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Review: I signed up for Metta Massage's monthly plan, paying $74/month for a 60-minute massage. [redacted], owner of Metta Massage, had missed two appointments and promised to make them up. I contacted him in August 2013 and asked him to stop billing my credit card so my make-up appointments could be done on September 9, 2013, and October 7, 2013. Mr. [redacted] did not show up for our September 9 appointment. After texting, calling, and e-mailing him, I finally reached him. Mr. [redacted] said his father had taken ill, and he had to fly out of the country. **. [redacted] did not show up for our October 7 appointment. I have left numerous texts, voice mail messages, and e-mail messages and have not received any response from him. I find his behavior unprofessional and am upset that I have paid $148 dollars for massages I did not receive. I sent him an e-mail cancelling all future appointments.Desired Settlement: I would like a refund of $148.00 for the two massages I paid for and did not receive.

Consumer

Response:

At this time, I have not been contacted by Metta Massage DC regarding complaint ID [redacted].

Regards,

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Description: Massage Therapists

Address: 1050 Connecticut Ave NW, Washington, District of Columbia, United States, 20035-7594

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