Metropolitan Real Estate

I would like to update my current negative review made on 1/20/ Metropolitan was able to work with the homeowner of the home we are renting and they issued us a credit for the amount of time we went without full use of our home I do feel that it should have never gotten to this point, however I am very thankfulThank you Rob and thank you Daysi for your help

January 22, 2014I was informed via email on 11/20/2013 that that she received a call from her alarm company for a false alarm at 3:45a.m. as well as a false alann call at !2:30a.m. some time in October 2013(she did not specify a date). I emailed the person at metropolitan in charge...

of the cleaning crew to contact them regarding this issue. We did address the issue with the supervisor of the cleaning crew and verified they knew how to correctly operate Ms. [redacted]'s  alann. (I've included corroborating emails)Our building does not have security cameras viewing the entrance or the interior of Ms. [redacted]'s suite. Our security cameras all of the building entrances, a portion of the first floor hallways, and the first floor waiting area. We reviewed the recording from that morning. We did not see any activity in our building by our cleaning crew or any other people during the time frame one hour before and after 3:45am.We again reviewed our security camera recordings during the time frames Ms. [redacted] last saw her alarm system and alleged it was stolen. We did not discover any damning evidence of any person taking the alarm device. Keep in mind that there are no cameras directly viewing the interior or exterior of the suite Ms. [redacted] leased.I will add that we have never had any issues of this nature with our cleaning crew ever stealing any items from any tenants in our building and have no reason to believe or any actual evidence that they stole Ms. [redacted]'s alarm system.While it does appear awfully coincidental that Ms. [redacted] had no incidences of any theft from her office, but as soon as she decided to terminate her lease, and list her office equipment for sale on [redacted], her alarm is allegedly stolen? No other items were reported to be stolen? While we do not feel we are responsible for the false alarms at  Ms. [redacted]'s   office or responsible for the loss of her alarm, as a gesture of good faith and in an effort to resolve this issue in a favorable manner, we will reimburse Ms. [redacted] $96.00 for the charge she incurred for the false alarm.
 
[redacted]Metropolitan Real Estate[redacted]
[redacted]
[redacted]

This company is awful! Everything was "off" from the start. We had roaches and spiders at move in, they did come out and spray but after not succeeding they wanted to charge us for more spray. they wouldn't let us find another place since we put our deposit down. The house wasn't clean at move in either, we had to bleach the walls and the cupboards still had pieces of food in them....no wonder they had roaches. We are leaving because our lease is FINALLY up. They don't answer phone calls or attempt to call you back. I have phone records of me calling 16 times and I've received 5 call backs. The front desk woman is rude on the phone, terrible customer service. We tried fixing our pet damage in the carpet (because I'm a good person)...I could only use their approved carpet person who wanted to charge a ridiculous amount, I was for it until Metro wouldn't call me back because the carpet Guy wanted to take a piece from the closet and we had to get permission for it. I've called several times about the issue and I even put in a service request, but to no surprise...no calls! I have kept all of my emails and my phone records and I will be taking pictures of everything, they charge ridiculous fees,so can't be too careful. I will even take a picture of my pets damage because they're the kind of company that will make it worse and charge me for it. I've read on some of their reviews they've done this to prior tenants, I WILL NOT be one as well. if I have to I will take them to court. I am not playing around with this crooked company anymore. They should all be ashamed of themselves with the way they conduct business and the way they treat their tenants.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Re: Complaint ID # [redacted]We are submitting the following information and documentation disputing the Customer Service issue #[redacted]. The customer alleges that “Metropolitan Real Estate has not responded to over 20 emails requesting settlement for our early termination.” I have...

