Metromile, Inc.

Initial Business Response /* (1000, 5, 2015/12/03) */
Contact Name and Title: *** ***, VP Custome
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@metromile.com
We have reviewed the customer's complaint, and appreciate the opportunity to respondWe have done our best to address each of
their concerns below
The customer began her policy on September 9, with a payment $for her first month's base rateFrom there, her monthly bill was generated on the 10th of each month, and due on the 12thEach month, the bill included the monthly base rate for the upcoming month, and the mileage charges accrued for that billing cycle
The bill in question was generated on November 10th, and due on November 12thThe customer called on November to cancel her policy, effective at 12:01am on November Since the bill had already been generated when the customer called in to cancel her policy, she was charged her regular bill on November This billing included the mileage charges from October through November 8, and the monthly base rate for November through December
On November 12, we discussed the final bill in depth via phone and set expectations for a refund in a few days timeOn November 16, we refunded the customer $for the base rate charged for November through December We are unsure about the calculations the customer completed to reach a final bill amount of $The final amount due for October until the policy was cancelled on November was $Aside from the full bill charged on November 12, and the refund on November 16, no additional charges or refunds were processed
We're deeply sorry for the inconvenience, as a charge and then a refund is not ideal, however our system does require a few days to generate a new bill and process charges/refundsAs of November 16th, the customer has been refunded all unused premium
We strive to provide the highest level of customer service and delight all of our customersWe are disappointed that this didn't happen here, and are grateful for the feedback
Initial Consumer Rebuttal /* (3000, 7, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no possible way that I traveled miles in days! Half the time I'm home or travel to a store within a mile radius! I am very disappointed in Metronome and would not recommend anyone to have them as an insurance company! I'm on SSD and would have never gotten them had I known ahead of time what they were going to do! I want my money backI don't want any phone calls.....I only get a certain amount a month.....if I could go back to work....I would! Please refund the money owed to me!!! Thank you
Final Business Response /* (4000, 9, 2015/12/21) */
On December 1, a Customer Service representative spoke with the customer regarding her complaintOur representative, thoroughly explained the bill and went over the mileage chargesUpon investigation of individual trips, and information provided by the customer, it became clear that the customer had underestimated her mileage for the month in questionAt this point, the customer no longer disputed that she had driven the miles recorded on her last billHowever, at this point she did claim that she had been quoted incorrectly by a different representative on her mileage via emailWe were unable to find any such email, and requested that the customer forward us the email in question so that we could investigate furtherThe customer did not provide the requested email, and since then our attempts to resolve this matter have been met with no response
Final Consumer Response /* (4200, 12, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
But since then I heard back from the Executive of Metronome and we have since then came to an agreement of resolutionThank you so much for helping me resolve this matter! Merry Christmas!

Initial Business Response /* (1000, 5, 2015/07/24) */
Thank you for the opportunity to respond to this complaintWe have read the customer's complaint thoroughly and will respond to each point raised
When the customer signed up on July 15th she did not disclose a Minor Moving Conviction dated
10/22/We discovered this conviction on July 17th, during our final underwriting review, and modified her insurance premium accordinglyWe notified the customer immediately of the change and included the reason
We do not and cannot provide "free insurance"For California insurance customers we do not charge for mileage for the first days the policy is in forcePerhaps this is what the customer is referring to
The customer emailed us at 7:PM July 20th, which is after our business hoursThe email was assigned to a Metromile Customer Service representative for follow up at 10:AM on July 21stBefore we could respond to the customer she called in at 10:AM to cancel her policy
The policy became effective on July 15th at 6:PMSince the policy was already in force we could not cancel it back to it's inception dateWe did cancel the policy effective July 22nd at 12:AMOn July 22nd we refunded the customer her unused premium in the amount of $We do not charge cancellation fees as many companies doWe only charged the customer for the days of base premium used from policy inception date to cancellation
We cannot refund the premium used by the customer while the policy was in force
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is cheating businessAs mentioned, I brought the car auto insurance was because the agreed premium, if you change premium then our agreement should not be an agreement anymore, every auto insurance company like FARMERS, STATE FARM, AAA, they all quoted me with my records given and had never increased premium within two days after we agreed on the quote premium to buy the policy, furthermore, all other auto policy allows days to change the auto policy to other carrier, I decided to stay with my original carrier, California auto insurance law is not allowed two auto policies exists the same time, thus, you should 100% fully refund my money and cancel backdated on July 15th, because I never agreed the increased premium
California insurance Dept also allow and agreed backed date within days if I already have auto insurance with other carrierI do not appreciate your cheating business, if you do not back dated and refund me 100% money, I will dispute from my credit card company, and report your cheating business practice to California Insurance Dept
Final Business Response /* (4000, 9, 2015/08/12) */
We contacted the customer and resolved the matter to her satisfaction
Final Consumer Response /* (2000, 11, 2015/08/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/09) */
Contact Name and Title: *** ***, VP Custome
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@metromile.com
We contacted the customer and resolved the matter to their satisfaction

