In response to the complaint filed by [redacted] : [redacted] did contact Metropolitan Exteriors on October , at 9:17am AND October @ 12:pm At which time we took all necessary information and created a work order for our lead foreman Victor [redacted] was then put into our system to have the repair looked at and serviced, she went into our system and would have been addressed when scheduling permitted We assume that this was not a timely enough of a response so [redacted] chose to hire another contractor to repair her roofIf [redacted] would have waited until we could get to her as our schedule permitted, should it have been a minor repair we would have kindly done it at a discounted rate or at no charge, even considering that she is well beyond her year labor warranty with Metropolitan The year warranty stated on her contract is for material only thru the manufacturer After the initial phone calls on October 6, Metropolitan has no record of [redacted] calling again and we have no record of any registered mail coming to our office We did re-locate in , and if she had sent it to the old Waldorf address it would have been returned to her Our phone numbers have never changed Metropolitan believes that we should not be responsible for sharing the cost in a repair for a roof that is years beyond its warranty We do pride ourselves in customer service and had we been given the opportunity to come and fix the leak we would have done so Thank you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] How can I be responsible for the windows I have not had them for years The seal is between the windows I did not take the windows apart for the seal to fall down The issue is not the glass its the seal I bro0ught the windows from Metropolitian Windows and Siding not ***
Attached to this response you will find a copy of the manufacturer warranty issued by *** It is a limited year warranty which does not cover issues with glass, that is why [redacted] only fixed certain parts of the window, and since the windows were completed in it has exceeded our contractor warranty which would make *** [redacted] responsible for any repair to the glass that is not covered by the manufacturer
Our sales person [redacted] did visit ** [redacted] at his home for the initial visit ** [redacted] stated he wished for the work to be completed ASAP , [redacted] then provided him a verbal quote while at his home and stated that we could have the work done the following day since we already had our crew in the area ** [redacted] agreed to the verbal priceSo we then in turn sent our crew out the next day Until this complaint had been filed we have not heard from ** [redacted] in regards to his unhappiness with the job that was completed, we have left several messages in regards to payment If he is unsatisfied we can return to correct the issue
I had to contact the company to accept there offer to come out on Saturday I was not here that day to know if they came[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We will have our installer come out this Saturday, Feb between 10am -noon,The gentlemen coming out will be VictorMr [redacted] can contact me at the office and we can discuss this more if need beWe ask that Mr [redacted] be home so he can point out the leak to Victor Thank you Tracy B [redacted] Office Manager
In response to the complaint filed by [redacted] : [redacted] did contact Metropolitan Exteriors on October , at 9:17am AND October @ 12:pm At which time we took all necessary information and created a work order for our lead foreman Victor [redacted] was then put into our system to have the repair looked at and serviced, she went into our system and would have been addressed when scheduling permitted We assume that this was not a timely enough of a response so [redacted] chose to hire another contractor to repair her roofIf [redacted] would have waited until we could get to her as our schedule permitted, should it have been a minor repair we would have kindly done it at a discounted rate or at no charge, even considering that she is well beyond her year labor warranty with Metropolitan The year warranty stated on her contract is for material only thru the manufacturer After the initial phone calls on October 6, Metropolitan has no record of [redacted] calling again and we have no record of any registered mail coming to our office We did re-locate in , and if she had sent it to the old Waldorf address it would have been returned to her Our phone numbers have never changed Metropolitan believes that we should not be responsible for sharing the cost in a repair for a roof that is years beyond its warranty We do pride ourselves in customer service and had we been given the opportunity to come and fix the leak we would have done so Thank you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] How can I be responsible for the windows I have not had them for years The seal is between the windows I did not take the windows apart for the seal to fall down The issue is not the glass its the seal I bro0ught the windows from Metropolitian Windows and Siding not ***
Attached to this response you will find a copy of the manufacturer warranty issued by *** It is a limited year warranty which does not cover issues with glass, that is why [redacted] only fixed certain parts of the window, and since the windows were completed in it has exceeded our contractor warranty which would make *** [redacted] responsible for any repair to the glass that is not covered by the manufacturer
Our sales person [redacted] did visit ** [redacted] at his home for the initial visit ** [redacted] stated he wished for the work to be completed ASAP , [redacted] then provided him a verbal quote while at his home and stated that we could have the work done the following day since we already had our crew in the area ** [redacted] agreed to the verbal priceSo we then in turn sent our crew out the next day Until this complaint had been filed we have not heard from ** [redacted] in regards to his unhappiness with the job that was completed, we have left several messages in regards to payment If he is unsatisfied we can return to correct the issue
I had to contact the company to accept there offer to come out on Saturday I was not here that day to know if they came[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We will have our installer come out this Saturday, Feb between 10am -noon,The gentlemen coming out will be VictorMr [redacted] can contact me at the office and we can discuss this more if need beWe ask that Mr [redacted] be home so he can point out the leak to Victor Thank you Tracy B [redacted] Office Manager