Metrocast Communications of MS, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I live in [redacted] MS and have MaxxSouth 30mb package. If you game or need a uptime for doing assignments online expect dial up latency every single evening after 5pm. In the morning you will pull 30ms but in prime time your "big package" will deliver you 500-700ms until 1-2am. They have a strong monopoly in the area since Cspire hasn't completed their infrastructure yet and ATT DSL is scarce so they are milking students and family with high bills and poor underperforming Internet. I feel people need to know what they are going to get when they sign up for this garbage they call high speed internet.

Mr. [redacted]'s signal problem was due to a loss connector on his TIVO equipment.  We replaced the connector and all was working well when the technician left his home.  As far as the online programming apps, there are requirements from the programmers as well as MaxxSouth.  Although...

Mr. [redacted] is living in MSU housing, we are willing to work with him to see if we can make these services available to him.  I am asking him to contact me if he is interested in working with us in setting up a test account in his name. 
If you have any questions or need additional information, please call me at (662) [redacted]
 
Thank you,
[redacted]
Regional General Manager
Maxxsouth Broadband

Ms. Clopton, We have contacted Mr. [redacted] and addressed his concerns...see attached letter.  The main issues are with the [redacted]. server.  We have contacted our network provider to make them aware of this issue.  Should you have any questions or need additional information, please...

feel free to contact me.Thank you, [redacted]
[redacted]General ManagerMaxxSouth Broadband[redacted]
[redacted]  [redacted]Direct:  (662) [redacted]Cell: (662) [redacted]Fax: (662) [redacted]Email:  [redacted]@maxxsouth.com

This complaint is now resolved as the cable drop in question was buried this morning, Monday, April 18, 2016.  Attached is the letter being mailed to Mr. [redacted].  Should you have any questions or need additional information, please contact me at (662) [redacted].
 
Thank...

you, 
[redacted]
Regional General Manager
MaxxSouth Broadband

This is the worst internet service, with the worst customer service I have ever seen. First it took weeks for them to bury the lines lieing across our yard and they only did that after we called 4 times to complain..we actually have to turn our wifi off to use the internet on our phones! This is of course WHEN we can actually get the wifi to work..our latest complaint with them, we actually called to cancel our service because it was so bad..the customer service person talked me into letting someone come to look at it..well needless to say, I arranged my work schedule to be there and lo and behold he did not show..I called them again and they finally sent someone 2 days later..all this guy did was come inside and reset the modem( which we do on a weekly basis to get the wifi to work for a day or so). I never should have left AT&T and im canceling this crap to go back to them..customers beware..you will not get decent wifi OR customer service OR tech support with this company.