many attempts of trying to collect patient information account was released to collections.
I was released from the hospital with the intent that this medical transport was going to help me up my stairs, in essence they were not helpful. I could have gotten very injured and I'm not sure if any damage was done. The hospital didnt want me maneuvering stairs and metro asked me how I wanted to do the stairs
Our
Operations Supervisor interviewed both of our crew members
separately this morning and both stated same thing. Both reported that
this patient was adamant about crawling up the stairs despite their efforts to
not have her do this. As it was known that this patient had multiple steps-we
sent two crew members to assist her. They both explained to this patient in
detail how we typically lift patients up steps and offered a stair chair to
take her up. When she refused, they offered to bring in another crew
to come and assist them carrying her up and help out for her comfort, but the
patient refused every option offered. The patient was adamant that she would rather take herself up the steps with
minimal assistance and insisted on crawling up the stairs herself. Our
crew followed her up the steps to makes sure that that patient did not get
hurt, did not fall as this is all she would actually allow them to do. At the
top of the steps, our crew helped the patient get onto her knee scooter and
cleared the scene as soon as the patient was safe inside their home. So our
standard is we take the patient up in a stair chair or via wheelchair or call
in additional staff to assist in physically carrying them up the stairs. This
patient refused all of those options.
This transport is billed through a Organization that works with Metro West Ambulance & Local hospitals. We have confirmed with our billing department the patient will not receive an invoice for this trip.
Thank You
I received a call from this company wanting to resolve my issue I am satisfied with the resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Metro West provided emergency transportation for me 1 year ago. I did not request the services as it was due to a medical emergency, so a coworker called requesting emergency services. I waited for a few weeks, expecting a bill but was not contacted by them. When I checked my insurance coverage, I found that all emergency transportation is covered 100%, so I assumed they had billed my insurance as they should have. A couple of days ago (12/20/19), I received a phone call from Metro West's billing department to tell me I owe $749 for the emergency trip. The conversation went: "You have a bill that you owe from a year ago. We are unable to bill your insurance anymore because it is a year old, so what payment plan should I put you on?" This was the first time I had received any contact AT ALL from them. I was informed that they had some returned mail from a year ago and were just now following up on it.
They apparently had my phone number but it took them a full year to call me. Due to this, I am assuming that they waited to send the bill to me in order to allow them to charge a higher amount, as I am aware that (most) larger insurance companies have agreements with healthcare providers and emergency responders allowing them to pay a smaller amount. I am filing this complaint in order to ensure that Metro West is held accountable for any inappropriate and predatory billing practices they are involved in.
was transported by Metro West Ambulance on 12-21-2018. 1st invoice was sent to patient on 01-03-2019, 2nd invoice was sent on 02-12-2019. on 03-07-2019 Metro West received a mail return from *** address on ***. On 12-20-2019 Billing department spoke with patient and obtained Insurance information. Billing department confirmed Kaiser insurance coverage was active at the time of service. Insurance company was billed on 12-20-2019. During this called billing department updated billing address & phone number. Patient called back on 12-20-2019 to confirm that Kaiser insurance was billed, yes this is confirmed.
After investigating with Billing Manager proper billing guidelines were not followed for this transport. Should Kaiser deny claim Amount will be written off and no bill will be send to patient.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I scheduled Metro West well in advance of my medical procedure to pick me up from the surgery center at 12:00 noon. They didn’t show until 2:15, well over two hours late. IMO, one of the reasons for this poor service is they also hire out to Lyft, likely working Lyft customers into their schedule and ignoring their commitments to others. I will never use them again.
I’m trying to resolve an ongoing issue with:
Metro West Ambulance Service
5475 NE Dawson Creek Dr.
Hillsboro, Oregon. 97124
(503) 648-6658 x102
On April 30, 2019 Metro West was called by the hospital staff to transport my husband, *** from Tuality Hospital in Hillsboro, OR to Kaiser Sunnyside in Clackamas, OR. Three EMT’s arrived at approximately 9:30 p.m. to pick him up. I was there and watched as they put him on the gurney and left. When I left he was wearing his glasses and he has not had them since. There was a message left for *** by Metro but I was not home at the time. *** is unable to speak for himself. I have tried three times unsuccessfully to call them on May 1st, 13th and 31st, to ask if they would look in the ambulance to see if they could find them. I was always transferred to x102 to leave a message and never received a callback.
It is their responsibility to assure that the patient and his belongings arrive safely and together. My husband has suffered a traumatic brain injury and is unable to acquire another pair of glasses at this time. If they cannot find them we expect they need to replace them ASAP.
This company should have its license for medical transport revoked: a scheduled 3:15 pm pick-up for a wheelchair van ride from a physician office back to the skilled nursing home for my 90-year-old mother was not completed until past 5:30 pm. Every 15-20 minutes, from the lobby (the physician office closed at 5 pm), I spoke to one Metro West representative after another, including supervisors, dispatchers and office workers, who apologized with practiced skill, and fed me various misinformation about the assigned driver and ETA. For nearly three hours, my mom sat aching in that wheelchair with a fractured shoulder, needing her medications, to lie down, to go to the potty.
On Wednesday March 14, 2018, we received notice via Facebook social media from patient’s daughter, *** regarding our company being late to pick up her mother from her physician’s office. Our Public Information Officer responded to patient’s daughter offering her email and phone contact information and a request to contact me to see how our company could make this right. We then received notification from our company’s website that a message had been sent. *** included her contact information
***’s mother was scheduled initially for a wheelchair transport pickup at 14:15. At 14:03 we received a call from the daughter requesting we change the pickup time to 15:15. Pick up location was at a physician’s office. At 14:49, we advised the daughter that we were delayed and that we would arrive as quickly as we could. At 15:44, we again advised the daughter we were still delayed. At 17:05 our Communications Floor Supervisor spoke with *** advising her we finally had a unit available and were enroute to their location, apologizing for the extreme delay. We arrived on scene at 17:27, which was 2 hours and 12 minutes later than time requested. With late notification of change in pick up time and wanting to accommodate her request coupled with a busy system, we did arrive late to pick up her mother. We transported her mother to her skilled nursing facility in Lake Oswego without incident. Our vehicle is staffed with an EMT who provided care.
