Metropolitan Realtors

Sent: Friday, December 08, 3:PMSubject: Revdex.com case # *** Golden Wrench Automotive repair shopTo whom it may concern, ** *** *** came to my shop on 10/28/to get her car fixed Rack and pinionShe came back with a clock spring problems but want to fix
for freeWe have payment options for her but all she want is free serviceSince the two parts are located at different placesWe did not touch the clock spring but only fix the Rack and pinion which was damagedWe return her car in perfect condition with no damage on 10/ 28/She was satisfied with everything when she picked up her carSince cars have many automotive parts that can be damage anytimeWe are not responsible for any customers auto parts that we did not fixedWe have place a warranty on her Rack and pinion for one yearsWe value our reputation and customers satisfaction highlyWe would not do anything to damage our relationship with customersPlease feel free to contact me at *** if you have any questionsSincerely, Trung L*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  Regarding Mr T[redacted] reply, I did not receive my car back in perfect shape, when I reiceved the car back was when the steering wheel controls did not function at all. I can prove that the same day that I took my car back and checked it while I was driving, I sent a text message to the Mecanic [redacted] telling him that anything on my steering wheel wasn’t working and he replied saying “I will check if that has any relationship and I’ll let you know”, he never replied back. All the steering wheel functions worked when I brought my car to his company. The option that they gave me was to buy the clock spring myself and then take my car to them to “fix it”, I can not afford another $600, it is something that they should be responsible for. Obviously Mr T[redacted] is not a man with a good reputation.