Metrowest Subaru

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .? ? I spoke to **? [redacted] and he stated he would refund me the $in addition to the two year maintenance plan, as stated in the ammendumPlease amend the refund Regards, [redacted] ? ?

For the second time, the business response contains statements which are inaccurate and libelous? The business is falsely claiming that profanity was used as a method to not have to talk about promises which were made but not honoredWe have witnesses who were on speaker phone who heard all of the phone calls with the businessFurther, we inquired by email several times over several weeks and never got an answer back from the business? There is no reason why we would be trying to obtain this unless it was promised to us? Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? Regards, [redacted] ? ?

The only conversation Mr*** ever had was with me *** ***(General Manager of the store) in regards to the creditI spoke to him after the mirror was installed outside our service drive and he was extremely happyHis wife called on the service credit and was rude and did use profanityI did not promise a dollar a mile and a mirror which would total to almost dollarsI am sorry that the *** family feels the way the do but Metrowest Subaru was not obligated to do anythingThe ***s bought a car and signed all the paperwork stating the car had miles!! Metrowest Subaru will not make any additional offers and the *** family is still not welcomed here based on the profanity used by Mrs***

Mr*** *** purchased a car from our inventory that had miles on itHe was told how many miles the car had on it and he signed all of the required documents at the time of the sale including the odometer statementHe called me the next morning and said his wife was not happy and did not
like the fact the car had miles on itIn good faith I offered Mr*** a service credit in the amount of $dollars because his wife was not happy.(Metrowest Subaru was under no obligation to do anything for Mr*** but we felt it was good customer service)Before we hung up the phone he told me that his wife really wanted the *** auto-dimming mirror and the car they had purchased did not have oneI told him our dealer cost was close to and that we would put that on for him instead of the creditHe was very thankful and appreciativeAlmost a month later we received a call from Mrs*** asking about her service creditWe informed her that there wasn't a credit because her husband chose the mirror insteadShe became very irate and used profanity and insulted my integrityMrs*** was never part of the conversation I had with Mr***Metrowest Subaru feels we were very helpful to Mr*** in this situationI apologize if there was any miscommunication on my behalf or theirs but we were not obligated to do anything at all for them based on the mileageWe did it in good faith and they have a new mirror to show for itAfter her outburst I let Mrs*** know that she would not be welcome at our dealershipWe take pride in customer service but we do not support the use of profanity or insults to anyone on our staff. *** ***General Manager

I leased a *** from Metrowest Subaru on November with ***, and ***There was a special promotion that weekend which included years free maintenance and oil changeThe agreed monthly payment for my lease was $208 taxes and fees included for months** was the
financial managerMo aggressively persuaded me to purchase the extended prepaid maintenance plan for the 3rd year which led to a monthly payment of $I ultimately decided I did not want to prepay for the plan and canceled on November 15, well within the days to cancel** said he would reimburse that amount back to Subaru, but could not redo a new contract, and instead that reimbursement would go towards my lease paymentsThe other financial manager came in after ** said he was too busy to deal with this and told me that I would get a confirmation email from Subaru once it was finalizedI never received an email, but I got a confirmation letter in the mail for my year prepaid maintenance planIn December, I contacted **, the general manager and after several emails, he finally directed me to ***, the general sales managerI met with *** at the dealership and he gave me a copy of the receipt of the refund and told me the cancellation of the year maintenance plan would take up to days to show on my lease accountI checked several times with ***, who handles my lease, to see if the refund went through and gave the dealership the benefit of the doubtFinally, in April I contacted *** again asking to she where the refund was and he directed me to ***, the general finance manager*** then told me there was a mistake which if is why the refund never went throughI never received any notice from them about the mistake over the months I've had the carI want my refund of $975.00 and the "free" two year maintenance

