Metro

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] rretro is pathetic all they did was prove what I said--they are price gauging disabled people and senior citizens plus, they all,ow employees to threaten customers Regards, [redacted]

Ms***:The following is a response from *** ***, director of the Access service: As general policy, Metro does not issue refunds for tickets, passes
or other items sold to the publicFurthermore, the refund that is being sought
by the Ms*** is for a partial book which normally
consists of tickets
per book
In Access’ fares were $and $for zones and
respectivelyIn June of Access’
fares increased to $2.50/$and then in December of they were raised to
$3.50/$(which is Access’ current fare)
The $tickets for which Ms*** is requesting a refund have not
been in circulation since
After speaking with Access’ customer service staff, it was
determined that one of the calls that were made to Ms*** were on a cell
phone and the caller ID was indeed listed as ***However, the calls that were made from the
customer service line to Ms*** were recordedWhile reviewing the recording of the
conversation Ms*** used profanity and was hostile toward the Access staff
memberAt no time did Access staff use
profanity or inappropriate language toward Ms
***.Should you need to speak with us further, please contact ###-###-####Sincerley,Metro\Access Customer Service

We have received this complaint and are investigating these concernsWe will respond per the findings in this matter. Should you need further assistance, please feel free to contact usSincerley,*** ** ***Customer Relations Coodinator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] rretro is pathetic.  all they did was prove what I said--they are price gauging disabled people and senior citizens.  plus, they all,ow employees to threaten customers.
Regards,
[redacted]