Metropolis International LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The complaint is not resolved Upon initial use it was discovered the unit was not functional to our needs, and was of very low quality We reported findings that support the unit was not usable early on and Seller was unresponsive on many occasions All communication is documented in the attached In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

***In regards to the complaint from Plastic Surgery NorthwestNone of what they said was trueTo begin, any business transaction, before it gets to a legal contract form is discussed live, either in person, or over the phone if the parties within said transaction are not geographically closeAs is the case in this transactionFirst of all, in regards to the resolution, it is not pixelatedThe result of the pixelation that [redacted] claims arises out of their improper operation of the systemAs a safety mechanism on this system, the fluoro button has to be pressed and held down for 2-seconds itself, with the anatomy of the patient has to be in a still positionIf this is not done, the image will come out blurry and appear pixelatedThis was fully and thoroughly explained to them when Metropolis sent two service techs to install the system at ***Number two, the said rotation is standard on all mini C-arm systems, industry wideThese systems are used for extremities and nothing elseWhat arrows they are talking about to begin with, no one knows [redacted] was supplied a digital PDF copy of the original brochure of this system by their local sales person, Jim H [redacted] , whom they knew for a long timeHe provided that to them long before they signed any paperwork with Metropolis and sent any money.Three, an operator's manual was sent with the system originally, if someone removes it and misplaces it somewhere, we can't do anything about thatThe manual was a paper manual in the drawer of the unitWe were notified after that they could not find a manual, so we sent them another copy.Four, the foot print of the unit was give as guide, not an exact notebeing literally off by an inch, or two at most is no reason for their complaint***, or any operator of such systems must have ample space around the unit to rotate the head, swing the arm, and even seat the patient next to itSo to state the fact that storage is not ample, has NOTHING to do with Metropolis, but ***'s own physical spaceAn operator of this system must have at least 3-feet of free space to the front and sides of this unit to operate it properlySo if I provided a guide on the units physical dimensions, yet they did not figure themselves on what they need, that is their own problem.Five, the quality and workmanship of our system is second to none, this is a refurbished system, not new or remanufactured which would cost [redacted] almost $10-15K moreWhich they obviously did not opt forFor any refurbished system, we take great care in doing everything right, following a set of protocols and checklists on what and how everything has to be doneIf something is missed, we do correct itIn this case, we did send out a replacement foot pedal, yet the old one, was never sent back, or even acknowledged to us after the fact even after several attempts to reach ***.Six, the expectations of [redacted] were fully met and satisfiedLet me clarify this with the following reasons.Metropolis never stated in any form that we would be on-site within business days to sand install this unitThe paragraph in our agreement, -which [redacted] freely and willingly signed, was a time line for them, given to [redacted] to inspect the system physically if they wishedNOT for Metropolis to arrive and set-upMetropolis always, naturally sends it's techs within a few days of ANY delivery we doIt would seem a little absurd that we would give ourselves this timeline like this, while not giving it to ourselves for the last decade of being in businessSecondly, when we sent our techs, not one, but two people to do the install, train them and show [redacted] on how to properly use and operate this system, they signed a paper saying that they received this training and understood everythingThe fact that later, we replaced the foot pedal and continuously communicated with [redacted] is indicative of our resolve to make the customer happyThirdly, to go back to my first state ment about this, what I wrote earlier, that all business transactions begin with actual conversations, not a signed agreement from the get-go, in this case, we made it known to ***, that we need about 20-days to refurbish the systemFor the refurb to begin, we would need a depositSo it is their own incompetence that they did not understand the agreement they signed, which is written in English, not legaleseThe sales agreement clearly states that the signed agreement simply reserves a system for ***, and the refurbishment then commences upon receipt of the depositIf they themselves did not send the deposit right away, yet expect us to begin the refurbishment that is not our faultAs a matter of fact, we