Metropolitan Moving & Storage Corp.

Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ The customer contacted me midway through the move stating that he did not feel they were working as fast as they couldWhen I contacted crew chief he said the heavy rain was slowing them up as they had to put shrink wrap over the padded furniture also they had to wait some times because the rain was very heavy I spoke to the customer and offered him lunch and one hour off the billThe men originally told me they took a half hour for lunchSo at that point an hour and a half would come off the billI said if he wasn't happy at end of the move he should call me back and we could talk about it I never heard back from the customer so I assumed all was wellHe could have called me before contacting the Revdex.com I have spoken with the men and they were not sure of how long lunch was So I will refund another half hour for lunch and an hour for good faithSo once his card goes through I will refund an additional hour and a half Again he could have called me that night and would have gotten same resolutionBut he did not give me the opportunity to do so Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response because the actions stated in it were not followed throughI spoke with the owner of the businessHe said that he would follow through on the refund stated in his response but he has yet to do so in a reasonable amount of timeThis leads me to believe that he never intended to give a refund Final Business Response / [redacted] (4000, 22, 2015/07/08) */ The money was returned to his credit cardI don't have control of how long it takes the banks to reverse the transaction however I did send the customer a copy of the transaction of returning $that I received from the bankI ask if he had received the email showing the credit to his card but he has not responded yetI certainly hope that this shows as satisfied or whatever shows that I complied with his request Please confirm with the customer that he got his money and we are credited properly Final Consumer Response / [redacted] (2000, 24, 2015/07/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/17) */
I have offered to cooperate with the customersI told them to make a police report out and I would provide the names addresses and any other info the police needI told them I cannot make the police report because I am not the victimI will
continue to help the customers and the police with all info they request
One point that bothers me is she had very little belongings And every little bag which supposedly was where the computer was was secured in a wardrobe boxThe wardrobes were in secured in the old home and unsecured in front of customer in new homeFrom talking to the movers on the job they had put the contents of the wardrobe boxes in the wrong place and then handed each bag to the customerThe bag with a laptop in it was handed to the customer or her mother According to the guys the new computer would have been the only item of value as we were moving out her college dorm room or apt
Why wouldn't they notice that a brand new *** laptop was missing until hours after the move when I got a call? When they were handed the bag that supposedly held the new computer why didn't they notice it then? If there really was a brand new *** laptop wouldn't that be the first thing you were looking for before the movers leftIf they couldn't find it then I would have told them to call the police while the crew was still thereThey had such few possessions why put in a bag an open bag where things could fall out ofSo my men put all the open bags in a wardrobe and taped them shutThey were not opened until they were in the new apartment And every piece was handed to customerHow could that not be the first thing they looked forThey claimed it was in the same bag as another computer*** *** handed that bag to the mother
None of this story makes any sense but I will provide all info police may need or want and will participate in anything asked of meTo date I have not heard from the policeSo as far as I know nothing is missing
AGAIN I WILL COOPERATE WITH POLICE IN ANYWAY I AM ASKED OR CAN HELPWhat I can't do is just hand over money because the customer said an item that was in a bag that made it to the new apt and was handed to the motherAnd then the contract was signed off that everything was delivered in apparent good conditionShe signed that, she has not filed a police report like I suggested they just want me to write a check based on their word
I will do anything I can to resolve matter by letter of law and our contract that was signed by customer
Initial Consumer Rebuttal /* (3000, 7, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing was ever handed to anyone! The movers unpacked the wardrobe boxes and put everything in a large walk in closetThe possessions were piled on top of each other so it a while to go through messWe called as soon as everything was unpacked to make sure that it wasn't placed somewhere elseIt was not 4:00, it was more 2:I signed that everything was in good condition, was I supposed to pay $an hour to have the employees stand around while single thing is unpackedThe police department was called immediately but with all the crime in Chicago they wouldn't do anything except give a case numberI will never resolve this case, as I stated before and the Metropolitan Moving even acknowledged she had very little belongings and this was the most expensive thing she hadI was told they would cooperate but after talking to Howard on July 1, he said it was his day off and to call another guy, I did that and this guy was supposed to be the supervisorI talked to the supervisor on July and he was to interview all employees but I never heard another word from the companyThe only was I will resolve is a replacement computer all the men given a lie detector test by a licensed professional with a witnessI also want an exact replacement of the computer
Final Business Response /* (4000, 9, 2015/07/20) */
There is no proof that the computer even existsI was not there I know there was a laptop in a bag that is the only computer the guys knew about and that was deliveredAfter speaking with the men all small bags and belongings were placed in wardrobe boxes and sealed in front of the customerAt the new house they were unsealed tape cut open I front of customer As the place was small they were limited to where to put items
After further investigation with movers I was told that there was s pile of items that the customer was taking themselvesI would have to believe a brand new *** lap top would be in that group of items the customer took with herPerhaps she never asked the movers for the new computer because she thought it was safe in her car? Maybe she didn't lock the doors and somebody walked by and grabbed itThat makes more sense then the movers stealing it prior to delivery when anybody would think that that would be the first thing the customer asked forIf it was me all belongings of extra ordinary value would be locked in my trunk under my control at all times I believe the customer took it with her in her car and forgot to lock the doors or why wouldn't she ask the movers where it was before they leftThe customer states she didn't want to waste clock time having the movers take the items out of closet to put in bathroomThat makes no sense It would have taken less than minutesAdditionally, money was not an issue as customer was so happy with service that she tipped each man $
To speak frankly most of belongings were old dorm room stuffIf it was me and I had one thing of extra ordinary value I would have made sure I had it in my hands before the movers leftWhen I got called the men had time to return truck to lot and all men were home via *** alreadyWhy wasn't the only item of valueA) sent with truck when could have gone in car B) identified before movers leftC) what person would take an item that was certain to be produced and risk their freedom and jobIf that item did go in the truckOne would have to be very very slow not to think that that would be the first thing the customer asked to see
Once again I will produce the movers to the police or anywhere you would like the polygraph test takenNone of the story I'm told makes any sense and I'm not going to repeat it againI'm sure customer took her purse and other items with herWe were never asked to produce new computer during unload during paperwork where she signed off everything was delivered in apparent good shape( that would have been the reminder to confirm the new computer was delivered ) but the men were never asked about itThey then finished paperwork, loaded truck with our equipment said goodbye and received tip and went home to rest for another day moving
After all that stated above, I am supposed to go buy her an apple lap top ? That's why we have paperwork and contracts
Before signing off would have been a good time to confirm computer was in house, before handing out $in tips would have been another opportunity
The customer had ample opportunity to confirm computer, she had reminders, she had a crew chief on site
There is no way any reasonable person could think we had anything to do with the missing itemMore likely it was left in unlock car and now she is looking for a deep pocket to cover her mistakeMy pockets are not so deepI have kids to take care of and feedWe are an easy targetBut we had nothing to do with anything missing
Let me know when and where you want all four men to take polygraphI will produce them

