MetroWest Daily News

Thank you for bringing this matter to our attentionWe will get to the bottom of this today, to see what the disconnect has been, and will ensure that this matter is corrected once and for allWe do show messages being sent to the field to cease delivery, so this should have been resolved after the initial contactI will be asking the delivery manager to confirm with the area carrier in person, to ensure that they do not deliver again

We are contacting our delivery management right now to get to the bottom of this, and to make sure no more papers are leftWe will make sure that this is resolved right away

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This kind of message has been submitted by the business more than once, and it has not been resolvedI have also contacted the carrier, who has been unresponsive to my request for communicationI remain doubtful that this issue will be resolvedBecause the papers that are being delivered are a day old, someone is purposefully doing this for some reasonIt's not just an accident each time Regards, [redacted]

Readers who were members of the class were given an opportunity to receive a refund of the value of the Lens magazine cost, or an extension of their subscription, by filling out a claim. In order to be eligible, claims were to be submitted by the deadline outlined within the Class Action
notification. As per the settlement, Premium Editions will continue to be published and delivered periodically, resulting in shortening of subscribers' subscription unless a subscriber elects to be billed separately for Premium Editions. The reader may elect to be billed separately going forward, if they wish. Full information regarding the Class Action settlement can be viewed here: GHMClassAction.comI have attached a PDF of the settlement information, which outlines the terms of the settlement and the options for members of the Class.This reader, specifically, does appear to have requested to opt out of the Premium Edition cost (when that option was available), back in July of Unfortunately, due to a data entry error on the part of the agent she spoke with, the opt out was not submitted for processing. We have credited $for the five published premium editions that occurred since she made that requestThis leaves a refund of $to be processed on her account. If she prefers, she may decide to restart service, and have this $apply towards future newspapersNote: If she restarts this current account, she will be grandfathered in to stay opted out of any Premium Edition costs going forward. However, if she does not restart her current service, and starts a new account days or more from now, she will be treated as a new customer, and subject to Premium Edition costs

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response
does not YET satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I appreciate the company's concern, but I will not be satisfied until I receive no more papers from themI've heard that kind of response before
Regards,
*** ***

We do see that a complaint for this address was submitted previously to us, and the issue should have already been resolvedWhen last we received this information, our field team was contacting the carrier in the area to address thisThe local delivery managers were also setting up future visuals
to ensure that the deliveries did in fact stopOur apologies that this has somehow continuedWe are following up today on our end to see what the problem is, and to secure a permanent resolution

Thank you for bringing this matter to our attention. We will get to the bottom of this today, to see what the disconnect has been, and will ensure that this matter is corrected once and for all. We do show messages being sent to the field to cease delivery, so this should have been resolved after...

the initial contact. I will be asking the delivery manager to confirm with the area carrier in person, to ensure that they do not deliver again.

Complaint has been reviewed and our records do reflect that the resident should not be receiving the MetroWest. Our Circulation Management has reached out this morning to the upper management of the delivery company, PCF, to resolve this. We have emphasized that this has been an on-going issue,...

despite the resident's efforts and our repeated instructions to cease delivery. We will be following up throughout the day with PCF to confirm what measures will be taken to resolve the issue once and for all. Once we have confirmation, we will continue to keep an eye on the situation to verify compliance.

We are contacting our delivery management right now to get to the bottom of this, and to make sure no more papers are left. We will make sure that this is resolved right away.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This kind of message has been submitted by the business more than once, and it has not been resolved. I have also contacted the carrier, who has been unresponsive to my request for communication. I remain doubtful that this issue will be resolved. Because the papers that are being delivered are a day old, someone is purposefully doing this for some reason. It's not just an accident each time. 
Regards,
[redacted]