Thank you for your time and thank you for allowing our voice to be heard Customer purchased a cell battery from one of our sales channelsAs you read in the complaint customer tried the battery but it would not work for his applicationCustomer tried to return the battery but through his own emission said that he had "broken" the battery Recap: Customer did there own research and decided based on the below information that the battery was right for his application Here is the information on our website published on the battery http://www.muellermotorwerks.com/ballistic-performance-12-cell-evo2.html As you read through the listing you will notice information that will indicate that this battery will not work for his application, specifically the cranking amps and lead acid equivalentNo where in the description does is say anything about large compression Harley Motors which requires higher cranking amps Customer states that "you sold me the wrong battery"I am very sorry the customer feels this wayI would like the customer to realize that we did not "sell him the wrong battery" we actually shipped him a battery that he chooseHad the customer contacted us and told us his application we would have told him either to go with a bigger battery or to contact the manufacturer for advice (Ways he could have contacted Mueller Motorwerks: Phone, email, live chat) We do not manufacture the item that the customer bought we purchase the battery through Ballistic Performance Components and resell it (we are a dealer)Here is the link http://www.ballisticparts.com/ If you notice that there is an application chart on the side of the website (Ballistic) in addition to a contact form to ask about specific questions this would have greatly helped the customer make the correct decision if the customer choose to use it Also because Mueller Motorwerks is a reseller of the item purchased by the customer and not the manufacture we have very little control on warranty and rely on the manufacture for warranty replacementBelow is the link for criteria ballistic to warranty a battery http://www.ballisticparts.com/about/warranty.php As you can see on the above link that there is a warranty but only by the manufacturer we do not publish on our website a sellers warrantyCustomer was made aware, by us of the manufacture warranty I am not sure if Ballistic warranted the battery as it is our procedure, and was indicated to this customer to contact the manufacturer for warranty replacement Reasons we could not take the battery back (directly to Mueller Motorwerks) On the customers own emission he stated that he had "broken" the batteryWe normally try to work with our customers for a good outcome but we cannot take an item back that has been destroyed by the customerWe publish our return policy directly on our website Here is the linkI would like you to notice two things (Highlights) Criteria for return "Unused merchandise may be returned for credit within days of orderingA minimum restocking fee of 10% and outbound shipping will be charged unless the error was on our part and the wrong merchandise was shippedMueller Motorwerks is not responsible for merchandise wrongly shipped due to customer error All returns must be returned and inspected before credit is givenAny merchandise that does not meet our criteria and/or returned without a Return Merchandise Authorization (RMA) will be subject to an additional fee or refusal" Specially I would like to point out "Unused" (Highlight) Warranty Mueller Motorwerks does not offer any warranty coverage for defective merchandiseA vast majority of the products we sell however are covered under manufactures warranty policiesIf there is an issue with a product you purchased from Mueller Motorwerks and believe it is covered under a manufactures warranty please contact us, we will work with you and the manufacture to ensure a successful outcomePlease keep in mind however that we do not warranty merchandise, the manufacture has the final authority on accepting and rejecting a warranty claim Here is the link published directly on our website: http://www.muellermotorwerks.com/returns.html Customers assume responsibility for reading and understand these procedures and there rights when they purchase from Mueller Motorwerks Actions tried with customer Customer was offered Ballistic Performances phone number and personnel contact to warranty there battery Customer was offered the sale of a new battery from Mueller Motorwerks RECAP We pride our selves on customer service, however if a customer does not contact us, or makes a poor decision on ordering the wrong part and consequently orders and breaks that part, we can do very little to help, other than offer another part for purchase Had the customer not broken the battery we would have taken it back and offered an exchange, most likely we would have waived the restocking fee Customer chose himself the part and did not contact Mueller Motorwerks we simply shipped the battery that the customer wanted, we did not know what he needed because we had no dialogue with the customer prior to purchase Customer broke the item and wanted a full refund and a more expensive replacementOur return policy is we only accept unused items and all warranties are directed through the manufacturer Customer was very hard to deal with, we wanted to help but was unable to come to a successful out come due to immediate threats by the customer Resolution We still are eager to work with the customer and the manufacturer to move past this problem, I would suggest to the customer to contact the manufacture and start the warranty process I invite further questions or comment and can be reached directly [redacted] Owner: Mueller Motorwerks [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Seller states that I broke the battery, this is not true it merely has failedIt is not broken and certainly not destroyedStatements taken as threats were made only after customer service said there was nothing they would doThe manufacturer (***) at Ballistic refused to help me and referred me back too MuellerTheir Website is obviously not accurate in its description of what applications a product can and cannot be used forMy original complaint still stands