Initial Business Response /* (1000, 5, 2015/04/20) */
Thank you for your inquiryWe appreciate the opportunity to address Ms***'s concerns
We're sorry her insurance carrier was unable to reach us to discuss her claimWe've contacted Ms*** to ensure she has the direct
contact information for her claim representative, *** ***, and we're happy to discuss the claim with her insurance carrier if they have any questionsOur claims team can also be reached hours/day, days/week at (XXX) XXX-XXXX
We're unable to offer payment for the damage or arrange repairs to Ms***'s vehicle because our investigation revealed she was at fault for the accidentOur liability investigation included statements from both drivers along with damage photos of both vehicles from the accident scene
We confirmed Ms*** received the liability explanation letter we sent on April 13, and Mr*** has contacted her to discuss the liability decision in further detailWe've also secured the claim information for Ms***'s carrier, The Hartford, and will forward a copy of the liability explanation letter
If you have any questions, please feel free to contact me directly at (XXX) XXX-XXXX
Respectfully,
*** ***
Director of Claims
Metromile, Inc

Dear Ms***,
Thank you for giving us the opportunity to review *** *** experience with MetromileWe have reviewed her account history and have found no instance where she has been double chargedOur billing is broken down into two partsEach month *** *** is charged a base rate
of $(based on a day cycle) and a per mile charge of cents per mile*** *** bill cycle date is the 5th of each monthAny miles driven from the 5th of the previous month through the 4th of the current month will be added to the base rateI have attached *** *** most recent billing statement as an example to this response*** *** will then be sent a notification on the 6th alerting her of the charges and the subsequent automatic withdrawalOn the 8th we’ll attempt to withdraw the funds from the card on fileFor our California policies, if a payment fails we’ll attempt to repull the amount due, as permitted by card rules, from the card on file for up to days before the policy is cancelled for nonpaymentWe encourage *** *** to review her billing statements via the online dashboard at Metromile***From here she can review the mileage charges broken down by day as well as the base rateWe’ve reached out to *** *** to discuss her most recent bills but have not been able to connect with herIf *** *** would like to contact our customer support we’d be more than happy to walk her through locating and understanding her billOur customer experience team is available by email or phone Monday - Friday 6AM - 6PM PDT
Sincerely,
*** * ***
Quality and Compliance Manager***

After a week of paying our premium, a device that customer service emails and phone calls could not answer anything aboutIt is against our beliefs to be tracked by a device that doesn't even explain or disclose it's abilities or long term effects on tracking your driving behaviors
We think this business is basically opened to track driving behaviors, because we offered to take monthly, weekly pictures of our mileage or plug the device in anytime to show them our mileage and they refused with no answer as to why not
Then we lost everything but a $refund when they knew within days of recieving the device that we were refusing to put it into our vehicles, but didn't tell us we HAD NO INSURANCE COVERAGE because of that, until more weeks in order to keep our downpayment
How do you all know that company isn't going to close soon and sell all it's data on us to huge insurance corporations? No one knows what those devices do