Initial Business Response /* (1000, 5, 2015/06/01) */
The customer contacted me midway through the move stating that he did not feel they were working as fast as they could. When I contacted crew chief he said the heavy rain was slowing them up as they had to put shrink wrap over the padded...

furniture also they had to wait some times because the rain was very heavy.
I spoke to the customer and offered him lunch and one hour off the bill. The men originally told me they took a half hour for lunch. So at that point an hour and a half would come off the bill. I said if he wasn't happy at end of the move he should call me back and we could talk about it.
I never heard back from the customer so I assumed all was well. He could have called me before contacting the Revdex.com.
I have spoken with the men and they were not sure of how long lunch was.
So I will refund another half hour for lunch and an hour for good faith. So once his card goes through I will refund an additional hour and a half.
Again he could have called me that night and would have gotten same resolution. But he did not give me the opportunity to do so.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because the actions stated in it were not followed through. I spoke with the owner of the business. He said that he would follow through on the refund stated in his response but he has yet to do so in a reasonable amount of time. This leads me to believe that he never intended to give a refund.
Final Business Response /* (4000, 22, 2015/07/08) */
The money was returned to his credit card. I don't have control of how long it takes the banks to reverse the transaction however I did send the customer a copy of the transaction of returning $200.00 that I received from the bank. I ask if he had received the email showing the credit to his card but he has not responded yet. I certainly hope that this shows as satisfied or whatever shows that I complied with his request .
Please confirm with the customer that he got his money and we are credited properly.
Final Consumer Response /* (2000, 24, 2015/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)