They keep calling and emailing meI saw an ad on facebook and just visited my website and started a quotemy insurance was only few dollars higher and I also read some negative reviews about them on facebook and decided not to take the quoteI have been emailed almost times and called times after telling them I am not interested.!!
Dear Ms [redacted] ,This letter is in response to Mr [redacted] complaint regarding his auto insurance claim with MetromileMetromile did not provide coverage for claimed vandalism damage to Mr [redacted] Mercedes CLAbecause the information he provided during the claim investigation was inconsistent with facts gathered during the investigationMr [redacted] denied prior insurance claims on his vehicle and Metromile’s investigation revealed five prior claims to three other insurance carriers for damages similar to those presented in his claim Additionally, Mr [redacted] provided no proof the damages from his prior claims were repaired.Because of this Metromile has concluded the vehicle’s damage pre-dated the insurance policyThe decision was communicated to Mr [redacted] by letter on September 20, and our decision remains unchanged.Sincerely, [redacted] Senior Claims Manager | Metromile, Inc[redacted]
metromile dows not backdate policiesi needed info submited to dmv by but ny insurance didnt start until after several calla to dmv they aaid they ahould vackdate policy but when I calles and spoke to supervisors emailed and submitted question on the metromile customer forum on website I was told the same thingi even called integon the people that overwrite the policy but they said they couldmt find my acct so now my license will be suspended as if I never had insurance& I would have to pay $uninsured motorist fee and apply for sron a car that is currently insuredi am planning on cancelling .please help
Initial Business Response / [redacted] (1000, 5, 2015/12/03) */ Contact Name and Title: [redacted] , VP Custome Contact Phone: XXX-XXX-XXXX Contact Email: ***@metromile.com We would like to thank the customer for giving us an opportunity to address their complaintWe have carefully reviewed their concerns, and have addressed each of them below On November 13, the Named Insured's wife requested that we remove the van in question from the policyOn the same day we also received an email from the Named Insured requesting to remove the vehicle from the policyWe strive to provide excellent customer service, and accommodation for our customers whenever possibleHowever, customer security and privacy is paramountTherefore, we require that all policy changes be made over the phone so we can verify the person making the request has the proper authority for the changeSimilarly, anyone other than the Named Insured must receive verbal authorization from the Named Insured before they can make changes to the policyIt is not our intention to inconvenience our customers by this policy, rather to always err on the side of caution when it comes to the security of our customers On November 16, we were able to remove the vehicle from the policy, after receiving authorization from the named insured by phoneOn that day, we also informed the customer that we would refund the mileage charges accrued after the vehicle was sold on October 22, and the amount of $has already been credited on the customer's most recent billWe are not able to refund the days of premium at $per day, for a total of $We can understand and do apologize for the customer's frustration, however coverage was provided for these days Our aim is to satisfy the customer in every interaction, and we are very sorry that this did not happen here Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Let me preface by saying this is purely a matter of principleI am not permitted in the state of California to obtain insurance on a vehicle that I do not own or operate on a regular basisWithout owner-privileged information, I cannot open a policy on just any carOn the flip side of that coin, if I do not own the car, and do not have relations to the operator of the car, and the operator of the car wrecks said vehicle, my insurance company, as stated by MetroMile customer "care" representatives, WILL NOT PAY FOR ANY DAMAGESWhy then is it that MetroMile is so determined to keep $of my hard earned money for a service that they have stated that THEY WILL NOT PROVIDEIn my book that is fraud, and theft Not to mention: The first attempt to remove the vehicle from the policy was made by my wife more than a week prior to the call made by Named Insured, NOT Named Insured's wife, on November Your records are incomplete and incorrect We sold the car at the end of OctoberThe following week, my wife attempted to remove the car from insurance and was denied72+ hours of my week is dedicated to my job, which keeps me very busy throughout the dayYour ridiculous customer service hours of 6am to 6pm Monday through Friday make it very impractical for me to do anything to address this issue on my endYou won't work via emailYou won't open your customer service hours to nights and weekendsAnd you allow customers to sign up and pay you money without making express disclosures of your company's questionable policies, and absurd service hours I've been through some very crooked dealings with insurance companies before, but this I have to say, has taken the cakeI will absolutely never recommend your company to anyone I know or meetI'm actually considering including an anti-MetroMile blurb in my salutation in greeting patrons of my place of businessNot to mention I will strongly advise anyone that reads my social media pages, and anyone I meet in person that they are to avoid MetroMile like the plagueAt this point, I want my $returned to me based on principle, however, the time for redemption in this issue has passedI would have had good things to say about the company based on a favorable response costing your outfit less than $20, as it is, your insensitivity and greed have cost you far more than that Final Business Response / [redacted] (4000, 9, 2015/12/23) */ We contacted the customer and resolved the matter to their satisfaction Complaint Response Date bumped because: Holiday