Welcome to the Mueller Motorwerks Family, we look forward to getting to know you and your specific needsWe know you have a lot options and thank you for choosing Mueller MotorwerksOur Sales, Shipping, and Engineering Staff consist of passionate racers and motorsport enthusiast All Guys and Gals at Mueller Motorwerks are car enthusiasts and so when you speak to a Mueller Motorwerks customer representative you can be sure you are speaking with a professional We understand that finding the correct part for your application can be difficult, whether you are unsure of what you need, are new to the car or cycle culture, or are exhausted with all of the options available to youIf you ever have a question about a product or application please feel free to reach out to usWe can be reached either by phone, email, or live chatWe have the ability to match VIN or make and model, and although we do not recommend one brand over the other, we can put you in contact with the manufacturer so you can make an informed decision We know you have a lot of options and thank you for the opportunity to serve youWe invite you to contact one of our very talented customer service representativesAll Mueller Motorwerks warehouses are staffed by local people from there respective community, and although we have grown over the years we still have maintained that very important family atmosphereYour amazing support has been appreciated, it has created jobs in your community and fostered family growthSo again thank you!! The MMW Commitment We strive to save you as much money as possibleThat’s why many of our products ship for freeOffer excludes shipments to Alaska, Hawaii and Military APOs, as well as merchandise too large to ship via UPS, USPS, FedEx, and DHL All merchandise we sell is genuine, backed by manufacturer warrantiesYou can be confident that the merchandise you choose is correct based on the product description, part number and pictureIf you have any question on the authenticity of a product please call Mueller Motorwerks, we are always happy to help Have a question in the evening or late at night? Mueller Motorwerks is here to helpChoose our live chat function, email, or toll free phone numberWe have extended hours so we are available to answer your questions late at nightIf you get a voice mail, don’t worry; leave a message we promise to return your phone call as soon as we are free We don't check out once the sale is finishedYes we are committed to shipping you the part you ordered, but we are also committed to your satisfactionAll unused merchandise may be returned within days of purchase, if an exchange is being made or we shipped a product in error we will of course waive the restocking feeOpened or used merchandise does pose a problem, however the vast majority of the products we sell are covered by a manufacturer warrantyShould the situation arise, we will work with you and the manufacturerVery often the manufacturer will send a replacement, however it is solely up to the manufacturers discretion for warrantyWe suggest contacting the manufacturer prior to purchase so you know and understand there warranty limitations and criteria The best way to avoid a warranty problem is to contact Mueller Motorwerks prior to purchase to ensure you are purchasing the correct part the first time, we are available and always willing to help Here is the link for our return criteria, in the link you will notice Mueller Motorwerks Return Policy and Warranty Information if you have any questions or concerns please contact us, we are always very excited to meet new people http://www.muellermotorwerks.com/returns.html Again, thank you for your support and for choosing Mueller Motorwerks, its a pleasure working for you and look forward to it again in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Seller states that I broke the battery, this is not true it merely has failed. It is not broken and certainly not destroyed. Statements taken as threats were made only after customer service said there was nothing they would do. The manufacturer ([redacted]) at Ballistic refused to help me and referred me back too Mueller. Their Website is obviously not accurate in its description of what applications a product can and cannot be used for. My original complaint still stands.
Thank you for your time and thank you for allowing our voice to be heard.
Customer purchased a 12 cell battery from one of our sales channels. As you read in the complaint customer tried the battery but it would not work for his application. Customer tried to return the battery but...
through his own emission said that he had "broken" the battery.