Initial Business Response /* (1000, 5, 2015/07/24) */
Thank you for the opportunity to respond to this complaintWe have read the customer's complaint thoroughly and will respond to each point raised
When the customer signed up on July 15th she did not disclose a Minor Moving Conviction
dated 10/22/We discovered this conviction on July 17th, during our final underwriting review, and modified her insurance premium accordinglyWe notified the customer immediately of the change and included the reason
We do not and cannot provide "free insurance"For California insurance customers we do not charge for mileage for the first days the policy is in forcePerhaps this is what the customer is referring to
The customer emailed us at 7:PM July 20th, which is after our business hoursThe email was assigned to a Metromile Customer Service representative for follow up at 10:AM on July 21stBefore we could respond to the customer she called in at 10:AM to cancel her policy
The policy became effective on July 15th at 6:PMSince the policy was already in force we could not cancel it back to it's inception dateWe did cancel the policy effective July 22nd at 12:AMOn July 22nd we refunded the customer her unused premium in the amount of $We do not charge cancellation fees as many companies doWe only charged the customer for the days of base premium used from policy inception date to cancellation
We cannot refund the premium used by the customer while the policy was in force
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is cheating businessAs mentioned, I brought the car auto insurance was because the agreed premium, if you change premium then our agreement should not be an agreement anymore, every auto insurance company like FARMERS, STATE FARM, AAA, they all quoted me with my records given and had never increased premium within two days after we agreed on the quote premium to buy the policy, furthermore, all other auto policy allows days to change the auto policy to other carrier, I decided to stay with my original carrier, California auto insurance law is not allowed two auto policies exists the same time, thus, you should 100% fully refund my money and cancel backdated on July 15th, because I never agreed the increased premium
California insurance Dept also allow and agreed backed date within days if I already have auto insurance with other carrierI do not appreciate your cheating business, if you do not back dated and refund me 100% money, I will dispute from my credit card company, and report your cheating business practice to California Insurance Dept
Final Business Response /* (4000, 9, 2015/08/12) */
We contacted the customer and resolved the matter to her satisfaction
Final Consumer Response /* (2000, 11, 2015/08/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear *** ***,
Thank you for allowing Metromile the opportunity to respond to *** ** ** *** ***’s ongoing Revdex.com complaint
Metromile will re-open this claim to make sure *** ** ** *** *** receives a copy of the initial estimate that was prepared April 27, and also to investigate whether the amount paid to repair his *** *** was sufficient
Due to a technical glitch Metromile did need to reissue payment to *** ** ** *** ***’s shop, *** *** *** and Car Care CenterThis was done June 19, when Metromile learned of the problem with our system Metromile regrets any inconvenience caused to him or his shop
Sincerely,
*** ***
*** *** *** * *** *** *** * *** *** *** *** *** ** *** ***
Tell us why here

Company is claiming I used touch up paint on my car to deny an insurance claimI don't even know where to buy such paintThis company seems to try to scam people

Initial Business Response /* (1000, 5, 2015/12/03) */
Contact Name and Title: *** ***, VP Custome
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@metromile.com
We have reviewed the customer's complaint, and appreciate the opportunity to respondWe have done our best to address each
of their concerns below
The customer began her policy on September 9, with a payment $for her first month's base rateFrom there, her monthly bill was generated on the 10th of each month, and due on the 12thEach month, the bill included the monthly base rate for the upcoming month, and the mileage charges accrued for that billing cycle
The bill in question was generated on November 10th, and due on November 12thThe customer called on November to cancel her policy, effective at 12:01am on November Since the bill had already been generated when the customer called in to cancel her policy, she was charged her regular bill on November This billing included the mileage charges from October through November 8, and the monthly base rate for November through December
On November 12, we discussed the final bill in depth via phone and set expectations for a refund in a few days timeOn November 16, we refunded the customer $for the base rate charged for November through December We are unsure about the calculations the customer completed to reach a final bill amount of $The final amount due for October until the policy was cancelled on November was $Aside from the full bill charged on November 12, and the refund on November 16, no additional charges or refunds were processed
We're deeply sorry for the inconvenience, as a charge and then a refund is not ideal, however our system does require a few days to generate a new bill and process charges/refundsAs of November 16th, the customer has been refunded all unused premium
We strive to provide the highest level of customer service and delight all of our customersWe are disappointed that this didn't happen here, and are grateful for the feedback
Initial Consumer Rebuttal /* (3000, 7, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no possible way that I traveled miles in days! Half the time I'm home or travel to a store within a mile radius! I am very disappointed in Metronome and would not recommend anyone to have them as an insurance company! I'm on SSD and would have never gotten them had I known ahead of time what they were going to do! I want my money backI don't want any phone calls.....I only get a certain amount a month.....if I could go back to work....I would! Please refund the money owed to me!!! Thank you
Final Business Response /* (4000, 9, 2015/12/21) */
On December 1, a Customer Service representative spoke with the customer regarding her complaintOur representative, thoroughly explained the bill and went over the mileage chargesUpon investigation of individual trips, and information provided by the customer, it became clear that the customer had underestimated her mileage for the month in questionAt this point, the customer no longer disputed that she had driven the miles recorded on her last billHowever, at this point she did claim that she had been quoted incorrectly by a different representative on her mileage via emailWe were unable to find any such email, and requested that the customer forward us the email in question so that we could investigate furtherThe customer did not provide the requested email, and since then our attempts to resolve this matter have been met with no response
Final Consumer Response /* (4200, 12, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
But since then I heard back from the Executive of Metronome and we have since then came to an agreement of resolutionThank you so much for helping me resolve this matter! Merry Christmas!

