MetroStar Realty, LLC.

Review: To whom it may concern: **. [redacted], who is a realtor working for Metrostar served as agent for my purchase of the property located at [redacted], VA, [redacted]. During this transaction, it was agreed that the agent will be paid for $3,000 limited service agent commission and $295 admin fee to Metrostar. The rest of the 3% commission paid by the seller will be paid to [redacted]. In the written agreement, [redacted], who is the broker of Metrostar, changed the term to "the rest of the 3% commission be paid toward closing expense" (I didn't notice the difference due to my limited knowledge to the settlement process). Neither **. ** nor **. [redacted] disclosed to me that there are strict limitations on what expenses can be applied toward closing cost and how to dispose the rest of the fund that can't be applied toward closing expense.

About 10 days before closing, [redacted], the closing company, advised me that there would be a surplus of $7,952.93 after deducting closing costs, the $3,000 commission and the $295 administration fee. At this point in time, I could have used this $7,952.93 surplus to purchase points to lower the interest rate on the loan for the Property. My loan officer, **. [redacted], suggested that I work with **. [redacted] on how to distribute the $7,952.93 surplus. [redacted] informed me that she would pay me the $7,952.93 surplus in cash after deducting relevant income taxes that Metrostar would incur. I agreed to these terms and told **. [redacted], the loan officer, that I no longer needed to purchase points to lower my interest rate since **. [redacted] agreed to the aforementioned terms.

However, on settlement day, [redacted] breached the agreement with me and told me that she would not give me the remaining $7,952.93 in cash (less tax). I then contacted **. [redacted] to purchase points but was informed that it was too late to do so. **. [redacted] have also denied my requests for the money he is due.

**. [redacted] has yelled and insulted me through the phone several times. **. [redacted] kept saying that she heard from [redacted] and [redacted] (Broker of [redacted]) that I'm not a nice person and her bad impression about me is from them. They both denied that they have made any negative comment about me. They all agreed to meet **. [redacted] in person to clarify the fact that they never said any negative word about me. But **. [redacted] refused to meet.

It was **. [redacted]’s trick of first agreeing to give me the surplus in cash and then back out at last minute that prevented me from spending all the money toward closing. (My loan officer [redacted] can confirm the fact if necessary).

On March 16th, **. [redacted] said through the phone to me that she has helped a lot of her customers who had similar situation as mine by giving them cash after closing (although she claims it's illegal to do so). But she just doesn't want to return the cash to me.

As an agent, it's **. [redacted]’s professional responsibility to provide her customer detailed information on how the transaction will be handled. She purposely concealed the fact that there are strict limitations on what can be applied toward closing expense and didn't disclose how to dispose the rest of the fund. When I tried to discuss with her on how to handle the rest of the fund, she kept yelling at me and hanging up my phone, which is very IMPOLITE and UNPROFESSIONAL. By offering to give me after tax cash on the amount that can't be used up at closing and back out at last minute, she misled me to miss the opportunity of buying points with the extra commission rebate.

**. [redacted] told me that it’s a common practice for her to give customers after tax cash (Although she claims it’s illegal to do so when I asked her for the surplus from commission rebate after my house was closed). As a real estate broker, **. [redacted] is dishonest, unprofessional, and even conducts illegal transactions. She has conducted fraud of $7,952.93 on me.

I’d really appreciate it if you could please investigate into the transaction and bring **. [redacted] to justice. Please do not hesitate to contact me if you have any questions or need additional information. You can call me at ###-###-#### or email me at: [redacted]

Sincerely,

[redacted]Desired Settlement: **. [redacted] refund me the $7,952.93 in cash (less tax) commision rebate.

Best regards,

Business

Response:

December 4, 2013

To Whom It May Concern,

I am writing in response to your correspondence dated November 25, 2013 (ID9794030). I greatly appreciate the opportunity to explain in detail about **. [redacted]’s dispute.

In early November 2012, **. [redacted] approached MetroStar Realty LLC (MetroStar) for home purchasing service. **. [redacted] stated that he was experienced in the real estate business and requested only limited services from MetroStar, i.e., preparing and negotiating the contract. In November 2012, MetroStar worked with **. [redacted] and successfully secured a ratified contract. During this period, MetroStar and **. [redacted] entered into a written agreement where MetroStar agreed to contribute a major portion of the selling commission towards **. [redacted]’s closing costs. The agreement was dully signed by both MetroStar and **. [redacted].

**. [redacted], while working on the settlement, failed to incur sufficient closing costs. Neither did **. [redacted] keep MetroStar informed of the exact amount of the closing costs. Despite the lack of information, I proactively reached out to **. [redacted] on December 27, 2012 and informed him that MetroStar had issued a check to [redacted] in the amount of the estimated closing costs.

In January 2013, after applying a major portion of the commission ($14,247.07) towards **. [redacted]’s closing costs, [redacted] sent the remaining commission balance to MetroStar. [redacted] stated in a written correspondence that it had followed the agreement between MetroStar and **. [redacted], and had offset **. [redacted]’s entire closing costs with MetroStar’s credit. However, since **. [redacted]’s closing costs were less than Metro Star’s earned commission, the remaining balance was due to MetroStar. [redacted] subsequently closed this case.

For your information, I’ve provided a full history of the matter, as well as all the supporting documentation. After reviewing the factual matters surrounding this issue, you will see that **. [redacted]’s complaint is unfounded.

I hope that I have given you sufficient background information and supporting documentation regarding this matter. Should you need additional information, please feel free to contact me.

Best Regards,