As of today it has been SIX WEEKS that Metromile has not updated my insurance with the DMVThey say its stuck with underwritingThis process should take no longer than 48hours, at the mostI have called and emailed Metromile numerous times, asking for updates and escalationThey have no updates and will not transfer me to the manager or the underwriting departmentTheir customer service is not taking action to resolve this issueI am in the process of finding another auto insurance so that my registration can be valid with the DMV in the event I get pulled over, otherwise I would be faced with a fticketNot to mention that there is a fine from DMV that the deadline for not having verified insurance is fast approachingDealing with Metromile has been a time-sucking, frustrating experience, that is STILL not resolved
This company targets low-income people because it's much easier to [redacted] them overDon't be fooledDespite its hip ads, this company doesn't care about youThey just want your money same as everyone else and will hit you with outrageous fees and overcharges that compensate for whatever money you're saving by going with cheaper insuranceDon't botherThey won't help you if you're TOO poor, get it?
Thats right, this insurance is cheap, So you might be happy when you first joined, I have had this insurance for two yearsHORRIBLE experience started two month agoComprehensive claim happened two month ago [redacted] was the person who was holding my case but before I receive the check, she no longer working there anymore WHAT!!?? It has been now two months after the incident that I have not received the check yetThey sent the check to the wrong address which [redacted] said the check was going to me but the check was mailed out to the wrong body shop HOW COME!!? Please tell me what I can do to get the check, the check doesn't belong to meIt belongs to the body shopDON'T GO CHEAP IT'S HORRIBLE
Complaint: [redacted] I am rejecting this response because: First they asked me to find a shop of my choice but for their convenience (to avoid any commitments) There was never an "initial estimate", they send an "estimator/appraisal" to the shop to take pictures of the vehicle the person left without saying anything I receive a call from [redacted] (adjuster MetroMile) Sunday 30th stating that he had mailed a check for the amount on $to the shop because they wouldn't work on the car without and initial payment (since there was not contract between them)days later the shop reachout to me, my car is done and they aren't able to contact the adjuster, I tried several times everyday to contact him and no success, I called customer service nobody was able to help me, " [redacted] is out on a Family Emergency" I explained their representative the situation, asked to speak to a manager and no one was available"I had to wait to [redacted] to come back to office"I kept calling until May 24th [redacted] finally came back from "family emergency" conveniently the same day that I was to return the rentalI told [redacted] I was not returning the car until MetroMile pay the shop he then threat me they where going to charge me for the extra day The next day he calls me back apologizing for the misunderstanding, they extended my car rental for a week and they where mailing out the check to shop the next day(the only reason they extended the rental was because I never gave a credit card to the rental so they couldn't bill me, and they had arrange that car for me, they had no other choiceI went and returned the vehicle that friday paid my $deductibleJeannette (at the shop) had called me that she spoke to someone from MetroMile and they had mailed the check with the difference so I could pick up the vehicleWhen I picked the vehicle they receive the signal from the tracking device in my car and they canceled their check and never received their checkMy car still needs bumper fix, they only fixed the mechanical part I have recorded every call made to/from MetroMile, ( I Have proof for everything I stated it) their business is shady, customer service is very rude and unprofessional, they have umbrella coverage and make you sign a policy where they aren't liable in any classified lawsuitThis company is not here serve their customers but to steal their hard work moneyI cant promote this type of business in a good faithSincerely, [redacted] ***
They keep calling and emailing meI saw an ad on facebook and just visited my website and started a quotemy insurance was only few dollars higher and I also read some negative reviews about them on facebook and decided not to take the quoteI have been emailed almost times and called times after telling them I am not interested.!!