Initial Business Response /* (1000, 5, 2015/12/03) */
Contact Name and Title: *** ***, VP Custome
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@metromile.com
We would like to thank the customer for giving us an opportunity to address their complaintWe have carefully reviewed their
concerns, and have addressed each of them below
On November 13, the Named Insured's wife requested that we remove the van in question from the policyOn the same day we also received an email from the Named Insured requesting to remove the vehicle from the policyWe strive to provide excellent customer service, and accommodation for our customers whenever possibleHowever, customer security and privacy is paramountTherefore, we require that all policy changes be made over the phone so we can verify the person making the request has the proper authority for the changeSimilarly, anyone other than the Named Insured must receive verbal authorization from the Named Insured before they can make changes to the policyIt is not our intention to inconvenience our customers by this policy, rather to always err on the side of caution when it comes to the security of our customers
On November 16, we were able to remove the vehicle from the policy, after receiving authorization from the named insured by phoneOn that day, we also informed the customer that we would refund the mileage charges accrued after the vehicle was sold on October 22, and the amount of $has already been credited on the customer's most recent billWe are not able to refund the days of premium at $per day, for a total of $We can understand and do apologize for the customer's frustration, however coverage was provided for these days
Our aim is to satisfy the customer in every interaction, and we are very sorry that this did not happen here
Initial Consumer Rebuttal /* (3000, 7, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Let me preface by saying this is purely a matter of principleI am not permitted in the state of California to obtain insurance on a vehicle that I do not own or operate on a regular basisWithout owner-privileged information, I cannot open a policy on just any carOn the flip side of that coin, if I do not own the car, and do not have relations to the operator of the car, and the operator of the car wrecks said vehicle, my insurance company, as stated by MetroMile customer "care" representatives, WILL NOT PAY FOR ANY DAMAGESWhy then is it that MetroMile is so determined to keep $of my hard earned money for a service that they have stated that THEY WILL NOT PROVIDEIn my book that is fraud, and theft
Not to mention: The first attempt to remove the vehicle from the policy was made by my wife more than a week prior to the call made by Named Insured, NOT Named Insured's wife, on November Your records are incomplete and incorrect
We sold the car at the end of OctoberThe following week, my wife attempted to remove the car from insurance and was denied72+ hours of my week is dedicated to my job, which keeps me very busy throughout the dayYour ridiculous customer service hours of 6am to 6pm Monday through Friday make it very impractical for me to do anything to address this issue on my endYou won't work via emailYou won't open your customer service hours to nights and weekendsAnd you allow customers to sign up and pay you money without making express disclosures of your company's questionable policies, and absurd service hours
I've been through some very crooked dealings with insurance companies before, but this I have to say, has taken the cakeI will absolutely never recommend your company to anyone I know or meetI'm actually considering including an anti-MetroMile blurb in my salutation in greeting patrons of my place of businessNot to mention I will strongly advise anyone that reads my social media pages, and anyone I meet in person that they are to avoid MetroMile like the plagueAt this point, I want my $returned to me based on principle, however, the time for redemption in this issue has passedI would have had good things to say about the company based on a favorable response costing your outfit less than $20, as it is, your insensitivity and greed have cost you far more than that
Final Business Response /* (4000, 9, 2015/12/23) */
We contacted the customer and resolved the matter to their satisfaction
Complaint Response Date bumped because: Holiday

