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Metro's Other Woman of the Triangle

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Metro's Other Woman of the Triangle Reviews (1)

Metros Other Woman charged upfront for cleaning services. Less than 10% of work completed. They refuse to finish the job or refund money. Metros other woman charged upfront for cleaning services. Cleaning person there less than 20 minutes on Wednesday, September 10, 2014 and did less than 10% of work outlined. Manager [redacted] received after pictures from me. He refuses to return calls after receiving pictures.I have disputed charges with my credit card company.Desired SettlementRefund of the full $120.00 fee for services not rendered. Also, refund of $78.00 with "Z Spotlight" for future cleaning service we purchased up front.Business Response Mr [redacted] received a cleaning on Sept 10. It was an empty residence that he was flipping. He called the day before to schedule the cleaning and wanted to use his 2hr zspot promo voucher. I informed him that we were unable to accept the voucher due us already reaching our weekly quota allowed for zspots. I offered to schedule his cleaning for the following week with the voucher or give him the cleaning the following day, but he would have to pay directly our retail rate. So he chose to do to schedule the next day and pay full price.On the day of the cleaning, our staff member (hereby referred to as *.) arrived for services at the scheduled time. Mr. [redacted] let in *., but left shortly after the start of cleaning. *. worked at Mr. [redacted]'s for a total of 2.5hrs. She called me upon arrival (as company policy requires) and then called again an hour later to inform me that she was leaving to acquire additional supplies and lunch. She was gone from the house for approx. 35 minutes. During the *.'s short departure, Mr. [redacted] called her personal cell phone and asked where she was. *. explained that she ran out for lunch and supplies, but would be returning ASAP. * promptly returned and spent an additional 1.5hrs cleaning. Because of the potential hostility, we escalated protocol - which means, all details related the visit were notated and photos were taken at departure. This is a process that helps us provide evidence in case of a complaint. On Sept 11 between 2-3pm, Mr. [redacted] called me and stated that no cleaning had taken place at the home. I requested that we schedule a walk thru, but Mr. [redacted]'s response was that he had already cleaned the house himself and instead he wanted a full refund for the cleaning. When I asked him to detail specific issues related to the cleaning, he responded by saying that nothing had been touched. Mr. [redacted] stated that he had photos and offered to forward them to me. I accepted his offer and told him that I would get back in touch with him after review. Upon receipt, I compared my photos with his. I was able to identify 3 items that were missed. 1: The AC vent cover was not dusted2: The kitchen light fixture had been dusted but not removed and washed -- note we DO NOT take down and wash light fixtures as part of a traditional cleaning.3: The toilet contained reddish water...When I spoke to *. regarding this, she informed me that the chain was missing on the inside of the toilet and couldn't be flushed. Mr. [redacted] was aware of this and poured Vinegar in all of the toilets. Other items Mr. [redacted] complained about: he said the ceiling fan had not been dusted- however, our inspection of photos suggest that the darkness on the white fan blades are stains from dust buildup, which happens over time and cannot be removed. He also stated the showers hadn't been clean, but his complaint was related to paint spots and splatters... we can not remove dried paint from any surface.I called Mr. [redacted] to discuss the issues. He did not answer, so I left him a VM to discuss the photos. Additionally, in good faith to make Mr. [redacted] a happy customer, I offered to add an extra hour to his Zspot cleaning voucher. Note- our service guarantee states that if for any reason a client is displeased with a service, a member of management will conduct a walk thru and send in a staff member for a touch up cleaning. Because Mr. [redacted] had declined this previously, I went outside of our standard and offered the free hour of services, which I think is completely reasonable. I received a message from Mr. [redacted] a couple of days later and returned his call again.. This time I left a message for him to give me a call and I haven't heard back from him. At this time, we do not believe that Mr. [redacted] is owed a refund for services. Our photos and detailed statements can account for the happenings of the day of service. We have attempted to offer a solution resolve this matter, but have not heard back from the client. Our offer still stands, we are happy to provide Mr. [redacted] with a free hour of service. Consumer Response Mr. [redacted] is correct, I did request a cleaning service the next day at full rate. The rate was based on the work needed, not the time required. He asked me for a detailed list of the work scope. I told him, and he said that would be $120.00 to complete those tasks. I agreed. "*" showed up a little after 9:00 AM. I reviewed the scope of work with her. I left for 45 minutes. When I came back, "*" was gone. I did call her to ask her the status of finishing the work (I had her # because she called me to tell me she was going to be late). She said she went to and ate at [redacted] for lunch and then to pick up some [redacted]. I said no problem, I understand. That took at least 45 minutes. When she came back, I left for 15 minutes to take some trash to my home that is 1 mile away. When I returned, she was gone for good. I took pictures of the state of non cleaning after that time frame. The home had to be cleaned because there were pictures going to be taken that afternoon for listing purposes. Facts: My pictures are dated and time stamped after Mr. [redacted] has stated "*" left. The ceiling fans have no stains on them after they were properly cleaned by me. I have phone records of calling Mr. [redacted]. I welcome his phone record of calling me back to offer a compromise. I did not receive said phone call. There are 11 plantation blinds in the home. Mr. [redacted] and "*" were informed that they needed hand wiping because of the residue on them. Dusting alone would not clean them. She agreed. I challenge Mr. [redacted] to come clean those blinds alone in the time period she was there. It can't be done. It took me 15 minutes each. Eleven times 15 minutes is two hours and 45 minutes. Based on the quality of service provided, we decided we did not want this company in our own home, and requested a "Z Spot" refund as well.Final Business Response As seen on our website at [redacted], we do not hand wash blinds. Under our Traditional Cleaning section - which is the service that Mr. [redacted] received, you can read the following: All Rooms:Dust baseboards, light fixtures, furniture, window sills, shelves, blinds, and décor --- Blinds are dusted with a damp cloth - we DO NOT hand wash them. Here in lies the confusion. We would never have provided this service, as it isn't offered by our company. We are considering this dispute closed, as Mr. [redacted] is asking for a service to be provided that isn't offered and he isn't interested in comp hours - which was offered to him for his inconvenience. We believe our housekeeping services to be completed to best of our abilities, as it appears no solution can be made. If Mr. [redacted] would like to reconsider our offer for 1 hour of free service, he is welcome to contact our office.

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Description: Concierges, Cleaning Services, Party Planners, Personal Organizer

Address: PO Box 99323, Raleigh, North Carolina, United States, 27624-9323

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