included my email response on March 4, 2015 addressing the “settlement” issue and notifying the customer what the outcome would be for early termination. So, the customer’s allegation that Metropolitan never responded is false. This customer did not like the result and continued to send emails making false allegations that Metropolitan was complicit with the HOA in personally “harassing” his family and also threatening to report us to the Revdex.com if we did not waive his fees. Metropolitan is in no way affiliated with any Home Owner’s Association. And HOA ‘s are notorious for issuing parking violations, weed violations, etc. in an effort to keep their subdivisions aesthetically pleasing. Metropolitan makes every effort to assist tenants with HOA issues, and informs tenant’s exactly how to dispute a violation if they feel it was issues incorrectly. However, we ultimately have no authority over any HOA and does not have any power whatsoever to remove violations issued by an HOA.  Metropolitan does keep detailed notes regarding interaction with all parties relating to each property. I have attached the History and notes of this specific property verifying our response to each issue (whether HOA or Maintenance related) the customer submitted. Again, the allegations of “no response”, and “standing maintenance issues” is false. Metropolitan does not own the property and as a property manager must treat each tenant equally according to the Landlord Tenant Act regardless of a customer’s changing situations. When a tenant applies for a property, the income of all qualifying applicants is taken into account as to whether or not a tenant will be able to afford the monthly rent. One of the reasons a lease agreement/contract is agreed to by all parties is to insure all qualifying parties (and their incomes) remain in the property for the term of the lease to  support the monthly rent obligation. When a “qualifying applicant” whose income is relied upon to meet the monthly rent obligation decides, to “purchase a home and move out”, (prior to their lease expiration) this does not relieve the tenants from their obligation to continue to honor their lease. Nor does this warrant a waiver of early termination fees from the resulting loss of that applicant’s income. This customer stated in the email he sent Feb. 25 2015 that “we cannot afford to remain in this house due to financial reasons. My daughter resided with us since we moved into the house and she moved out and purchased a home in November”. And, also stated in that email that he “understands the contract”, early termination fees. To the extent that we “forwarded personal or private information to another resident” upon investigation we did find that this customers public phone number and email address email had been inadvertently pasted in a single email to a single resident. A purely an honest mistake for which we have apologized. There has been no harm caused by this action. The phone number is not an “unlisted number”. I have also relayed (as you can see in my email) to this customer that Metropolitan appreciates this tenant’s service to our country, but that does not relieve him of his obligation to honor his contract. Due to the fact that this customers main complaints are with the HOA that governs this subdivisions, and that we have supplied documentation clearly disputing any allegations against Metropolitan, We would expect the Revdex.com to remove this matter from our record,

We have reviewed and attached  the Complaintants transaction ledger which reflects all financial transactions including payments, credits, fines, etc. The items highlighted in blue are Charges and/or fines. The items highlighted in pink are the credits and/or corrections issued to the...

complaintant. The $60.00 credit in question was applied on 12/20/2013 as reflected in blue on the attached ledger. The complaintant does actually have a remaining balance of $15.00 as 03/01/2015. As an act of good faith, we are going to credit the complaintant $15.00 and show her account as current with a zero balance due providing the complaintant. I have also attached the amended ledger reflecting the courtesy credit being issued.

Please see the attached.

January 22, 2014I was informed via email on 11/20/2013 that that she received a call from her alarm company for a false alarm at 3:45a.m. as well as a false alann call at !2:30a.m. some time in October 2013(she did not specify a date). I emailed the person at metropolitan in charge...

of the cleaning crew to contact them regarding this issue. We did address the issue with the supervisor of the cleaning crew and verified they knew how to correctly operate Ms. [redacted]'s  alann. (I've included corroborating emails)Our building does not have security cameras viewing the entrance or the interior of Ms. [redacted]'s suite. Our security cameras all of the building entrances, a portion of the first floor hallways, and the first floor waiting area. We reviewed the recording from that morning. We did not see any activity in our building by our cleaning crew or any other people during the time frame one hour before and after 3:45am.We again reviewed our security camera recordings during the time frames Ms. [redacted] last saw her alarm system and alleged it was stolen. We did not discover any damning evidence of any person taking the alarm device. Keep in mind that there are no cameras directly viewing the interior or exterior of the suite Ms. [redacted] leased.I will add that we have never had any issues of this nature with our cleaning crew ever stealing any items from any tenants in our building and have no reason to believe or any actual evidence that they stole Ms. [redacted]'s alarm system.While it does appear awfully coincidental that Ms. [redacted] had no incidences of any theft from her office, but as soon as she decided to terminate her lease, and list her office equipment for sale on [redacted], her alarm is allegedly stolen? No other items were reported to be stolen? While we do not feel we are responsible for the false alarms at  Ms. [redacted]'s   office or responsible for the loss of her alarm, as a gesture of good faith and in an effort to resolve this issue in a favorable manner, we will reimburse Ms. [redacted] $96.00 for the charge she incurred for the false alarm.
 
