Metropolitan Painting & Pressure Washing

Dear Revdex.com employee handling ID [redacted] ,This letter is in response to the complaint you received from [redacted] The [redacted] ’s had previously changed the original mid-July start date to a start date of July 30th ** [redacted] wife, [redacted] left me a voice mail requesting another change to the start date as they were going on vacation until August 2nd and they wished to be there when the work was started As you well know, these types of changes in a company’s schedule cost them valuable time and money I called [redacted] back to explain the August 2nd date would be fine, but we would need to power wash her home prior to the August 2nd start date so we could begin the actual work on August 2nd She had concerns about water coming into her home during the power wash, but I explained to her after years in business we use a low pressure wash that eliminates any chance of water entering the home Once this was explained she agreed to the power washing prior to August 2nd Also, she removed our yard sign on or about July 25th stating she did not want her other painter to see our company’s sign representation as she did not want to hurt her other painter’s feelingsOn July 30th I received a phone call from [redacted] in which she was verbally abusive Her first three words to me were you mother “F er.” I immediately let her know her verbal abuse was unacceptable and would not be tolerated In my years of business, I have never been spoken to with this kind of profanity After she calmed down she said to me that she had forgotten that she had given us permission to power wash her home but not begin any other work until on or after August 2nd After their first rescheduling, I had four painters with families who were without work for one weekI would still be willing to have these same painters come to their home and begin the work, if [redacted] could be respectfulI also have thousands of previous customers who would tell you, I run a tight ship from start to finish and overlook nothingMaryland law is very clear about right to resend and this is a cut and dry case Please feel free to contact me with any questions you may have My number is ###-###-####.Thank you, Kevin N

See Attachment
Dear Revdex.com employee handling ID ***,
This letter is in response to the complaint you received from *** ** *** The ***’s had previously changed the original mid-July start date to a start date of July 30th *** wife, *** left me a voice mail requesting another change to the start date as they were going on vacation until August 2nd and they wished to be there when the work was startedAs you well know, these types of changes in a company’s schedule cost them valuable time and money I called *** back to explain the August 2nd date would be fine, but we would need to power wash her home prior to the August 2nd start date so we could begin the actual work on August 2nd She had concerns about water coming into her home during the power wash, but I explained to her after years in business we use a low pressure wash that eliminates any chance of water entering the home Once this was explained she agreed to the power washing prior to August 2nd Also, she removed our yard sign on or about July 25th stating she did not want her other painter to see our company’s sign representation as she did not want to hurt her other painter’s feelings.
On July 30th I received a phone call from *** in which she was verbally abusive Her first three words to me were you mother “* **.” I immediately let her know her verbal abuse was unacceptable and would not be tolerated In my years of business, I have never been spoken to with this kind of profanity After she calmed down she said to me that she had forgotten that she had given us permission to power wash her home but not begin any other work until on or after August 2nd
After their first rescheduling, I had four painters with families who were without work for one weekI would still be willing to have these same painters come to their home and begin the work, if *** could be respectful.
I also have thousands of previous customers who would tell you, I run a tight ship from start to finish and overlook nothing.
Maryland law is very clear about right to resend and this is a cut and dry case Please feel free to contact me with any questions you may have My number is ###-###-####
Thank you,
Kevin N***
President
Metropolitan Painting, L.L.C
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
MrN***'s response letter received today (9/2/14) is not accurate in several areas, and slanders my wife
Clearly we have a significant difference of opinion regarding the facts in this matter. Please advise of the next reasonable steps to resolve the issue that a contractor who has done no work is entitled to keep our deposit monies, $2,
Thank you,
*** ***
Regards,
*** ***

Dear
Revdex.com employee handling ID [redacted],This
letter is in response to the complaint you received from [redacted].  The [redacted]’s had previously changed the
original mid-July start date to a start date of July 30th.  **. [redacted] wife, [redacted] left me a voice
mail...