Dear Ms [redacted] ,This letter is in response to Mr [redacted] complaint regarding his auto insurance claim with MetromileMetromile did not provide coverage for claimed vandalism damage to Mr [redacted] Mercedes CLAbecause the information he provided during the claim investigation was inconsistent with facts gathered during the investigationMr [redacted] denied prior insurance claims on his vehicle and Metromile’s investigation revealed five prior claims to three other insurance carriers for damages similar to those presented in his claim Additionally, Mr [redacted] provided no proof the damages from his prior claims were repaired.Because of this Metromile has concluded the vehicle’s damage pre-dated the insurance policyThe decision was communicated to Mr [redacted] by letter on September 20, and our decision remains unchanged.Sincerely, [redacted] Senior Claims Manager | Metromile, Inc[redacted]
metromile dows not backdate policiesi needed info submited to dmv by but ny insurance didnt start until after several calla to dmv they aaid they ahould vackdate policy but when I calles and spoke to supervisors emailed and submitted question on the metromile customer forum on website I was told the same thingi even called integon the people that overwrite the policy but they said they couldmt find my acct so now my license will be suspended as if I never had insurance& I would have to pay $uninsured motorist fee and apply for sron a car that is currently insuredi am planning on cancelling .please help
Initial Business Response / [redacted] (1000, 5, 2015/12/03) */ Contact Name and Title: [redacted] , VP Custome Contact Phone: XXX-XXX-XXXX Contact Email: ***@metromile.com We would like to thank the customer for giving us an opportunity to address their complaintWe have carefully reviewed their concerns, and have addressed each of them below On November 13, the Named Insured's wife requested that we remove the van in question from the policyOn the same day we also received an email from the Named Insured requesting to remove the vehicle from the policyWe strive to provide excellent customer service, and accommodation for our customers whenever possibleHowever, customer security and privacy is paramountTherefore, we require that all policy changes be made over the phone so we can verify the person making the request has the proper authority for the changeSimilarly, anyone other than the Named Insured must receive verbal authorization from the Named Insured before they can make changes to the policyIt is not our intention to inconvenience our customers by this policy, rather to always err on the side of caution when it comes to the security of our customers On November 16, we were able to remove the vehicle from the policy, after receiving authorization from the named insured by phoneOn that day, we also informed the customer that we would refund the mileage charges accrued after the vehicle was sold on October 22, and the amount of $has already been credited on the customer's most recent billWe are not able to refund the days of premium at $per day, for a total of $We can understand and do apologize for the customer's frustration, however coverage was provided for these days Our aim is to satisfy the customer in every interaction, and we are very sorry that this did not happen here Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Let me preface by saying this is purely a matter of principleI am not permitted in the state of California to obtain insurance on a vehicle that I do not own or operate on a regular basisWithout owner-privileged information, I cannot open a policy on just any carOn the flip side of that coin, if I do not own the car, and do not have relations to the operator of the car, and the operator of the car wrecks said vehicle, my insurance company, as stated by MetroMile customer "care" representatives, WILL NOT PAY FOR ANY DAMAGESWhy then is it that MetroMile is so determined to keep $of my hard earned money for a service that they have stated that THEY WILL NOT PROVIDEIn my book that is fraud, and theft Not to mention: The first attempt to remove the vehicle from the policy was made by my wife more than a week prior to the call made by Named Insured, NOT Named Insured's wife, on November Your records are incomplete and incorrect We sold the car at the end of OctoberThe following week, my wife attempted to remove the car from insurance and was denied72+ hours of my week is dedicated to my job, which keeps me very busy throughout the dayYour ridiculous customer service hours of 6am to 6pm Monday through Friday make it very impractical for me to do anything to address this issue on my endYou won't work via emailYou won't open your customer service hours to nights and weekendsAnd you allow customers to sign up and pay you money without making express disclosures of your company's questionable policies, and absurd service hours I've been through some very crooked dealings with insurance companies before, but this I have to say, has taken the cakeI will absolutely never recommend your company to anyone I know or meetI'm actually considering including an anti-MetroMile blurb in my salutation in greeting patrons of my place of businessNot to mention I will strongly advise anyone that reads my social media pages, and anyone I meet in person that they are to avoid MetroMile like the plagueAt this point, I want my $returned to me based on principle, however, the time for redemption in this issue has passedI would have had good things to say about the company based on a favorable response costing your outfit less than $20, as it is, your insensitivity and greed have cost you far more than that Final Business Response / [redacted] (4000, 9, 2015/12/23) */ We contacted the customer and resolved the matter to their satisfaction Complaint Response Date bumped because: Holiday
