Metron

Initial Business Response / [redacted] (1000, 5, 2016/09/02) */ The customer and their spouse have since been back in the dealership and their issues are being addressed currently as the vehicle is still here Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The issues have yet to be resolvedWe anticipate a resolution within the week Final Business Response / [redacted] (4000, 9, 2016/09/13) */ Compromised with the customer and completed AC repair on the on going issueVehicle is still here as of right now and our service manager has been in contact with customer to keep them updated Final Consumer Response / [redacted] (4200, 18, 2016/10/20) */ The air conditioning is finally repairedMB Reno replaced and charged me for the replacement of the driver side door lock without providing me with an estimate in advance of the work being doneThe window washer spray mechanism was working but weak prior to bringing in, now after being in MB care it barely works at all and needs to be repairedThe front parking light was on when I arrivedMechanic inadvertently left onStrangely enough right front parking light now needs to be replaced as the warning light comes onSomething always goes wrong when I bring this truck into MB of RenoEither it isn't fixed properly or when I drive off, something goes wrong within the day or two that leads my back into the shopI honestly believe the Mechanics that work here are incompetent, incapable or bothThis was confirmed by three Service Managers