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[The businesses reply is not factually accurate The business manager promised BOTH a service credit of one dollar per mile on the car AND a *** mirror as compensation My adult son heard the entire conversation since I had the call on speakerphone The mirror was provided but the dollar per mile compensation was not provided as promised The business made these promises because I was ready to cancel the transaction The business manager was very hostile The sales meeting went from nice during the pre-sale stage to cold and aggressive and threatening after the sale Why would we call back to check on whether the service credit was logged into their system? Because we had a feeling the business would not follow through due to how hostile they were acting Bear in mind, this $at stake is on an over $32,new car It is unfortunate that the business has chosen to not follow through on its promises We never used profanity either It is just a ruse the business is using to make his case appear stronger It was the business manager who was very hostile and aggressive but that is not what this is all about It is about a simple promise made Now that we have been "banned" from the dealership by their choice, the issue of a service credit is out of the question since I would not be able to use it The business would have to issue a check]
Regards,
*** ***

We deeply regret the misunderstanding and have mailed out the refund of $as requested.Sincerely,*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[The businesses reply is not factually accurate The business manager promised BOTH a service credit of one dollar per mile on the car AND a *** mirror as compensation My adult son heard the entire conversation since I had the call on speakerphone The mirror was provided but the dollar per mile compensation was not provided as promised The business made these promises because I was ready to cancel the transaction The business manager was very hostile The sales meeting went from nice during the pre-sale stage to cold and aggressive and threatening after the sale Why would we call back to check on whether the service credit was logged into their system? Because we had a feeling the business would not follow through due to how hostile they were acting Bear in mind, this $at stake is on an over $32,new car It is unfortunate that the business has chosen to not follow through on its promises We never used profanity either It is just a ruse the business is using to make his case appear stronger It was the business manager who was very hostile and aggressive but that is not what this is all about It is about a simple promise made Now that we have been "banned" from the dealership by their choice, the issue of a service credit is out of the question since I would not be able to use it The business would have to issue a check]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. I spoke to ** *** and he stated he would refund me the $in addition to the two year maintenance plan, as stated in the ammendumPlease amend the refund
Regards,
*** ***

The only conversation Mr*** ever had was with me *** ***(General Manager of the store) in regards to the creditI spoke to him after the mirror was installed outside our service drive and he was extremely happyHis wife called on the service credit and was rude and did use profanityI did not promise a dollar a mile and a mirror which would total to almost dollarsI am sorry that the *** family feels the way the do but Metrowest Subaru was not obligated to do anythingThe ***s bought a car and signed all the paperwork stating the car had miles!! Metrowest Subaru will not make any additional offers and the *** family is still not welcomed here based on the profanity used by Mrs***

Mr*** *** purchased a car from our inventory that had miles on itHe was told how many miles the car had on it and he signed all of the required documents at the time of the sale including the odometer statementHe called me the next morning and said his wife was not happy and did not
like the fact the car had miles on itIn good faith I offered Mr*** a service credit in the amount of $dollars because his wife was not happy.(Metrowest Subaru was under no obligation to do anything for Mr*** but we felt it was good customer service)Before we hung up the phone he told me that his wife really wanted the *** auto-dimming mirror and the car they had purchased did not have oneI told him our dealer cost was close to and that we would put that on for him instead of the creditHe was very thankful and appreciativeAlmost a month later we received a call from Mrs*** asking about her service creditWe informed her that there wasn't a credit because her husband chose the mirror insteadShe became very irate and used profanity and insulted my integrityMrs*** was never part of the conversation I had with Mr***Metrowest Subaru feels we were very helpful to Mr*** in this situationI apologize if there was any miscommunication on my behalf or theirs but we were not obligated to do anything at all for them based on the mileageWe did it in good faith and they have a new mirror to show for itAfter her outburst I let Mrs*** know that she would not be welcome at our dealershipWe take pride in customer service but we do not support the use of profanity or insults to anyone on our staff. *** ***General Manager

For the second time, the business response contains statements which are inaccurate and libelous? The business is falsely claiming that profanity was used as a method to not have to talk about promises which were made but not honoredWe have witnesses who were on speaker phone who heard all of the phone calls with the businessFurther, we inquired by email several times over several weeks and never got an answer back from the business? There is no reason why we would be trying to obtain this unless it was promised to us? Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
Regards,
*** ***
?
?

For the second time, the business response contains statements which are inaccurate and libelous.  The business is falsely claiming that profanity was used as a method to not have to talk about promises which were made but not honored. We have witnesses who were on speaker phone who heard all of the phone calls with the business. Further, we inquired by email several times over several weeks and never got an answer back from the business.  There is no reason why we would be trying to obtain this unless it was promised to us.  Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]