As of today it has been SIX WEEKS that Metromile has not updated my insurance with the DMVThey say its stuck with underwritingThis process should take no longer than 48hours, at the mostI have called and emailed Metromile numerous times, asking for updates and escalationThey have no updates and will not transfer me to the manager or the underwriting departmentTheir customer service is not taking action to resolve this issueI am in the process of finding another auto insurance so that my registration can be valid with the DMV in the event I get pulled over, otherwise I would be faced with a fticketNot to mention that there is a fine from DMV that the deadline for not having verified insurance is fast approachingDealing with Metromile has been a time-sucking, frustrating experience, that is STILL not resolved
This company targets low-income people because it's much easier to [redacted] them overDon't be fooledDespite its hip ads, this company doesn't care about youThey just want your money same as everyone else and will hit you with outrageous fees and overcharges that compensate for whatever money you're saving by going with cheaper insuranceDon't botherThey won't help you if you're TOO poor, get it?
Thats right, this insurance is cheap, So you might be happy when you first joined, I have had this insurance for two yearsHORRIBLE experience started two month agoComprehensive claim happened two month ago [redacted] was the person who was holding my case but before I receive the check, she no longer working there anymore WHAT!!?? It has been now two months after the incident that I have not received the check yetThey sent the check to the wrong address which [redacted] said the check was going to me but the check was mailed out to the wrong body shop HOW COME!!? Please tell me what I can do to get the check, the check doesn't belong to meIt belongs to the body shopDON'T GO CHEAP IT'S HORRIBLE
Complaint: [redacted] I am rejecting this response because: First they asked me to find a shop of my choice but for their convenience (to avoid any commitments) There was never an "initial estimate", they send an "estimator/appraisal" to the shop to take pictures of the vehicle the person left without saying anything I receive a call from [redacted] (adjuster MetroMile) Sunday 30th stating that he had mailed a check for the amount on $to the shop because they wouldn't work on the car without and initial payment (since there was not contract between them)days later the shop reachout to me, my car is done and they aren't able to contact the adjuster, I tried several times everyday to contact him and no success, I called customer service nobody was able to help me, " [redacted] is out on a Family Emergency" I explained their representative the situation, asked to speak to a manager and no one was available"I had to wait to [redacted] to come back to office"I kept calling until May 24th [redacted] finally came back from "family emergency" conveniently the same day that I was to return the rentalI told [redacted] I was not returning the car until MetroMile pay the shop he then threat me they where going to charge me for the extra day The next day he calls me back apologizing for the misunderstanding, they extended my car rental for a week and they where mailing out the check to shop the next day(the only reason they extended the rental was because I never gave a credit card to the rental so they couldn't bill me, and they had arrange that car for me, they had no other choiceI went and returned the vehicle that friday paid my $deductibleJeannette (at the shop) had called me that she spoke to someone from MetroMile and they had mailed the check with the difference so I could pick up the vehicleWhen I picked the vehicle they receive the signal from the tracking device in my car and they canceled their check and never received their checkMy car still needs bumper fix, they only fixed the mechanical part I have recorded every call made to/from MetroMile, ( I Have proof for everything I stated it) their business is shady, customer service is very rude and unprofessional, they have umbrella coverage and make you sign a policy where they aren't liable in any classified lawsuitThis company is not here serve their customers but to steal their hard work moneyI cant promote this type of business in a good faithSincerely, [redacted] ***