Metropolitan Credit Adjusters Ltd.

Initial Business Response / [redacted] (1000, 5, 2016/05/09) */ I have been in receipt of you complaint filed with the Revdex.com respecting you dealing with one of our agentsThe collection Manager Shawn V [redacted] will be contacting you directly to discuss this matter I trust this resolves the concerns you have Regards, Timothy C[redacted] Manager of Corporate Integrity & Legal Strategies

Mr [redacted] , I have received your complaint upon review I am a little confused about your claimsThe reason we were trying to get hold of you if because you owe a debt to our clientYou admit you owe the debt but continue to refuse to pay the balance that you oweHave you considered paying the debt owed? I would suggest you contact Shawn V [redacted] the Branch Manager at 1-866-463-to work out voluntary payment arrangements to satisfy the debt you haveAs a collection agency we are mandated to “contact debtor’s” who own money to collect the outstanding balance owing to our clientsIt’s a legitimate purpose of the phone callsAs mentioned above, contact the Branch Manager to satisfy the balance owingRegards, Tim B [redacted] – Manager of Corporate Integrity & Legal Strategies

Mr***,
I would like to apologize for you being placed on hold a number of times we will review this situation and have it address accordingly
We are a company which holds personal information; when we contact an individual we typically have obtained phone number and/or addresses
from a reliable sources if it be from our client or otherwise
Before we release the purpose for which we are calling or in your case returning a call from a message, we must confirm that we have the proper individual on the phoneSo when we asked for a date of birth, it was simply was to confirm we were speaking with the proper party
As mentioned to you by our agent we are required under law to take precautions before releasing personal information within our possession So our agent was not acting in bad faith
Should you like to discuss this further, please contact Mike N*** at (***) *** extension ***
Regards,
Metropolitan Credit Adjusters Ltd
Timothy *** B***
Manager

Initial Business Response /* (1000, 6, 2016/04/18) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: *** *** ***
I have been in receipt of your complaint and offer the following in responsePlease be advised that on April 4, we rejected a
duplicate payment you made to our office totaling $A letter rejecting this over payment was sent to your bankThe bank has not yet reversed this payment and it is suggested that you contact them directly to speed this process up
I trust this answers your concerns, please contact the undersigned at *** extension ***, should you have further questions and/or concerns
Regards
Metropolitan Credit Adjusters Ltd
*** *** *** *** *** *** *** *** *** ***
Initial Consumer Rebuttal /* (2000, 8, 2016/04/18) */
*** *** *** *** *** *** *** *** I am contacting you to inform you I received the funds owed to me from Metropolitan Credit Adjusters Incon Monday, April 18, The matter has been resolvedRegards.***

Initial Business Response /* (1000, 5, 2015/12/10) */
Contact Name and Title: Tim B***
Contact Phone: XXX-XXX-XXXX x ***
Contact Email: ***@metcredit.com
Mr***,
We have reviewed your complaint internally and also reviewed it with our clientWe have since been advised
by our client to have to Collection Ledger on your credit report removed
I trust this is the results you were seeking, however should you have further questions and/or concerns please contact me at XXX-XXX-XXXX extension ***
Regards,
*** C.D***
Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/12/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the resolution that MET has now made an honest effort to realize that I was not financially responsible for *** ***s mistake***

The number in question was removed Regards,

***, I must say that dealing with you has been a challenge, not only have we gone out of our way to assist youWe have undertaken to get you representation with a lawyer in Quebec at our own cost* *** *** *** *** *** *** ** * *** *** *** *** ** *** *** ** *** ***
*** *** *** *** I have closed your file with our officeWe further ask you not contact our office again. Regards, Timothy C.DB***

Initial Business Response /* (1000, 5, 2016/04/18) */
We have received your complaint thought the Revdex.com, I have reviewed your complaint and offer the following in response.
The balance owing on your last statement from [redacted] was $66.72, there was a charge of $50.00...

