Metrocoat LLC

We were under the understanding that this complaint had been settledon May 8,we had a completed form [redacted] that was supposed to close our accountWe requested a refund of the charges for Jan., Feb., MarchApril , and May - we received noneWe now have received a letter from a collection agency (Transworld Systems Inc) creditor FIRST DATA MERCHANT SERVICES saying we owe a fee of We have never dealt with this company We need this complaint to be resolvedThis should be resolved by IMERCHANT DIRECT INC[redacted] ***

Hello We took on this client 10/25/with a signed three year contract This merchant processed tens of thousands of dollars through their account with us When we noticed they had stopped processing we tried calling and emailing this client multiple times all with time stamps in
our system to try and get them processing again With little to no responce backThey never sent a letter which is in their terms and conditions on their account to cancel an account nor call to cancel They simply just stopped comunicating They called in 07/16/asking to have the account closed and to be refunded for every month that they did not use the account Our merchant support specialist explained to them that they can not get a refund for an account they had opened with us And if they did not want the account anymore they should have cancelled the account The merchant than agreed we canceled their account and hung up the phone. I apologize for any confusion they might have had thinking that our bills where a different company's bills But We can not refund an account that processed with us for months and never canceled but now wants a refund

Revdex.com of Central, Northern and Western Arizona (Revdex.com) recognizes that a loyal customer base is valuable and would like to call your attention to correspondence from one of your customers who has contacted Revdex.com for assistanceWe have assigned the following complaint ID#: *** for
reference purposes.Please realize Revdex.com does not judge the validity of issues presented by a consumer; we understand that there are two sides to every disputeAs part of its mission, Revdex.com assists businesses and consumers by opening lines of communication with the facilitation of disputes, and providing company reports to summarize how a company resolves any issues that may arise.Our hopes are that you will recognize this Revdex.com service as a positive effortOur intent is to be of assistance only to the extent that we may accomplish a fair and reasonable resolveAt this time, we request you review the issues presented and consider how the matter can be addressed and/or resolved.Please provide Revdex.com with a written response within calendar days of the date of this letter, advising of the position your company will takeIf you prefer, the customer may be contacted directly to resolve this matter, in which case Revdex.com requests notification of the outcome.Please understand that the consumer's complaint and your response may be publicly posted on the Revdex.com websitePlease do not include any information that personally identifies your customerRevdex.com may edit the complaint or your response to remove personally identifiable information or inappropriate language.If you received this complaint via email simply click on the “Submit a Response”, link located on the left, when you are ready to respond You may also send your response to [email protected], or by mail or fax to602-798-To learn more about Revdex.com's Dispute Resolution process, visit http://bit.ly/Revdex.comdrprocessPlease contact us if you feel you have received this letter in error.Thank you in advance for your attention to this matterSincerely,Dispute Resolution Consultant Your Revdex.comCUSTOMER EXPERIENCE INFORMATIONCustomer Information:*** *** *** *** *** *** * ** *** Daytime Phone: ***Evening Phone: *** *-mail: ***The details of this matter are as follows:Complaint Involves: Service IssuesCustomer’s Statement of the Problem:our contract with this processing company expired in DecI was told some time ago if I faxed them a letter at the end of the contract, and told them we wanted the contract to end it would endI did not hear from them, I have called their customer service number - no responseI have gotten through to a lady who said she was giving them my numerous messages, my e-mail , my phone numberthey are still taking a fee out of our business checking accountWe have not taken credit card sales for over two yearsSince they were still taking a fee, I thought I would issue a stop payment at the bank - they sent that information to a collection agency who wants They have no e-mail, no direct phone number available to us.Complaint Background: Product/Service: credit card processing Problem Occurred: 1/15/2015Name of Salesperson:Desired Settlement:Refund of the monthly fees, the contract cancelled, and no collection fees and no reflection on our credit.We for some reason did not get these messages and apoligize we are very open to making a settlement with the customer and not reflecting things on their credit

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Liquid Bean Enterprises

Revdex.com of Central, Northern and Western Arizona (Revdex.com) recognizes that a loyal customer base is valuable and would like to call your attention to correspondence from one of your customers who has contacted Revdex.com for assistance. We have assigned the following complaint ID#: [redacted] for reference purposes.Please realize Revdex.com does not judge the validity of issues presented by a consumer; we understand that there are two sides to every dispute. As part of its mission, Revdex.com assists businesses and consumers by opening lines of communication with the facilitation of disputes, and providing company reports to summarize how a company resolves any issues that may arise.Our hopes are that you will recognize this Revdex.com service as a positive effort. Our intent is to be of assistance only to the extent that we may accomplish a fair and reasonable resolve. At this time, we request you review the issues presented and consider how the matter can be addressed and/or resolved.Please provide Revdex.com with a written response within 7 calendar days of the date of this letter, advising of the position your company will take. If you prefer, the customer may be contacted directly to resolve this matter, in which case Revdex.com requests notification of the outcome.Please understand that the consumer's complaint and your response may be publicly posted on the Revdex.com website. Please do not include any information that personally identifies your customer. Revdex.com may edit the complaint or your response to remove personally identifiable information or inappropriate language.If you received this complaint via email simply click on the “Submit a Response”, link located on the left, when you are ready to respond.  You may also send your response to [email protected], or by mail or fax to602-798-8279. To learn more about Revdex.com's Dispute Resolution process, visit http://bit.ly/Revdex.comdrprocess. Please contact us if you feel you have received this letter in error.Thank you in advance for your attention to this matter. Sincerely,Dispute Resolution Consultant Your Revdex.comCUSTOMER EXPERIENCE INFORMATIONCustomer Information:[redacted] [redacted] Daytime Phone: [redacted]Evening Phone: [redacted]-mail: [redacted]The details of this matter are as follows:Complaint Involves: Service IssuesCustomer’s Statement of the Problem:our contract with this processing company expired in Dec. 2014. I was told some time ago if I faxed them a letter at the end of the contract, and told them we wanted the contract to end it would end. I did not hear from them, I have called their customer service number - no response. I have gotten through to a lady who said she was giving them my numerous messages, my e-mail , my phone number. they are still taking a 29.00 fee out of our business checking account. We have not taken credit card sales for over two years. Since they were still taking a 29.00 fee, I thought I would issue a stop payment at the bank - they sent that information to a collection agency who wants 129.00. They have no e-mail, no direct phone number available to us.Complaint Background: Product/Service: credit card processing Problem Occurred: 1/15/2015Name of Salesperson:Desired Settlement:Refund of the monthly fees, the contract cancelled, and no collection fees and no reflection on our credit.We for some reason did not get these messages and apoligize.  we are very open to making a settlement with the customer and not reflecting things on their credit

We were under the understanding that this complaint had been settled. on May 8,2015 we had a completed form [redacted]  that was supposed to close our account. We requested a refund of the charges for Jan., Feb., March. April , and May - we received none. We now have received a letter from a collection agency (Transworld Systems Inc) creditor FIRST DATA MERCHANT SERVICES saying we owe a fee of 66.50. We have never dealt with this company We need this complaint to be resolved. This should be resolved by IMERCHANT DIRECT INC.[redacted]