requesting another change to the start date as they were going on vacation
until August 2nd and they wished to be there when the work was started.
As you well know, these types of changes in a company’s schedule cost them valuable
time and money.  I called [redacted] back to
explain the August 2nd date would be fine, but we would need to
power wash her home prior to the August 2nd start date so we could
begin the actual work on August 2nd. 
She had concerns about water coming into her home during the power wash,
but I explained to her after 23 years in business we use a low pressure wash
that eliminates any chance of water entering the home.  Once this was explained she agreed to the power
washing prior to August 2nd. 
Also, she removed our yard sign on or about July 25th stating
she did not want her other painter to see our company’s sign representation as
she did not want to hurt her other painter’s feelings. On July 30th I received a phone call
from [redacted] in which she was verbally abusive. 
Her first three words to me were you mother “F er.”  I immediately let her know her verbal abuse
was unacceptable and would not be tolerated. 
In my 23 years of business, I have never been spoken to with this kind
of profanity.  After she calmed down she
said to me that she had forgotten that she had given us permission to power
wash her home but not begin any other work until on or after
August 2nd.  After
their first rescheduling, I had four painters with families who were without
work for one week. I would still be willing to have these same painters come to
their home and begin the work, if [redacted] could be respectful. I
also have thousands of previous customers who would tell you, I run a tight
ship from start to finish and overlook nothing. Maryland
law is very clear about right to resend and this is a cut and dry case.  Please feel free to contact me with any
questions you may have.  My number is
###-###-####.Thank
you, Kevin N

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
It is not factually accurate.
Regards,
[redacted]

Review: On July 15, 2014 we entered into a contract with Metropolitan Painting LLC to paint the exterior of our house, providing Metropolitan with a deposit of $2,750 (one third of contract amont) at the time of contract exceution. The work was supposed to start no earlier than August 4th, agreed upon verbally and stated in writing. On July 30th, we learned that the work had begun on our house (we were out of town, and wished to be home when the painting work commenced). This August 4th start date was agreed upon in a confirming email. We lost faith in the contractor, and on August 1, 2014 terminated the contract in writing. We were advised by Metropolitan that they would honor our termination request, but that they were entitled to keep the $2,750 deposit. The contract language is silent on cancellation, stating only that "By signing this proposal the customer accepts the work and prices stated above". We were advised by Metropolitan that [redacted] County law provided for cancellation for three days after signing the contract, and after that, the contractor could keep the entire deposit amount. My investigation of this State of Maryland provision is that the three day "cooling off" period with full refund applies to sales conducted door to door. This contract was not obtained through a door to door solicitation.Desired Settlement: We understand there may be some rescheduing of work associated with our termination request, but do not believe that cost to the contractor is equal to the full one third deposit amount ($2,750). We request a refund of the majority of the deposit amount, excluding some consideration to the contractor for rescheduling work, delivered via a Certified Check.

Business

Response:

Dear

Revdex.com employee handling ID [redacted],This

letter is in response to the complaint you received from [redacted]. The [redacted]’s had previously changed the

original mid-July start date to a start date of July 30th. **. [redacted] wife, [redacted] left me a voice

mail requesting another change to the start date as they were going on vacation

until August 2nd and they wished to be there when the work was started.

As you well know, these types of changes in a company’s schedule cost them valuable

time and money. I called [redacted] back to

explain the August 2nd date would be fine, but we would need to

power wash her home prior to the August 2nd start date so we could

begin the actual work on August 2nd.

She had concerns about water coming into her home during the power wash,

but I explained to her after 23 years in business we use a low pressure wash

that eliminates any chance of water entering the home. Once this was explained she agreed to the power

washing prior to August 2nd.

Also, she removed our yard sign on or about July 25th stating

she did not want her other painter to see our company’s sign representation as

she did not want to hurt her other painter’s feelings. On July 30th I received a phone call

from [redacted] in which she was verbally abusive.

Her first three words to me were you mother “F er.” I immediately let her know her verbal abuse

was unacceptable and would not be tolerated.

In my 23 years of business, I have never been spoken to with this kind

of profanity. After she calmed down she

said to me that she had forgotten that she had given us permission to power

wash her home but not begin any other work until on or after

August 2nd. After

their first rescheduling, I had four painters with families who were without

work for one week. I would still be willing to have these same painters come to

their home and begin the work, if [redacted] could be respectful. I

also have thousands of previous customers who would tell you, I run a tight

ship from start to finish and overlook nothing. Maryland

law is very clear about right to resend and this is a cut and dry case. Please feel free to contact me with any

questions you may have. My number is

###-###-####.Thank

you, Kevin N