I am a full time photographer specializing in wedding’s for the last 35+ years, I am a preferred vendor at every venue in my area and have received several reviews from past brides on a website called Wedding WireI am hopeful that through the email exchange you will see with [redacted] , [redacted] and myself that my response was nothing less than professional, politeI tried to the best of my ability to correct their concerns, complaints and questionsI have taken several screen shot images and copied PDF’s to help you understand the process and what couples are paying for Here is the price sheet indicating on line that all photos will be edited and color corrected, it does not mention cropping or enhanced with vignettes and things of that natureEditing is deleting photos showing peoples eyes closed, bad expressions, flash misfiring, someone walking in front of me things like that Revdex.com, Here is a sample of my editing, below show my first download with items, half of those files are codes for shooting RAW files total of photos were taken and were delivered showing that the images were edited.The next samples will show screen shots of editingIn her statement she says that only one photo of each bridal party member walking down the isle and they’re all blurry, that is not the casebelow are a few images of the bride visiting friends at tablesIn her complaint she said I didn’t take any of these The last screen shots were taken after their weddingI contacted the [redacted] and their florist and arranged a time for me to shoot the table shots that were not taken the day offI went out of my way twice to make things rightPrior to taking the table shots, center pieces, etcI went to the [redacted] and photographed the signature drinks that I did not capture the day of the wedding All of these images and more were forwarded to [redacted] and [redacted] I also sent them photos that were edited out of [redacted] looking at the bride as she walked down the isle On September I received a email with her album selectionsOn September 27th I acknowledged that I received her photo list and would begin the album design and process [redacted] states that at this point, she doesn’t want to deal with me anymore and that I can’t give her the photos I never took and that I refuse to edit the ones I tookWell I really tried to do the right thing so I contacted the florist and she helped me with the flowers/centerpieces and the venue helped me out to make the drinks to photograph and set up a table the same way it was on the day of the weddingShe now has photos of food displays, photos that I edited out of her husband seeing her walking down the isle and floral center pieces, etc It was her choice to pay me in full when we had a phone conversation prior to the weddingMy contract states that there are payments due, half of their balance before the wedding and the last when the flash drive is delivered not on delivery of albumI can also send you my contract agreement if needed If [redacted] would like any compensation I would be happy to refund her the cost for her album, that amount is around $At this point I really don’t believe that she will be happy no matter how wonderful her album looks, she will find some excuse or complaint, I am sure of itWe provide every bride with a PDF of what the album design looks like and offer changes to be made before the book goes into productionThis way every bride knows what they are receiving before delivery of their bookIf she accepts the $refund in exchange for a wedding book I would agree to that.I will be emailing [redacted] today and let her know that her album is on hold till this case is closed Thank you for your time and understanding, if you need any other documentation please reach out to meLastly here is a review from a recent bride
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Unfortunately for Michael, the length of how long he's been a photographer or who referred me to him means nothing to me when he only did half of his jobHe can claim he "edited" my photos but attached are just some of the many photos that show my raw images were not even touched! Im assuming maybe because he was at the horse races everyday uploading those photos instead of editing mineI have also uploaded photos from the reception that show how at least half of my photos were blurry If my photos were edited, why do I have so many(not even all are uploaded) where eyes are closed? Thats not an overlook, its once again another error made on [redacted] part that he is not willing to admitIt will just lead to another excuse as everything else did My problem here is that [redacted] was completely unprofessional with a nasty attitude, even the day of my weddingMany of my photos were blurry, blurry, blurry, not a single photo was cropped or "edited", I received no photos of my center pieces and the attempt to recreate them was hideous, I received no photos of my guests and no photos of my wedding rings.I received not a single photo of walking down the isle with my father that wasn't blurryClaiming photographers don't crop photos also throws me off especially since 3/of my photos need to be croppedHis helper was in my individual photos but cropping is my responsibility? Im a little confused as to what I paid him forThen I had to argue with [redacted] about not receiving photos of my husbands reaction to me walking down the isle, was told he couldn't take photos of a reaction when their never was one, then miraculously I received photos of my husbandThe entire process of dealing with such an unprofessional photographer is beyond ridiculousThen I see he managed to add an attachment of my provocative photos onto this complaint, which once again shows how unprofessional he isReading our emails of how he comes at me implying I am complaining because I couldn't afford my wedding and need money back once again shows what kind of person we are dealing withI would also like to upload more photos for the Revdex.com to see, but it will only let me upload a few I am requesting at least half of my money back (being he only did half of his job) and my album to be completed Regards, [redacted]