Complaint: [redacted]I am rejecting this response because: 
First they asked me to find a shop of my choice but for their convenience (to avoid any commitments).
There was never an "initial estimate", they send an "estimator/appraisal" to the shop to take pictures of the vehicle the person left without saying anything. 
I receive a call from [redacted] (adjuster MetroMile) Sunday 30th stating that he had mailed a check for the amount on $600 to the shop because they wouldn't work on the car without and initial payment (since there was not contract between them). 4 days later the shop reachout to me, my car is done and they aren't able to contact the adjuster, I tried several times everyday to contact him and no success, I called customer service nobody was able to help me, "[redacted] is out on a Family Emergency" I explained their representative the situation, asked to speak to a manager and no one was available. "I had to wait to [redacted]  to come back to office". I kept calling until May 24th [redacted] finally came back from "family emergency" conveniently the same day that I was to return the rental. I told [redacted] I was not returning the car until MetroMile pay the shop he then threat me they where going to charge me for the extra day.  The next day he calls me back apologizing for the misunderstanding, they extended my car rental for a week and they where mailing out the check to shop the next day. (the only reason they extended the rental was because I never gave a credit card to the rental so they couldn't bill me, and they had arrange that car for me, they had no other choice. I went and returned the vehicle that friday paid my $240 deductible. Jeannette (at the shop) had called me that she spoke to someone from MetroMile and they had mailed  the check with the difference so I could pick up the vehicle. When I picked the vehicle they receive the signal from the tracking device in my car and they canceled their check and never received their check. My car still needs bumper fix, they only fixed the mechanical part. 
I have recorded every call made to/from MetroMile, ( I Have proof for everything I stated it) their business is shady, customer service is very rude and unprofessional, they have umbrella coverage and make you sign a policy where they aren't liable in any classified lawsuit. This company is not here serve their customers but to steal their hard work money. I cant promote this type of business in a good faith. Sincerely,[redacted]

Dear [redacted],
This claim was reported by [redacted] on Monday, April 24, 2017.  We spoke with him that day and discussed the need to have his vehicle towed to the repair shop of his choice.  We also arranged for a rental vehicle per the terms of his Metromile policy....

We informed him an adjuster would be assigned his claim and the adjuster would be in contact with him by the end of the following business day.  An adjuster was assigned and an initial estimate was completed April 27, 2017.
On Friday, April 28, the adjuster left a voicemail message outlining the need to review the facts of loss regarding the incident and discuss his rental-car options.  [redacted] returned our call and informed the adjuster he was only available to discuss matters after 5pm the following day. That same day, the adjuster contacted the shop estimator and advised her Metromile would be sending a check for estimated repairs. We also advised the shop estimator should any additional damage be discovered we would need them to submit a supplement estimate and photos of the damage for Metromile’s review and approval before any additional payments would be made.  
On Sunday, April 30, we were able to contact [redacted] and obtain a more detailed description of how the loss occurred.  We discussed with him the supplement process should other damage not already estimated be found. We also advised him of his policy coverage with regard to the rental vehicle.
We contacted the body shop on Wednesday, May 3, and reminded them of the need for a supplement estimate before any additional repairs could be approved. We have no records of any attempt by the shop to communicate with us.  [redacted] contacted Metromile on Monday, May 22, expressing concerns about payment to the shop and supplemental damages found.  Our adjuster  conferenced [redacted] and the shop so that all parties were equally informed and advised the shop estimator again of the need to submit a supplement estimate and photos.  We directed the repair shop estimator to the appropriate portal for submission.  The repair shop completed repairs not pre-authorized and did not submit any supplement damage photos.
We acknowledge the shop estimator did not understand our instructions.  We also acknowledge this is not the fault of [redacted].  We therefore went ahead and paid for supplemental repairs to the vehicle for which we never received an estimate or damage photos.  We also extended [redacted]’s rental beyond the terms of his policy.   We hope this is a satisfactory conclusion to his claim.  
Sincerely,
[redacted]
[redacted]