reached out to [redacted] and the local sales rep, Jim H [redacted] to have them remit the deposit paymentSo by the time [redacted] paid for this unit, was almost days later.Lastly, when we originally helped with everything, and offered to take the unit back with the agreed upon restocking fee, they balked and refused and wanted a full refundAfter a few months of myself personally trying to reach out to them, I ended up nowhere, with no replies and no feedbackNow, more than eight months later, and they want a full refundAt this point, it is their system to do as they please, whether to use it, or not.Not a single reply, and we have many E-mails asking for a technical reason what was wrong with the system-None were givenAs a matter of fact, the system passed the test of an independent physicist and was registered with the State of WAThe fact that this system passed clearly showed it worked as was intended, even after we provided the full installation and in-service.Hence we shall stand by our system, quality, workmanship and operability and overall functionalityThe issue is that [redacted] has no clue of what they are doing, almost months post delivery.Sincerely,Leon AG***

[redacted] In regards to the complaint from Plastic Surgery NorthwestNone of what they said was trueTo begin, any business transaction, before it gets to a legal contract form is discussed live, either in person, or over the phone if the parties within said transaction are not geographically closeAs is the case in this transactionFirst of all, in regards to the resolution, it is not pixelatedThe result of the pixelation that [redacted] claims arises out of their improper operation of the systemAs a safety mechanism on this system, the fluoro button has to be pressed and held down for 2-seconds itself, with the anatomy of the patient has to be in a still positionIf this is not done, the image will come out blurry and appear pixelatedThis was fully and thoroughly explained to them when Metropolis sent two service techs to install the system at ***Number two, the said rotation is standard on all mini C-arm systems, industry wideThese systems are used for extremities and nothing elseWhat arrows they are talking about to begin with, no one knows [redacted] was supplied a digital PDF copy of the original brochure of this system by their local sales person, Jim H [redacted] , whom they knew for a long timeHe provided that to them long before they signed any paperwork with Metropolis and sent any money.Three, an operator's manual was sent with the system originally, if someone removes it and misplaces it somewhere, we can't do anything about thatThe manual was a paper manual in the drawer of the unitWe were notified after that they could not find a manual, so we sent them another copy.Four, the foot print of the unit was give as guide, not an exact notebeing literally off by an inch, or two at most is no reason for their complaint***, or any operator of such systems must have ample space around the unit to rotate the head, swing the arm, and even seat the patient next to itSo to state the fact that storage is not ample, has NOTHING to do with Metropolis, but ***'s own physical spaceAn operator of this system must have at least 3-feet of free space to the front and sides of this unit to operate it properlySo if I provided a guide on the units physical dimensions, yet they did not figure themselves on what they need, that is their own problem.Five, the quality and workmanship of our system is second to none, this is a refurbished system, not new or remanufactured which would cost [redacted] almost $10-15K moreWhich they obviously did not opt forFor any refurbished system, we take great care in doing everything right, following a set of protocols and checklists on what and how everything has to be doneIf something is missed, we do correct itIn this case, we did send out a replacement foot pedal, yet the old one, was never sent back, or even acknowledged to us after the fact even after several attempts to reach ***.Six, the expectations of [redacted] were fully met and satisfiedLet me clarify this with the following reasons.Metropolis never stated in any form that we would be on-site within business days to sand install this unitThe paragraph in our agreement, -which [redacted] freely and willingly signed, was a time line for them, given to [redacted] to inspect the system physically if they wishedNOT for Metropolis to arrive and set-upMetropolis always, naturally sends it's techs within a few days of ANY delivery we doIt would seem a little absurd that we would give ourselves this timeline like this, while not giving it to ourselves for the last decade of being in businessSecondly, when we sent our techs, not one, but two people to do the install, train them and show [redacted] on how to properly use and operate this system, they signed a paper saying that they received this training and understood everythingThe fact that later, we replaced the foot pedal and continuously communicated with [redacted] is indicative of our resolve to make