Metropolitan Properties

From: Donovan C [redacted] Date: Wed, Mar 30, at 5:PMSubject: Customer complaint [redacted] ­ 3/23/ID [redacted] __Response to Revdex.com noticeTo: "[email protected]" To whom it may concern: Subject Matter: Customer complaint [redacted] – 3/23/ID [redacted] Response to Revdex.com letter dated March Dear Ms***, Thank you for letting us know about your recent experience with Metro Parking SystemsI apologise if our parking lot attendant did not meet your expectations, and appreciate you taking time to share your concernWe have reviewed the sales income for the parking lot on West 6th Street for March 2016, and have not been reported any fund overage of $We have also asked the parking lot attendant if any additional funds were held at the end of the Shift for West 6th Street lot on March 2016, and received no affirmativeWe are a small business ourselves, so we certainly appreciate wanting to take care of every dollarWith these situations the erroneous is unfortunately on the customer to ensure the correct change is givenWe have worked really hard to build the best parking service a small business can offerBut, with 140+ customers, it wouldn’t be fair to offer $back as forgotten change that is not easily provenWe have no proof that the 140+ other customers did not receive change back on this date either, and it is therefore very difficult to start ascertaining the errors while still trying to run a small businessYour comments will be used for coaching and training our employeesMs ***, I ask that you allow us another opportunity to serve youThank you for your understanding on this situationSincerely, Metro Parking Systems