Dear Ms. [redacted],This letter is in response to Mr. [redacted] complaint regarding his auto insurance claim with Metromile. Metromile did not provide coverage for claimed vandalism damage to Mr. [redacted] 2014 Mercedes CLA250 because the information he provided during the claim investigation was...

inconsistent with facts gathered during the investigation. Mr. [redacted] denied prior insurance claims on his vehicle and Metromile’s investigation revealed five prior claims to three other insurance carriers for damages similar to those presented in his claim.  Additionally, Mr. [redacted] provided no proof the damages from his prior claims were repaired.Because of this Metromile has concluded the vehicle’s damage pre-dated the insurance policy. The decision was communicated to Mr. [redacted] by letter on September 20, 2017 and our decision remains unchanged.Sincerely, [redacted]
Senior Claims Manager | Metromile, Inc.[redacted]

They keep calling and emailing me. I saw an ad on facebook and just visited my website and started a quote. my insurance was only few dollars higher and I also read some negative reviews about them on facebook and decided not to take the quote. I have been emailed almost 10 times and called 4 times after telling them I am not interested.!!

Initial Business Response /* (1000, 5, 2016/01/21) */
We have contacted the customer and resolved this matter to their satisfaction. Thank you

Thats right, this insurance is cheap, So you might be happy when you first joined, I have had this insurance for two years. HORRIBLE experience started two month ago. Comprehensive claim happened two month ago. [redacted] was the person who was holding my case but before I receive the check, she no longer working there anymore WHAT!!?? It has been now two months after the incident that I have not received the check yet. They sent the check to the wrong address which [redacted] said the check was going to me but the check was mailed out to the wrong body shop HOW COME!!? Please tell me what I can do to get the check, the check doesn't belong to me. It belongs to the body shop. DON'T GO CHEAP IT'S HORRIBLE

I have been a Metromile customer since Jun 18, 2016, buying into the "pay-per-mile" offering to save a few bucks. I have been satisfied for the most part, until my wife got into a car accident last Monday on Dec 5, 2016. Her car (with our two daughters in it) was hit by a white truck and the driver fled the scene right away. It was dark and my wife was not able to take down the license plate number in time. We filed a police report at the Belmont Police Station the day off and was able to get a contact for a witness for the accident.
We filed the claim on the night of Dec 5, 2016. We have not heard anything from Metromile since. Total radio silence. We had to call up the adjuster and asked for a status update 4 days later to find that he had not been able to secure a statement from the witness yet, and we were told that if he could not get a statement from the witness, he had to get a structural engineer involved to verify it was indeed a hit and run, and that would take an extra week. Fast forward a few more days to 9 days later. More radio silence. I called up the adjuster again today and was told that he was able to get a statement from the witness we provided that corroborated the hit and run and everything was set to go. 20 minutes later, I received a call from the same adjuster that told me he had to send my case to a structural engineer anyway to verify the claim, and that the police report and the corroborated statement from the witness would mean nothing. We were unsure if our claim would be validated.
Having gone through an accident (a hit and run at that), and having been ignored by our insurance company has been an extremely unpleasant experience. It was definitely not worth the few bucks that we saved through paying per mile. I'm not sure why Metromile kept delaying our claim. It could have easily been sent for a structural analysis from day one but the adjuster just kept us in the dark and claimed to need the statement from the witness. Once he got the statement, he kicked the case to the structural engineer.
I wish I would have paid a few more dollars and stayed with a more traditional insurance company. I definitely do not feel insured at all.

metromile dows not backdate policies. I needed info submited to dmv by 9 27 but ny insurance didnt start until 9.28. after several calla to dmv they aaid they ahould vackdate policy but when I calles and spoke to supervisors emailed and submitted question on the metromile customer forum on website I was told the same thing. I even called integon the people that overwrite the policy but they said they couldmt find my acct so now my license will be suspended as if I never had insurance. & I would have to pay $500 uninsured motorist fee and apply for sr22 on a car that is currently insured. I am planning on cancelling .please help

I have had Metropole for about a year now. I was assured that the device does NOT record driving habits regarding safe driving. It is solely used to track mileage, assist in locating where car is located, and trip records. It does NOT record speed, brake or accelerator use etc. I have had no billing issues, great response to questions, and have far better commercial coverage for substantially less than I was paying for insurance elsewhere. The rate depends on miles driven, and I drive less than average.