My monthy water bill is approximately $30 per month. My monthly sewer bill is $71 per month. How can they justify this cost? In my opinion, MSD is crooked. I contacted several agencies about them and for the most part, got the runaround. We need to standup against this crooked company!
See attachment for response and documents in it's entirety I am writing on behalf of the Louisville and Jefferson County Metropolitan Sewer District, in my capacity as Assistant Legal Counsel and in response to the complaint submitted by [redacted] ***, ID [redacted] The complaint stems from the failure of a backflow prevention device that MSD paid to have installed in Mr***’s house in September of MSD offers two voluntary programs under its Plumbing Modification Program to reduce basement backups and remove improper connections to the sewer systemThis program has helped thousands of property owners prevent basement flooding, decrease sewer system overflows to the streams and river and improves the overall water quality within Jefferson CountyMSD offers this voluntary program, usually at NO CHARGE to the customer and it is a voluntary programOnce a property owner signs up for the program, this device is installed in the house by a licensed plumberThe customer is provided with an operation and maintenance manual and signs a release which releases MSD of any claims for liability stemming from the installation of the device and the customers failure to maintain the deviceI have included a copy of the O &M manual and a copy of the release signed by Mr*** In investigation the incident that Mr [redacted] is complaining of MSD respectfully disagrees with his recitation of the factsAfter the incident, on April 16, Plumbing Modification Supervisor Marty [redacted] met with Mr [redacted] to review the situationMr [redacted] observed that in the months since installation, the flapper was already coated with grease and sludgeMr [redacted] admitted to Mr [redacted] that he had never cleaned the valves as recommendedIn addition, he admitted he did not close the shut off valve once he observed the backupMr [redacted] has speculated that when the basement was finished that Mr [redacted] had carpeted over the valvesMr [redacted] advised Mr [redacted] again of the maintenance and operation proceduresPer the release signed by Mr***, failure to maintain the device waives any claim against MSD, Further evidence in support of MSDs position that it is not responsible for Mr***s loss is that, as a comparison, [redacted] homes on [redacted] have participated in the program and had sewer backup protection installedOf the 11, only Mr [redacted] reported a backup on April During the timeframe of April 2, 1015-April , 2015, over -inches of rain fell in Jefferson CountyThus, it appears that the devices performed accordinglyFor the reasons set forth herein, MSD does not believe it has any liability If you have any questions, need any additional information or would like to discuss MSDs response, please feel free to contact me at [redacted] Sincerely, [redacted] , Assistant Legal Counsel
See attachment for response and documents in it's entirety.
I am writing on behalf of the Louisville and Jefferson County Metropolitan Sewer District, in my capacity as Assistant Legal Counsel and in response to the complaint submitted by [redacted], ID [redacted]. The complaint stems from...
the failure of a backflow prevention device that MSD paid to have installed in Mr. [redacted]’s house in September of 2014.
MSD offers two voluntary programs under its Plumbing Modification Program to reduce basement backups and remove improper connections to the sewer system. This program has helped thousands of property owners prevent basement flooding, decrease sewer system overflows to the streams and river and improves the overall water quality within Jefferson County. MSD offers this voluntary program, usually at NO CHARGE to the customer and it is a voluntary program. Once a property owner signs up for the program, this device is installed in the house by a licensed plumber. The customer is provided with an operation and maintenance manual and signs a release which releases MSD of any claims for liability stemming from the installation of the device and the customers failure to maintain the device. I have included a copy of the O &M manual and a copy of the release signed by Mr. [redacted].
In investigation the incident that Mr. [redacted] is complaining of MSD respectfully disagrees with his recitation of the facts. After the incident, on April 16, Plumbing Modification Supervisor Marty [redacted] met with Mr. [redacted] to review the situation. Mr. [redacted] observed that in the 6 months since installation, the flapper was already coated with grease and sludge. Mr. [redacted] admitted to Mr. [redacted] that he had never cleaned the valves as recommended. In addition, he admitted he did not close the shut off valve once he observed the backup. Mr. [redacted] has speculated that when the basement was finished that Mr. [redacted] had carpeted over the valves. Mr. [redacted] advised Mr. [redacted] again of the maintenance and operation procedures. Per the release signed by Mr. [redacted], failure to maintain the device waives any claim against MSD,
Further evidence in support of MSDs position that it is not responsible for Mr. [redacted]s loss is that, as a comparison, ** homes on [redacted] have participated in the program and had sewer backup protection installed. Of the 11, only Mr. [redacted] reported a backup on April 3. During the timeframe of April 2, 1015-April , 2015, over -8 inches of rain fell in Jefferson County. Thus, it appears that the devices performed accordingly. For the reasons set forth herein, MSD does not believe it has any liability.
If you have any questions, need any additional information or would like to discuss MSDs response, please feel free to contact me at [redacted].