the customer happyThirdly, to go back to my first state ment about this, what I wrote earlier, that all business transactions begin with actual conversations, not a signed agreement from the get-go, in this case, we made it known to ***, that we need about 20-days to refurbish the systemFor the refurb to begin, we would need a depositSo it is their own incompetence that they did not understand the agreement they signed, which is written in English, not legaleseThe sales agreement clearly states that the signed agreement simply reserves a system for ***, and the refurbishment then commences upon receipt of the depositIf they themselves did not send the deposit right away, yet expect us to begin the refurbishment that is not our faultAs a matter of fact, we reached out to [redacted] and the local sales rep, Jim H [redacted] to have them remit the deposit paymentSo by the time [redacted] paid for this unit, was almost days later.Lastly, when we originally helped with everything, and offered to take the unit back with the agreed upon restocking fee, they balked and refused and wanted a full refundAfter a few months of myself personally trying to reach out to them, I ended up nowhere, with no replies and no feedbackNow, more than eight months later, and they want a full refundAt this point, it is their system to do as they please, whether to use it, or not.Not a single reply, and we have many E-mails asking for a technical reason what was wrong with the system-None were givenAs a matter of fact, the system passed the test of an independent physicist and was registered with the State of WAThe fact that this system passed clearly showed it worked as was intended, even after we provided the full installation and in-service.Hence we shall stand by our system, quality, workmanship and operability and overall functionalityThe issue is that [redacted] has no clue of what they are doing, almost months post delivery.Sincerely,Leon AG***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The machine was purchased with a one year warranty that is still in effectRegardless of what has been stated previously, in seconds the image disappears making it unusable to the physician If Metropolis International will arrange inspection and properly fix the functionality of this equipment as intended, Plastic Surgery Northwest would be accepting and consider the situation resolved [redacted] Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The complaint is not resolved. Upon initial use it was discovered the unit was not functional to our needs, and was of very low quality. We reported findings that support the unit was not usable early on and Seller was unresponsive on many occasions. All communication is documented in the attached.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

As I have written in my previous response, everything that I stated was 110% factual and do not take my word for it, the system WAS certified and inspected by an independent physicist and the State of WashingtonIf the unit did not work or function as indicated by *** ***, from the get-go, the system would NEVER had passes any of these inspectionsMy techs were there in person, showed them how to use the unit and left with all parties satisfiedSo in the end, I think from experience, they are having trouble with their business model and simply want to blame Metropolis

[redacted]In regards to the complaint from Plastic Surgery Northwest. None of what they said was true. To begin, any business transaction, before it gets to a legal contract form is discussed live, either in person, or over the phone if the parties within said transaction are not geographically...

close. As is the case in this transaction. First of all, in regards to the resolution, it is not pixelated. The result of the pixelation that [redacted] claims arises out of their improper operation of the system. As a safety mechanism on this system, the fluoro button has to be pressed and held down for 2-4 seconds itself, with the anatomy of the patient has to be in a still position. If this is not done, the image will come out blurry and appear pixelated. This was fully and thoroughly explained to them when Metropolis sent two service techs to install the system at [redacted]. Number two, the said rotation is standard on all mini C-arm systems, industry wide. These systems are used for extremities and nothing else. What arrows they are talking about to begin with, no one knows. [redacted] was supplied a digital PDF copy of the original brochure of this system by their local sales person, Jim H[redacted], whom they knew for a long time. He provided that to them long before they signed any paperwork with Metropolis and sent any money.Three, an operator's manual was sent with the system originally, if someone removes it and misplaces it somewhere, we can't do anything about that. The manual was a paper manual in the drawer of the unit. We were notified after that they could not find a manual, so we sent them another copy.Four, the foot print of the unit was give as guide, not