Recap:
1. Customer did there own research and decided based on the below information that the battery was right for his application.
Here is the information on our website published on the battery
http://www.muellermotorwerks.com/ballistic-performance-12-cell-evo2.html
As you read through the listing you will notice information that will indicate that this battery will not work for his application, specifically the cranking amps and lead acid equivalent. No where in the description does is say anything about large compression Harley Motors which requires higher cranking amps.
2. Customer states that "you sold me the wrong battery". I am very sorry the customer feels this way. I would like the customer to realize that we did not "sell him the wrong battery" we actually shipped him a battery that he choose. Had the customer contacted us and told us his application we would have told him either to go with a bigger battery or to contact the manufacturer for advice.
(Ways he could have contacted Mueller Motorwerks: Phone, email, live chat)
3. We do not manufacture the item that the customer bought we purchase the battery through Ballistic Performance Components and resell it (we are a dealer). Here is the link.
http://www.ballisticparts.com/
If you notice that there is an application chart on the side of the website (Ballistic) in addition to a contact form to ask about specific questions this would have greatly helped the customer make the correct decision if the customer choose to use it
Also because Mueller Motorwerks is a reseller of the item purchased by the customer and not the manufacture we have very little control on warranty and rely on the manufacture for warranty replacement. Below is the link for criteria ballistic to warranty a battery
http://www.ballisticparts.com/about/warranty.php
As you can see on the above link that there is a warranty but only by the manufacturer we do not publish on our website a sellers warranty. Customer was made aware, by us of the manufacture warranty.
I am not sure if Ballistic warranted the battery as it is our procedure, and was indicated to this customer to contact the manufacturer for warranty replacement.
Reasons we could not take the battery back (directly to Mueller Motorwerks)
1. On the customers own emission he stated that he had "broken" the battery. We normally try to work with our customers for a good outcome but we cannot take an item back that has been destroyed by the customer. We publish our return policy directly on our website.
Here is the link. I would like you to notice two things
(Highlights) Criteria for return
"Unused merchandise may be returned for credit within 30 days of ordering. A minimum restocking fee of 10% and outbound shipping will be charged unless the error was on our part and the wrong merchandise was shipped. Mueller Motorwerks is not responsible for merchandise wrongly shipped due to customer error.
All returns must be returned and inspected before credit is given. Any merchandise that does not meet our criteria and/or returned without a Return Merchandise Authorization (RMA) will be subject to an additional fee or refusal"
Specially I would like to point out "Unused"
(Highlight) Warranty
Mueller Motorwerks does not offer any warranty coverage for defective merchandise. A vast majority of the products we sell however are covered under manufactures warranty policies. If there is an issue with a product you purchased from Mueller Motorwerks and believe it is covered under a manufactures warranty please contact us, we will work with you and the manufacture to ensure a successful outcome. Please keep in mind however that we do not warranty merchandise, the manufacture has the final authority on accepting and rejecting a warranty claim.
Here is the link published directly on our website: http://www.muellermotorwerks.com/returns.html
Customers assume responsibility for reading and understand these procedures and there rights when they purchase from Mueller Motorwerks.
Actions tried with customer
1. Customer was offered Ballistic Performances phone number and personnel contact to warranty there battery
2. Customer was offered the sale of a new battery from Mueller Motorwerks
RECAP
We pride our selves on customer service, however if a customer does not contact us, or makes a poor decision on ordering the wrong part and consequently orders and breaks that part, we can do very little to help, other than offer another part for purchase. Had the customer not broken the battery we would have taken it back and offered an exchange, most likely we would have waived the restocking fee.
1. Customer chose himself the part and did not contact Mueller Motorwerks we simply shipped the battery that the customer wanted, we did not know what he needed because we had no dialogue with the customer prior to purchase .
2. Customer broke the item and wanted a full refund and a more expensive replacement. Our return policy is we only accept unused items and all warranties are directed through the manufacturer.
3. Customer was very hard to deal with, we wanted to help but was unable to come to a successful out come due to immediate threats by the customer.
Resolution
We still are eager to work with the customer and the manufacturer to move past this problem, I would suggest to the customer to contact the manufacture and start the warranty process.