On Friday, March 16th, as we had not received any contact, our Public Information Officer reached out via phone, leaving a message for *** hoping to resolve concerns. Included in the voice message, we sincerely apologized for the delay and that we would extend a written apology. We also informed her that the transport of her mother from the doctor’s office back to her residence along with the initial transport from her residence to the physician was written off and that no bill would be sent. No call back was received. On Monday, March 19th, our Public Information Officer again reached out, this time via email again informing her that both transports were written off and that we were extending a formal apology to both her and her mother. In addition our President/Owner along with our Vice Presidents were investigating this matter and we would like to speak with her. *** responded that she turned this matter over to the Clackamas County EMS Board for investigation and follow up, she acknowledged we had written off the bill for this trip and the initial trip and informed us that she felt there wasn’t anything left to communicate except for her goal of ensuring our company is not permitted to continue as a provider.
We are sorry for any discomfort that the extended wait at the physician’s office caused her mother. We have investigated what caused the delay and in any cases, resources and heavy traffic play a significant role. While we are able to transport hundreds of thousands of patients yearly to their appointments in a timely manner, sometimes there are forces out of our control such as heavy traffic again, We have made attempts to resolve this including sincere apologies, writing off both legs of her transport and fully cooperating with an outside agency’s investigation. We hope to resolve this concern with ***.
ON MAY 22, 2017 I WENT TO A PROVIDENCE URGENT CARE AND THEY CALLED METRO WEST TO TRANSPORT ME FROM THAT FACILITY TO THE PROVIDENCE HOSPITAL A FEW MILES AWAY. I WAS NOT GIVEN ANY OPTION, IN FACT, TOLD THEM I DID NOT WISH TO GO BY AMBULANCE AS I DROVE NOT ONLY TO THAT URGENT CARE, BUT HAD GONE TO ANOTHER ONE EARLIER AND HAD BEEN SENT THERE AFTER. MY INSURANCE COMPANY PAID THE CLAIM AS AN IN NETWORK CLAIM, BUT METRO WEST BALANCE BILLED ME THE REMAINDER OF THE CHARGES. I BELIEVE SINCE THIS WAS PAID AS AN IN NETWORK CLAIM, THE CONTRACTUAL ADJUSTMENT SHOULD BE HONORED AND THEY SHOULD ACCEPT WHAT MY INSURANCE COMPANY PAID AS FULL PAYMENT, JUST AS THEY WOULD IF THE COMPANY WAS ACTUALLY IN NETWORK. ON ALL OF MY IN NETWORK CHARGES I HAD MET MY OUT OF POCKET MAXIMUM FOR THE YEAR, WHICH I AM STILL PAYING, AND AS SUCH EXPRESSED TO METRO WEST THAT THIS WAS A FINANCIAL HARDSHIP, AND WAS SENT A PACKET REQUESTING MORE PRIVATE INFORMATION AND DOCUMENTATION THAN I WOULD NEED TO SUPPLY IF I WAS BUYING A HOUSE TO HAVE THEM CONSIDER WHETHER OR NOT THEY WOULD WAIVE THE REMAINING BILL.
Thank you for the concern. Metro West is not a contracted provider with United Healthcare and is not required to write of any contractual adjustments.
According to the insurance representative on 12/19/2017 the deductible and the out-of-pocket max were not met as of this claim processing and the balance was correct.
Since Mrs. has an issue with how her insurance paid this needs to be taken up with her insurance company directly.
At any point she could have refused transport by ambulance with our medics, if she felt the clinic staff forced her to go that would be a separate issue to take up with the Urgent Care staff.
Metro West Ambulance offered Mrs. a hardship application on 12/26/2017. Application was not sent back to metro West Ambulance. A follow up call to Mrs. was made on 1/18/2018. She stated that she did not want to go through the trouble of sending in the required information. Metro West Ambulance requires the following information.
Pay Stub- Or unemployment statement for the last 3 months.
Bank Statements- Most recent 3 months
Tax Return and W2's - or business profit loss statement loss.
May include but no required- copies of houseold and medical bills.
To be eligible for any hardship or write-off of this balance she would have to fill out the basic financial status paperwork she was sent on 12/26/2017 but unfortunately it was not returned.
My 86 year old father fell and needed to be transported to Kaiser. He lives in Beaverton near Cedar Hills. He has Kaiser insurance and repeatedly requested to be transported to Kaiser in Hillsboro. Instead, the drive took him to Meridian Park Hospital in Tualatin. There is no excuse for this. The bill was $733.00. If this was a life threating situation, which it was not, they could have taken him to St. Vincent hospital which is five minutes away.
There is no reason for this abuse except that he is is an elderly man and Metro assumed he would not make a fuss. They ignored his request and they have now bilked Kaiser for $733.00 and he is expected to pay the $150.00 co-pay.
I would like an answer as to why they took him nearly 10 miles away when there was another hospital within 2 miles of his residence.
Thank you for your concern. I would like to get more information regarding the patient so we are able to look up the account and provide you more information and possible solution.
In order to look up this account we will need to get the patients name & Date of Birth.
Once we have this information Metro West Ambulance we be able to better assist you.
Thanks