an exact note. being literally off by an inch, or two at most is no reason for their complaint. [redacted], or any operator of such systems must have ample space around the unit to rotate the head, swing the arm, and even seat the patient next to it. So to state the fact that storage is not ample, has NOTHING to do with Metropolis, but [redacted]'s own physical space. An operator of this system must have at least 3-5 feet of free space to the front and sides of this unit to operate it properly. So if I provided a guide on the units physical dimensions, yet they did not figure themselves on what they need, that is their own problem.Five, the quality and workmanship of our system is second to none, this is a refurbished system, not new or remanufactured which would cost [redacted] almost $10-15K more. Which they obviously did not opt for. For any refurbished system, we take great care in doing everything right, following a set of protocols and checklists on what and how everything has to be done. If something is missed, we do correct it. In this case, we did send out a replacement foot pedal, yet the old one, was never sent back, or even acknowledged to us after the fact even after several attempts to reach [redacted].Six, the expectations of [redacted] were fully met and satisfied. Let me clarify this with the following reasons.Metropolis never stated in any form that we would be on-site within 5 business days to set-up and install this unit. The paragraph in our agreement, -which [redacted] freely and willingly signed, was a time line for them, given to [redacted] to inspect the system physically if they wished. NOT for Metropolis to arrive and set-up. Metropolis always, naturally sends it's techs within a few days of ANY delivery we do. It would seem a little absurd that we would give ourselves this timeline like this, while not giving it to ourselves for the last decade of being in business. Secondly, when we sent our techs, not one, but two people to do the install, train them and show [redacted] on how to properly use and operate this system, they signed a paper saying that they received this training and understood everything. The fact that later, we replaced the foot pedal and continuously communicated with [redacted] is indicative of our resolve to make the customer happy. Thirdly, to go back to my first state ment about this, what I wrote earlier, that all business transactions begin with actual conversations, not a signed agreement from the get-go, in this case, we made it known to [redacted], that we need about 20-30 days to refurbish the system. For the refurb to begin, we would need a deposit. So it is their own incompetence that they did not understand the agreement they signed, which is written in English, not legalese. The sales agreement clearly states that the signed agreement simply reserves a system for [redacted], and the refurbishment then commences upon receipt of the deposit. If they themselves did not send the deposit right away, yet expect us to begin the refurbishment that is not our fault. As a matter of fact, we reached out to [redacted] and the local sales rep, Jim H[redacted] to have them remit the deposit payment. So by the time [redacted] paid for this unit, was almost 90 days later.Lastly, when we originally helped with everything, and offered to take the unit back with the agreed upon restocking fee, they balked and refused and wanted a full refund. After a few months of myself personally trying to reach out to them, I ended up nowhere, with no replies and no feedback. Now, more than eight months later, and they want a full refund. At this point, it is their system to do as they please, whether to use it, or not.Not a single reply, and we have many E-mails asking for a technical reason what was wrong with the system. -None were given. As a matter of fact, the system passed the test of an independent physicist and was registered with the State of WA. The fact that this system passed clearly showed it worked as was intended, even after we provided the full installation and in-service.Hence we shall stand by our system, quality, workmanship and operability and overall functionality. The issue is that [redacted] has no clue of what they are doing, almost 9 months post delivery.Sincerely,Leon A. G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The machine was purchased with a one year warranty that is still in effect. Regardless of what has been stated previously, in seconds the image disappears making it unusable to the physician.  If Metropolis International will arrange inspection and properly fix the functionality of this equipment as intended, Plastic Surgery Northwest would be accepting and consider the situation resolved.   [redacted]   
Sincerely,
[redacted]

[redacted]
In regards to the complaint from Plastic Surgery Northwest. None of what they said was true. To begin, any business transaction, before it gets to a legal contract form is discussed live, either in person, or over the phone if the parties within said transaction are not geographically...