Sincerely,
[redacted], Assistant Legal Counsel
I am writing in response to Complaint ID [redacted]. MSD contacted the customer and met on July 16 with he and our contractor at the property. It was agreed that the area will need to be addressed again with grading, seeding and straw by the contractor. It was agreed that, due to...
growing seasons, the best [redacted]e to do this will be in September. [redacted] MSD Customer Relations Manager [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
See attachment for response and documents in it's entirety I am writing on behalf of the Louisville and Jefferson County Metropolitan Sewer District, in my capacity as Assistant Legal Counsel and in response to the complaint submitted by [redacted] ***, ID [redacted] The complaint stems from the failure of a backflow prevention device that MSD paid to have installed in Mr***’s house in September of MSD offers two voluntary programs under its Plumbing Modification Program to reduce basement backups and remove improper connections to the sewer systemThis program has helped thousands of property owners prevent basement flooding, decrease sewer system overflows to the streams and river and improves the overall water quality within Jefferson CountyMSD offers this voluntary program, usually at NO CHARGE to the customer and it is a voluntary programOnce a property owner signs up for the program, this device is installed in the house by a licensed plumberThe customer is provided with an operation and maintenance manual and signs a release which releases MSD of any claims for liability stemming from the installation of the device and the customers failure to maintain the deviceI have included a copy of the O &M manual and a copy of the release signed by Mr*** In investigation the incident that Mr [redacted] is complaining of MSD respectfully disagrees with his recitation of the factsAfter the incident, on April 16, Plumbing Modification Supervisor Marty [redacted] met with Mr [redacted] to review the situationMr [redacted] observed that in the months since installation, the flapper was already coated with grease and sludgeMr [redacted] admitted to Mr [redacted] that he had never cleaned the valves as recommendedIn addition, he admitted he did not close the shut off valve once he observed the backupMr [redacted] has speculated that when the basement was finished that Mr [redacted] had carpeted over the valvesMr [redacted] advised Mr [redacted] again of the maintenance and operation proceduresPer the release signed by Mr***, failure to maintain the device waives any claim against MSD, Further evidence in support of MSDs position that it is not responsible for Mr***s loss is that, as a comparison, [redacted] homes on [redacted] have participated in the program and had sewer backup protection installedOf the 11, only Mr [redacted] reported a backup on April During the timeframe of April 2, 1015-April , 2015, over -inches of rain fell in Jefferson CountyThus, it appears that the devices performed accordinglyFor the reasons set forth herein, MSD does not believe it has any liability If you have any questions, need any additional information or would like to discuss MSDs response, please feel free to contact me at [redacted] Sincerely, [redacted] , Assistant Legal Counsel
Subject: RE: ID ***
MSD, working through our 3rd Party Adjustor, has agreed to replace the washing maching and to dispose of the damaged one
See attachment for response and documents in it's entirety.
I am writing on behalf of the Louisville and Jefferson County Metropolitan Sewer District, in my capacity as Assistant Legal Counsel and in response to the complaint submitted by [redacted], ID [redacted]. The complaint stems from...
the failure of a backflow prevention device that MSD paid to have installed in Mr. [redacted]’s house in September of 2014.
MSD offers two voluntary programs under its Plumbing Modification Program to reduce basement backups and remove improper connections to the sewer system. This program has helped thousands of property owners prevent basement flooding, decrease sewer system overflows to the streams and river and improves the overall water quality within Jefferson County. MSD offers this voluntary program, usually at NO CHARGE to the customer and it is a voluntary program. Once a property owner signs up for the program, this device is installed in the house by a licensed plumber. The customer is provided with an operation and maintenance manual and signs a release which releases MSD of any claims for liability stemming from the installation of the device and the customers failure to maintain the device. I have included a copy of the O &M manual and a copy of the release signed by Mr. [redacted].
In investigation the incident that Mr. [redacted] is complaining of MSD respectfully disagrees with his recitation of the facts. After the incident, on April 16, Plumbing Modification Supervisor Marty [redacted] met with Mr. [redacted] to review the situation. Mr. [redacted] observed that in the 6 months since installation, the flapper was already coated with grease and sludge. Mr. [redacted] admitted to Mr. [redacted] that he had never cleaned the valves as recommended. In addition, he admitted he did not close the shut off valve once he observed the backup. Mr. [redacted] has speculated that when the basement was finished that Mr. [redacted] had carpeted over the valves. Mr. [redacted] advised Mr. [redacted] again of the maintenance and operation procedures. Per the release signed by Mr. [redacted], failure to maintain the device waives any claim against MSD,
Further evidence in support of MSDs position that it is not responsible for Mr. [redacted]s loss is that, as a comparison, ** homes on [redacted] have participated in the program and had sewer backup protection installed. Of the 11, only Mr. [redacted] reported a backup on April 3. During the timeframe of April 2, 1015-April , 2015, over -8 inches of rain fell in Jefferson County. Thus, it appears that the devices performed accordingly. For the reasons set forth herein, MSD does not believe it has any liability.
If you have any questions, need any additional information or would like to discuss MSDs response, please feel free to contact me at [redacted].
Sincerely,
[redacted], Assistant Legal Counsel
I am writing in response to Complaint ID [redacted]. MSD contacted the customer and met on July 16 with he and our contractor at the property. It was agreed that the area will need to be addressed again with grading, seeding and straw by the contractor. It was agreed that, due to...
growing seasons, the best [redacted]e to do this will be in September. [redacted] MSD Customer Relations Manager [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]