[redacted]Metropolitan Real Estate[redacted]

I would like to update my current negative review made on 1/20/2014. Metropolitan was able to work with the homeowner of the home we are renting and they issued us a credit for the amount of time we went without full use of our home. I do feel that it should have never gotten to this point, however I am very thankful. Thank you Rob and thank you Daysi for your help.

Review: I am in a property managed by Metropolitan. These disputes have been going on for 15 months.

The property was originally managed by the [redacted]. I was a day late for the 1st payment under Metropolitan. I was told by the gal at the front desk that everything was good.

The next month I attempted to use their electronic payment portal over the 4th of July. Their portal did not work and because of the holiday they had no-one available to fix it. My payment was late.

I was charged late payments because of their company's error.

I did not log into my account so I did not notice these charges. I subsequently was given a home owners violation w/ a charge but was charged $25 for the company to open the letter and process it.

When I finally noticed I then disputed all the charges.

I have an email from Erika Sosa from 12/17/2013 stating that she waived the HOA $50 charges.

I have an email from [redacted] from 12/17/2013 stating that I owed $35 in late fees. I believe that $30 was waived.

I sent a cashiers check for $95 on 12/16.

I should have had a credit of $95- $35=$60

I have never been given that credit and in fact Metro still claims that I owe $15.Desired Settlement: I simply want the account brought into balance. Metro can keep the $60 and shove it where the sun doesn't shine.

I want a letter on letter head mailed to me stating the account is current an up to date.

My rent is $1,098.98 and is paid 5 days early every month.

Business

Response:

We have reviewed and attached the Complaintants transaction ledger which reflects all financial transactions including payments, credits, fines, etc. The items highlighted in blue are Charges and/or fines. The items highlighted in pink are the credits and/or corrections issued to the complaintant. The $60.00 credit in question was applied on 12/20/2013 as reflected in blue on the attached ledger. The complaintant does actually have a remaining balance of $15.00 as 03/01/2015. As an act of good faith, we are going to credit the complaintant $15.00 and show her account as current with a zero balance due providing the complaintant. I have also attached the amended ledger reflecting the courtesy credit being issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My husband and I applyed for a house for rent payed a 75 application fee and a 450 deposit for a home thats was available for rent. I was told the the application process was going good and was being summitted to the owner for review. I received a denial letter stating that the owner went with another applicant. The Realtor I was working with said he was unaware of another applicant and was going to follow up with his supervisor. The Realtor said base on my application I will not be a good candidate for there company. I feel I was lied to and used. I request for a refund for the application fee because I was unaware of another applicant and I would have never have applied and waste my time and money if knew someone else had applied for the home.

Worst Property Management company we have had in 10 years of renting, Thank goodness we are now homeowners. We stayed in our rental home under Metro for 1 year and 6 months. They do not respond to phone calls or emails. I agree with the other [redacted] reviewers on the HOA fees. They will add $25.00 to your account for HOA fees without and warning, proof or photos. Once we got a $25.00 charge for visible trash cans and they were not even our cans they were our neighbors. Leonard L[redacted] and Christian R[redacted] are probably the worst ones in that office to deal with. Not only do they not return calls and emails, when they finally do they offer no true assistance. They mainly want to rush you off of the phone and argue with you. I read the other negative [redacted] reviews and pretty much agree. Please be very careful before renting with Metro as there are many hidden fees and when you need assistance there is no one available to you for help. I am hoping they see this complaint and finally call me as I have questions about returning my keys on my move out date Sept 30th.

I am a current resident and I placed a service request for my flooded kitchen sink and standing water under the sink.

That was 5 days ago. After leaving 2 messages this morning january 5th 2014 and not recieving a call back, I called the main office and was told nothing but "you will recieve a call from maintenance".

When I moved into this home there was a leak in my upstairs bathroom that took them almost a month to attend to. I was told when I rented this home that there was 24hr emergency maintenance.

Well 5 Days have gone by and I'm beginning to smell mold and I'm using my own towels to try and stop water.

I don't know what else to do.

For the money I pay in rent I expect better service and I deserve it too.

Review: I authorized a $37 charge and they processed a $487 charge. After trying to get a hold of them for several days, they would not return my phone calls or whenever I got a hold of them, after introducing myself, they would hang up. I have filed a complaint with the [redacted] as well because not only is this illegal, but after reading reviews online, I am not the only one they have done this to.Desired Settlement: A formal investigation about their practices.

Business

Response:

Please see the attached.