I am a full time photographer specializing in wedding’s for the last 35+ years, I am a preferred vendor at every venue in my area and have received several reviews from past brides on a website called Wedding WireI am hopeful that through the email exchange you will see with [redacted] , [redacted] and myself that my response was nothing less than professional, politeI tried to the best of my ability to correct their concerns, complaints and questionsI have taken several screen shot images and copied PDF’s to help you understand the process and what couples are paying for Here is the price sheet indicating on line that all photos will be edited and color corrected, it does not mention cropping or enhanced with vignettes and things of that natureEditing is deleting photos showing peoples eyes closed, bad expressions, flash misfiring, someone walking in front of me things like that Revdex.com, Here is a sample of my editing, below show my first download with items, half of those files are codes for shooting RAW files total of photos were taken and were delivered showing that the images were edited.The next samples will show screen shots of editingIn her statement she says that only one photo of each bridal party member walking down the isle and they’re all blurry, that is not the casebelow are a few images of the bride visiting friends at tablesIn her complaint she said I didn’t take any of these The last screen shots were taken after their weddingI contacted the [redacted] and their florist and arranged a time for me to shoot the table shots that were not taken the day offI went out of my way twice to make things rightPrior to taking the table shots, center pieces, etcI went to the [redacted] and photographed the signature drinks that I did not capture the day of the wedding All of these images and more were forwarded to [redacted] and [redacted] I also sent them photos that were edited out of [redacted] looking at the bride as she walked down the isle On September I received a email with her album selectionsOn September 27th I acknowledged that I received her photo list and would begin the album design and process [redacted] states that at this point, she doesn’t want to deal with me anymore and that I can’t give her the photos I never took and that I refuse to edit the ones I tookWell I really tried to do the right thing so I contacted the florist and she helped me with the flowers/centerpieces and the venue helped me out to make the drinks to photograph and set up a table the same way it was on the day of the weddingShe now has photos of food displays, photos that I edited out of her husband seeing her walking down the isle and floral center pieces, etc It was her choice to pay me in full when we had a phone conversation prior to the weddingMy contract states that there are payments due, half of their balance before the wedding and the last when the flash drive is delivered not on delivery of albumI can also send you my contract agreement if needed If [redacted] would like any compensation I would be happy to refund her the cost for her album, that amount is around $At this point I really don’t believe that she will be happy no matter how wonderful her album looks, she will find some excuse or complaint, I am sure of itWe provide every bride with a PDF of what the album design looks like and offer changes to be made before the book goes into productionThis way every bride knows what they are receiving before delivery of their bookIf she accepts the $refund in exchange for a wedding book I would agree to that.I will be emailing [redacted] today and let her know that her album is on hold till this case is closed Thank you for your time and understanding, if you need any other documentation please reach out to meLastly here is a review from a recent bride
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Unfortunately for Michael, the length of how long he's been a photographer or who referred me to him means nothing to me when he only did half of his jobHe can claim he "edited" my photos but attached are just some of the many photos that show my raw images were not even touched! Im assuming maybe because he was at the horse races everyday uploading those photos instead of editing mineI have also uploaded photos from the reception that show how at least half of my photos were blurry If my photos were edited, why do I have so many(not even all are uploaded) where eyes are closed? Thats not an overlook, its once again another error made on [redacted] part that he is not willing to admitIt will just lead to another excuse as everything else did My problem here is that [redacted] was completely unprofessional with a nasty attitude, even the day of my weddingMany of my photos were blurry, blurry, blurry, not a single photo was cropped or "edited", I received no photos of my center pieces and the attempt to recreate them was hideous, I received no photos of my guests and no photos of my wedding rings.I received not a single photo of walking down the isle with my father that wasn't blurryClaiming photographers don't crop photos also throws me off especially since 3/of my photos need to be croppedHis helper was in my individual photos but cropping is my responsibility? Im a little confused as to what I paid him forThen I had to argue with [redacted] about not receiving photos of my husbands reaction to me walking down the isle, was told he couldn't take photos of a reaction when their never was one, then miraculously I received photos of my husbandThe entire process of dealing with such an unprofessional photographer is beyond ridiculousThen I see he managed to add an attachment of my provocative photos onto this complaint, which once again shows how unprofessional he isReading our emails of how he comes at me implying I am complaining because I couldn't afford my wedding and need money back once again shows what kind of person we are dealing withI would also like to upload more photos for the Revdex.com to see, but it will only let me upload a few I am requesting at least half of my money back (being he only did half of his job) and my album to be completed Regards, [redacted]