Administration Fee added because your account was sent to collection, this is part of your agreement with this company when you signed up with them, the other $7.59 is respecting the interest accruing on the account from December 2015 to when you recently paid your account.
This file has been closed because you paid the balance owing to our client, and should you have further questions and/or concerns you can address them directly with [redacted] ([redacted]
Regards,
[redacted]

Complaint: 12042407
I am rejecting this response because: the number they contacted was [redacted].  They should not be permitted to harass [redacted] parties that do not have any involvement with them.   I want the calls to my number to stop immediately and threats of mail!  I am not the person that they are looking for and they have no right to contact me. 
Sincerely,
[redacted]

I want you to know that our business appreciates the expertise, professionalism and knowledge that we have received from your company. In all the years that we have dealt with Metropolitan Credit Adjusters, we know that we receive the best service possible. You know what you are doing, how to deal with the public and are aware of the proper approach to every situation. We have no hesitation in recommending your business. You are top grade. We give you the maximum number of stars in our rating.

Lance and Roberta [redacted]

Initial Business Response /* (1000, 5, 2016/05/17) */
[redacted]
I have been in receipt of your Revdex.com Complaint, and I am looking into your concerns. Can you please provide the number that is being called so I can further look into this matter.
Thank you,
Tim B[redacted] - Manager...


Initial Consumer Rebuttal /* (3000, 7, 2016/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not publicly post the phone number. I have already provided this information.
Final Business Response /* (4000, 9, 2016/05/19) */
Without the phone number I cannot ensure it is placed on the Do Not Call List. If you do not want to provide in via this complaint forum, you can email me at [redacted] However without this I can't even check our records to see what happed.
Final Consumer Response /* (4200, 11, 2016/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a resolution.

Complaint: 11990377
I am rejecting this response because:There is no regard for anything I wrote in the complaint. Between the time that I put the complaint in and the time I received a response (which simply told me to comply with divulging personal information for no reason to a company I don't know anything about and definitely do not have any reason to speak with) I received at least 5 additional calls from the same individual that called before leaving a canned message; and on top of that am now being harassed by automated messages. I sent in this request with 4 possible outcomes, and none of those outcomes were reached here (including the outcome of knowing why they're constantly harassing me).
Sincerely,
[redacted]

Mr. [redacted], We have reviewed your concerns with [redacted], and they have advised our office that you contacted them and they have opened up a Fraud Investigation. They have since closed our file from collection as they investigate this matter further. Regards, Timothy C.D. B[redacted]

[redacted]I have reviewed your complaint, however I cannot investigate your concerns without additional information: Please provide the phone number contacted and the time we spoke with you, once we have this information we can locate the information to review your complaint. Regards, Tim...

B[redacted]

Mr. [redacted], I have received your complaint upon review I am a little confused about your claims. The reason we were trying to get hold of you if because you owe a debt to our client. You admit you owe the debt but continue to refuse to pay the balance that you owe. Have you considered paying...

the debt owed? I would suggest you contact Shawn V[redacted] the Branch Manager at 1-866-463-9161 to work out voluntary payment arrangements to satisfy the debt you have. As a collection agency we are mandated to “contact debtor’s” who own money to collect the outstanding balance owing to our clients. It’s a legitimate purpose of the phone calls. As mentioned above, contact the Branch Manager to satisfy the balance owing. Regards, Tim B[redacted] – Manager of Corporate Integrity & Legal Strategies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/03/28) */
I have been in receipt of your complaint filed with the Revdex.com.
Upon review of your complaint we have removed the number provided in your complaint, and you will not receive any further phone calls.
Should you have further...

questions and/or concerns please contact me at [redacted] extension [redacted].
Regards,
Timothy [redacted]
Manager of Corporate Integrity & Legal Strategies

Initial Business Response /* (1000, 5, 2016/05/09) */
I have been in receipt of you complaint filed with the Revdex.com respecting you dealing with one of our agents. The collection Manager Shawn V[redacted] will be contacting you directly to discuss this matter.
I trust this resolves the concerns you have....


Regards,
Timothy C.[redacted]
Manager of Corporate Integrity & Legal Strategies

Upon review, we were aware of this matter, and the refund was to be coming from [redacted]. After review with our client we have determined that our office will be issuing the refund to you. We have put the refund request to our accounting department and it will be issued shortly.