I am a tenant renting a property under the management of Metropolitan Real Estate company. I have resided at this address since October of 2011 and I had no major issues with the condition of the property as far as repairs or maintenance until just recently, even though during the summer of last year there was an issue with the A/C unit. The issue was that there was a leak of refrigerant in the system causing it to perform poorly which was fixed in a timely manner by the maintenance company contracted by Metropolitan. About two weeks ago, during one of the hottest days of the month, I noticed the A/C unit was cutting off intermittently off due to overheating and I wanted to be proactive in ensuring there were no major maintenance issues on the A/C unit. I just wanted the serviced people to inspect the A/C unit to ensure that it was in good working order. The unit is functioning correctly at this time although I did have to put shade over it for a couple of days due to the fact that it is located in the one area that gets the most exposure to the mid-day sun. Also, while I was changing out the air filter and cleaning out the intake vent, I noticed that a large 4”x4” capacitor was dangling inside the duct-work.

While speaking with the receptionist for Metropolitan I mentioned the issue and she stated she would generate a service request for me right away. The service company called me to set up an appointment for the next day (a Tuesday) that I wasn’t available for, so we set up for another date (a Wednesday) that my wife was going to make time for. Since we didn’t enter the service request, we were unaware of the excessively high fee they set for missing appointments. Needless to say, my wife had extenuating circumstances that kept her from attending the appointment. The maintenance company attempted to call me instead of my wife who was the person to contact for the appointment (my phone is unavailable when I’m at work). The service company left a message on my phone the following Friday to reschedule but before we could contact them back to reschedule, they had already placed a missed appointment fee on us.

I contacted Metropolitan and explained how the fee was unfair (penalty fee of $114.00 for a missed appointment) and I don’t have the money to pay it. I spoke with an account rep and he stated the policy is what it is and I just have to pay the fee with no attempts to at least ask what my situation was or any attempt to possibly reschedule the appointment. What was also alarming to me is the fact that they stated if the maintenance company were to come out to inspect the A/C and couldn’t find any issues, there would be a fee charged to us. No one offered making arrangements or a payment option until I inquired about it. I was referred to another agent to set up a payment option to which she presented only one option ($60/mo). I explained that this wasn’t a viable option for me and my family and she replied that there wasn’t any other option.

Throughout this whole experience, I have felt like this was a coercive operation by the property management and the maintenance companies to catch unsuspecting people like us -who have immensely busy lives - off guard and trap them when they have no recourse of action but to pay. $114 for a missed appointment is completely unethical to me and I couldn’t in any stretch of the imagination see how that is a fair penalty for a missed appointment.

Currently, I am ending the lease term with this company and looking to report this issue with the local news agency.

Review: My family is terminating our lease 4 months ahead of schedule due to constant erroneous violation reports by Property Management, [redacted]@cityproperty.com over the course of the past 3 years. Metropolitan Real Estate, with whom we rent, has not assisted in stopping the harassment. Metropolitan Real Estate, specifically, [redacted], recently forwarded a private email by us, to another renter with our personal information. That renter contacted us wondering why they received our private correspondence. We have photos of the privacy or personal information being forwarded to another resident. Metropolitan Real Estate has not responded to over 20 emails requesting settlement for our early termination. We also have standing maintenance issues that have not been addressed. I am 80% disabled and a 30 year decorated combat veteran, and I have never been treated like this. We are relocating to Luke Air Force Base, where Veterans are treated with respect.Desired Settlement: Request a full waiver of penalties for early termination of lease 4 months ahead of schedule due to harassment and negligence; request to receive our full security deposit minus any damages; and we request Metropolitan Real Estate Senior Management to contact us with an apology and to settle immediately. We are departing our residence on April 1st, 2015. Metropolitan Real Estate has known about this for over 6 months. I have the emails to show all erroneous violations over the past 3 years.

