Metro's Best Electric

The first time the customer called regarding this problem was 8/6/17 and the next opening we had was for 8/25/17.  The customer expressed that was too long to wait.  I tried to help over the phone by suggesting to have a friend or neighbor vacuum the vents to the smoke alarms because at...

that time the triple digit temperatures and smoke from the wildfires were setting off smoke alarms. When the email was sent on 8/10/17 and 8/11/17, I was out of the office.  When I returned on Monday 8/14/17, I saw the email and forwarded it to my electrician.  I responded to customer that I had forwarded the message to my electrician regarding replacing hard wire with battery and was told that we cannot downgrade code.As for the warranty, the attached invoice clearly states that there is a 3 year warranty on parts and this is clearly past the warranty period, this is not a workmanship issue.

Complaint: [redacted]
I am rejecting this response because:  She absolutely did not say she would inspect the outlets for free. She said it would be approximately $188 to have someone come out just to see what the problem was. And she did not say it was because I wasn’t a member. She said it was because he warranty didn’t transfer to the new owner.   I would like for them to send someone out, free of charge, to see why the outlets they replaced are still not working. In addition, no where on the invoice does it say that the warranty of for members or current homeowners.  It just states that there is a warranty for 3 years on parts and a lifetime warranty on workmanship  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This is the response I received from Metro's Best Electric on 8/15.  The Electrician is suggesting an upgrade. These smoke detectors are only 3 years and 4 months old. I paid almost 400.00 to have them installed. I sent a response asking them what their proposed cost would be on 8/15 and they have not replied or called me. Their lack of concern or urgency is unnacceptable.  Dear [redacted], The following is from our electrician: “We cannot downgrade code by removing the electric smoke detectors that are hardwired and interfaced with each other and replacing with battery only. We also cannot remove the Arc Fault type breaker. Our newer style smoke detectors have a much better success rate as far as limited false alarms. Perhaps we could upgrade?” It appears that the unit/product has failed.  The warranty as stated on the invoice is 3 years for the parts. The failure is not due to workmanship. Regards, [redacted]
Sincerely,
[redacted]