close. As is the case in this transaction. First of all, in regards to the resolution, it is not pixelated. The result of the pixelation that [redacted] claims arises out of their improper operation of the system. As a safety mechanism on this system, the fluoro button has to be pressed and held down for 2-4 seconds itself, with the anatomy of the patient has to be in a still position. If this is not done, the image will come out blurry and appear pixelated. This was fully and thoroughly explained to them when Metropolis sent two service techs to install the system at [redacted]. Number two, the said rotation is standard on all mini C-arm systems, industry wide. These systems are used for extremities and nothing else. What arrows they are talking about to begin with, no one knows. [redacted] was supplied a digital PDF copy of the original brochure of this system by their local sales person, Jim H[redacted], whom they knew for a long time. He provided that to them long before they signed any paperwork with Metropolis and sent any money.Three, an operator's manual was sent with the system originally, if someone removes it and misplaces it somewhere, we can't do anything about that. The manual was a paper manual in the drawer of the unit. We were notified after that they could not find a manual, so we sent them another copy.Four, the foot print of the unit was give as guide, not an exact note. being literally off by an inch, or two at most is no reason for their complaint. [redacted], or any operator of such systems must have ample space around the unit to rotate the head, swing the arm, and even seat the patient next to it. So to state the fact that storage is not ample, has NOTHING to do with Metropolis, but [redacted]'s own physical space. An operator of this system must have at least 3-5 feet of free space to the front and sides of this unit to operate it properly. So if I provided a guide on the units physical dimensions, yet they did not figure themselves on what they need, that is their own problem.Five, the quality and workmanship of our system is second to none, this is a refurbished system, not new or remanufactured which would cost [redacted] almost $10-15K more. Which they obviously did not opt for. For any refurbished system, we take great care in doing everything right, following a set of protocols and checklists on what and how everything has to be done. If something is missed, we do correct it. In this case, we did send out a replacement foot pedal, yet the old one, was never sent back, or even acknowledged to us after the fact even after several attempts to reach [redacted].Six, the expectations of [redacted] were fully met and satisfied. Let me clarify this with the following reasons.Metropolis never stated in any form that we would be on-site within 5 business days to set-up and install this unit. The paragraph in our agreement, -which [redacted] freely and willingly signed, was a time line for them, given to [redacted] to inspect the system physically if they wished. NOT for Metropolis to arrive and set-up. Metropolis always, naturally sends it's techs within a few days of ANY delivery we do. It would seem a little absurd that we would give ourselves this timeline like this, while not giving it to ourselves for the last decade of being in business. Secondly, when we sent our techs, not one, but two people to do the install, train them and show [redacted] on how to properly use and operate this system, they signed a paper saying that they received this training and understood everything. The fact that later, we replaced the foot pedal and continuously communicated with [redacted] is indicative of our resolve to make the customer happy. Thirdly, to go back to my first state ment about this, what I wrote earlier, that all business transactions begin with actual conversations, not a signed agreement from the get-go, in this case, we made it known to [redacted], that we need about 20-30 days to refurbish the system. For the refurb to begin, we would need a deposit. So it is their own incompetence that they did not understand the agreement they signed, which is written in English, not legalese. The sales agreement clearly states that the signed agreement simply reserves a system for [redacted], and the refurbishment then commences upon receipt of the deposit. If they themselves did not send the deposit right away, yet expect us to begin the refurbishment that is not our fault. As a matter of fact, we reached out to [redacted] and the local sales rep, Jim H[redacted] to have them remit the deposit payment. So by the time [redacted] paid for this unit, was almost 90 days later.Lastly, when we originally helped with everything, and offered to take the unit back with the agreed upon restocking fee, they balked and refused and wanted a full refund. After a few months of myself personally trying to reach out to them, I ended up nowhere, with no replies and no feedback. Now, more than eight months later, and they want a full refund. At this point, it is their system to do as they please, whether to use it, or not.Not a single reply, and we have many E-mails asking for a technical reason what was wrong with the system. -None were given. As a matter of fact, the system passed the test of an independent physicist and was registered with the State of WA. The fact that this system passed clearly showed it worked as was intended, even after we provided the full installation and in-service.Hence we shall stand by our system, quality, workmanship and operability and overall functionality. The issue is that [redacted] has no clue of what they are doing, almost 9 months post delivery.Sincerely,Leon A. G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The complaint is not resolved.  Upon initial use it was discovered the unit was not functional to our needs, and was of very low quality.  We reported findings that support the unit was not usable early on and Seller was unresponsive on many occasions.  All communication is documented in the attached.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The machine was purchased with a one year warranty that is still in effect. Regardless of what has been stated previously, in seconds the image disappears making it unusable to the physician.  If Metropolis International will arrange inspection and properly fix the functionality of this equipment as intended, Plastic Surgery Northwest would be accepting and consider the situation resolved.   [redacted]   
Sincerely,
[redacted]