Business

Response:

Re: Complaint ID # [redacted]We are submitting the following information and documentation disputing the Customer Service issue #[redacted]. The customer alleges that “Metropolitan Real Estate has not responded to over 20 emails requesting settlement for our early termination.” I have included my email response on March 4, 2015 addressing the “settlement” issue and notifying the customer what the outcome would be for early termination. So, the customer’s allegation that Metropolitan never responded is false. This customer did not like the result and continued to send emails making false allegations that Metropolitan was complicit with the HOA in personally “harassing” his family and also threatening to report us to the Revdex.com if we did not waive his fees. Metropolitan is in no way affiliated with any Home Owner’s Association. And HOA ‘s are notorious for issuing parking violations, weed violations, etc. in an effort to keep their subdivisions aesthetically pleasing. Metropolitan makes every effort to assist tenants with HOA issues, and informs tenant’s exactly how to dispute a violation if they feel it was issues incorrectly. However, we ultimately have no authority over any HOA and does not have any power whatsoever to remove violations issued by an HOA. Metropolitan does keep detailed notes regarding interaction with all parties relating to each property. I have attached the History and notes of this specific property verifying our response to each issue (whether HOA or Maintenance related) the customer submitted. Again, the allegations of “no response”, and “standing maintenance issues” is false. Metropolitan does not own the property and as a property manager must treat each tenant equally according to the Landlord Tenant Act regardless of a customer’s changing situations. When a tenant applies for a property, the income of all qualifying applicants is taken into account as to whether or not a tenant will be able to afford the monthly rent. One of the reasons a lease agreement/contract is agreed to by all parties is to insure all qualifying parties (and their incomes) remain in the property for the term of the lease to support the monthly rent obligation. When a “qualifying applicant” whose income is relied upon to meet the monthly rent obligation decides, to “purchase a home and move out”, (prior to their lease expiration) this does not relieve the tenants from their obligation to continue to honor their lease. Nor does this warrant a waiver of early termination fees from the resulting loss of that applicant’s income. This customer stated in the email he sent Feb. 25 2015 that “we cannot afford to remain in this house due to financial reasons. My daughter resided with us since we moved into the house and she moved out and purchased a home in November”. And, also stated in that email that he “understands the contract”, early termination fees. To the extent that we “forwarded personal or private information to another resident” upon investigation we did find that this customers public phone number and email address email had been inadvertently pasted in a single email to a single resident. A purely an honest mistake for which we have apologized. There has been no harm caused by this action. The phone number is not an “unlisted number”. I have also relayed (as you can see in my email) to this customer that Metropolitan appreciates this tenant’s service to our country, but that does not relieve him of his obligation to honor his contract. Due to the fact that this customers main complaints are with the HOA that governs this subdivisions, and that we have supplied documentation clearly disputing any allegations against Metropolitan, We would expect the Revdex.com to remove this matter from our record,

Review: Thank you.

I rented an office ([redacted]) for my private practice from Metropolitan in October of 2013, signing a month by month agreement. For various reasons I only rented for 3 months (terminating in December 2013) as I decided for many reasons not to pursue an office-based practice. During that period, the cleaning staff repeatedly left the deadbolt open on my door and triggered the alarm system I installed. The alarm system itself was stolen in December. this was not covered by my renter's insurance, as there was an outstanding deductible of $500. After multiple false alarms had been generated, I was finally charged $96 by the [redacted] for a false alarm charge. Ultimately, the manager, Tom Steinheiser, said I couldn't prove his employees stole the alarm system or triggered the alarm multiple times. I informed him throughout this period of every occurrence. Only I and his employees had access to the office and had the code to the system. Ironically, when I first signed the lease he advised that if I accidentally triggered the front door alarm to the building, Metropolitan would expect I pay and would bill me. When the situation was reversed, no consideration was given and he stopped responding to my efforts.Desired Settlement: I would like:

1. an apology

2. $ 96.00 for the alarm fee I had to pay due to the false alarms generated by Metropolitan and/or it's contractors/employees

4. an explanation of what was done to determine who stole my alarm system - ?review videos? inquire to cleaning crew,, etc

Business

Response:

