MetroWest Community Federal Credit Union

HI, Please let me know if you have any questions regarding this complaint response Thanks***

HI, Please let me know if you have any questions regarding this complaint response.  Thanks[redacted]

[redacted] had an account at the credit union in which she was joint with her daughter. Her daughter also had her account individually. The daughter overdrew her individual account at the credit union and repeatedly ignored our requests to pay the overdraft. subsequently we put a hold on the...

joint account in an effort to have overdraft paid. There were emails that were exchanged back on October 12th and 13th.(see transcript attached) stating that they had until October 19th to pay the overdraft or accounts would be closed. after failing to clear up this matter we closed both accounts. As stated earlier, her daughter repeatedly denied our requests for payments thus forcing our hand and creating an unnecessary situation that could have been easily resolved. [redacted] will need to contact the SSI office and whomever else she gets checks from to advise them this account is closed. She had had more than two weeks to advise them before the 28th of October, and failed to do so. We work diligently at the credit union to help our members as best we can, but if they fail to cooperate then we need to move forward. We still have not heard from [redacted] daughter as of 11/2/15.