January 22, 2014I was informed via email on 11/20/2013 that that she received a call from her alarm company for a false alarm at 3:45a.m. as well as a false alann call at !2:30a.m. some time in October 2013(she did not specify a date). I emailed the person at metropolitan in charge of the cleaning crew to contact them regarding this issue. We did address the issue with the supervisor of the cleaning crew and verified they knew how to correctly operate Ms. [redacted]'s alann. (I've included corroborating emails)Our building does not have security cameras viewing the entrance or the interior of Ms. [redacted]'s suite. Our security cameras all of the building entrances, a portion of the first floor hallways, and the first floor waiting area. We reviewed the recording from that morning. We did not see any activity in our building by our cleaning crew or any other people during the time frame one hour before and after 3:45am.We again reviewed our security camera recordings during the time frames Ms. [redacted] last saw her alarm system and alleged it was stolen. We did not discover any damning evidence of any person taking the alarm device. Keep in mind that there are no cameras directly viewing the interior or exterior of the suite Ms. [redacted] leased.I will add that we have never had any issues of this nature with our cleaning crew ever stealing any items from any tenants in our building and have no reason to believe or any actual evidence that they stole Ms. [redacted]'s alarm system.While it does appear awfully coincidental that Ms. [redacted] had no incidences of any theft from her office, but as soon as she decided to terminate her lease, and list her office equipment for sale on [redacted], her alarm is allegedly stolen? No other items were reported to be stolen? While we do not feel we are responsible for the false alarms at Ms. [redacted]'s office or responsible for the loss of her alarm, as a gesture of good faith and in an effort to resolve this issue in a favorable manner, we will reimburse Ms. [redacted] $96.00 for the charge she incurred for the false alarm.

I purchased 7 homes from Metropolitan during the crash in an attempt to create income for my wife and I in retirement. I had them manage the homes and it has been the worst business experience of my life. Their projections for cash flow were from 7 to 11 percent return and their performance was actually a negative return! When I questioned their performance I was told that "perhaps I shouldn't be a real estate investor". The relationship deteriorated until they accidentally sent lease cancellation notices to all of my tenants! They denied doing it until I produced a letter from one of the tenants. They then cancelled our management agreement with one months notice even though our signed agreement called for much more time for either side to cancel. They then refused to cooperate with another vendor who I hired to take over and failed to provide critical information such as the HOA contacts for the homes. For the last six months, some of the HOA's have continually notified Metro that they were behind in paying the HOA fees. They did not respond to them nor inform me of the issue. A lien was filed on one of the homes with many late fees associated with lack of payment.

This firm advertises for tenants with poor credit, leases homes to them with minimal deposits, then when the tenants leave and destroy the properties, they handle the renovations by outsourcing the work and adding a large premium over the real costs as profit for themselves. I had a tenant move out doing $7,500 in damages that I will never be able to collect.

My opinion is that this is perhaps the greediest business I have ever experienced with fees for everything imaginable. In my last meeting at their facility I asked to borrow the key to use the mens room and they said there would be a fee. It wasn't funny.

I would be more than happy to provide proof of any of my statements above. If you are looking for someone to manage your rental properties, I strongly recommend going elsewhere.

Review: I have been a loyal tenant for a full year paying rent on time every month. I have recently vacated property 4/30/14 leaving property completely clean and no damage what so ever. I recieved a bill/ ledger stating I owe $55 which I have proof ive paid every month same amount in full and other unnecessary charges like carpet cleaning, house cleaning, paint etc. I CLEANED whole house leaving it spotless. How can I be charged for that. Also paint... the paint was not painted well when I moved in which was written on my move in list of things that was wrong with property before I moved in. Theres other false charges on there. They are stealing $360 from me and think they can get away with this. I DO NOT recommend Metropolitan Real Estate to anyone!!Desired Settlement: I want my money back. This is really unprofessional, stealing from a single mother of three children and lying about charges. These people need to be stopped its not far I work my butt off and there taking my childrens money without any logical truthful reason. There will be a law suit if this is not resolved.

I attempted to lease a home from Metropolitan Estate Rentals. I was advised the home came with air conditioning / an AC unit on the house and that we could do a walk through. I signed the documents to begin the process and later found out AC was not included and the company declined a walk through. This was advised after they took the application fee processing fee. They had me sign that paperwork under false pretenses and then would not return the $450 when this was later disclosed.

[redacted] declined after numerous emails were sent requesting this. He referenced the contact and the “as is” portion that was initialed on the document which discussed repairs, not stating anything about it being our responsibility to install an AC unit. Information about the AC unit came a few paragraphs down which implies that an AC unit was part of the house, which it was not and this company /the realtor clearly falsely advertised to us. A contract was signed were my initials are crossed out since we were told not to sign on the portion regarding an AC unit missing as is was not applicable to me since an AC unit was on the house. It clearly reads “NA” as we were told by the realtor it had AC. This document was then sent to [redacted].

This was truly a disappointing experience. I was referred back to the realtor, but it was not her company who has the $450 dollars, it’s Metropolitan so they can’t help me either. Consumer be aware of this companies properties and their management.