I invite further questions or comment and can be reached directly
[redacted]
Owner: Mueller Motorwerks
[redacted]
Welcome to the Mueller Motorwerks Family, we look forward to getting to know you and your specific needs. We know you have a lot options and thank you for choosing Mueller Motorwerks. Our Sales, Shipping, and Engineering Staff consist of passionate racers and motorsport enthusiast. All Guys and Gals at Mueller Motorwerks are car enthusiasts and so when you speak to a Mueller Motorwerks customer representative you can be sure you are speaking with a professional.
We understand that finding the correct part for your application can be difficult, whether you are unsure of what you need, are new to the car or cycle culture, or are exhausted with all of the options available to you. If you ever have a question about a product or application please feel free to reach out to us. We can be reached either by phone, email, or live chat. We have the ability to match VIN or make and model, and although we do not recommend one brand over the other, we can put you in contact with the manufacturer so you can make an informed decision.
We know you have a lot of options and thank you for the opportunity to serve you. We invite you to contact one of our very talented customer service representatives. All Mueller Motorwerks warehouses are staffed by local people from there respective community, and although we have grown over the years we still have maintained that very important family atmosphere. Your amazing support has been appreciated, it has created jobs in your community and fostered family growth. So again thank you!!
The MMW Commitment
We strive to save you as much money as possible. That’s why many of our products ship for free. Offer excludes shipments to Alaska, Hawaii and Military APOs, as well as merchandise too large to ship via UPS, USPS, FedEx, and DHL.
All merchandise we sell is genuine, backed by manufacturer warranties. You can be confident that the merchandise you choose is correct based on the product description, part number and picture. If you have any question on the authenticity of a product please call Mueller Motorwerks, we are always happy to help.
Have a question in the evening or late at night? Mueller Motorwerks is here to help. Choose our live chat function, email, or toll free phone number. We have extended hours so we are available to answer your questions late at night. If you get a voice mail, don’t worry; leave a message we promise to return your phone call as soon as we are free.
We don't check out once the sale is finished. Yes we are committed to shipping you the part you ordered, but we are also committed to your satisfaction. All unused merchandise may be returned within 30 days of purchase, if an exchange is being made or we shipped a product in error we will of course waive the restocking fee. Opened or used merchandise does pose a problem, however the vast majority of the products we sell are covered by a manufacturer warranty. Should the situation arise, we will work with you and the manufacturer. Very often the manufacturer will send a replacement, however it is solely up to the manufacturers discretion for warranty. We suggest contacting the manufacturer prior to purchase so you know and understand there warranty limitations and criteria. The best way to avoid a warranty problem is to contact Mueller Motorwerks prior to purchase to ensure you are purchasing the correct part the first time, we are available and always willing to help.
Here is the link for our return criteria, in the link you will notice Mueller Motorwerks Return Policy and Warranty Information. if you have any questions or concerns please contact us, we are always very excited to meet new people
http://www.muellermotorwerks.com/returns.html
Again, thank you for your support and for choosing Mueller Motorwerks, its a pleasure working for you and look forward to it again in the future.
Thank you for your time and thank you for allowing our voice to be heard Customer purchased a cell battery from one of our sales channelsAs you read in the complaint customer tried the battery but it would not work for his applicationCustomer tried to return the battery but through his own emission said that he had "broken" the battery Recap: Customer did there own research and decided based on the below information that the battery was right for his application Here is the information on our website published on the battery http://www.muellermotorwerks.com/ballistic-performance-12-cell-evo2.html As you read through the listing you will notice information that will indicate that this battery will not work for his application, specifically the cranking amps and lead acid equivalentNo where in the description does is say anything about large compression Harley Motors which requires higher cranking amps Customer states that "you sold me the wrong battery"I am very sorry the customer feels this wayI would like the customer to realize that we did not "sell him the wrong battery" we actually shipped him a battery that he chooseHad the customer contacted us and told us his application we would have told him either to go with a bigger battery or to contact the manufacturer for advice (Ways he could have contacted Mueller Motorwerks: Phone, email, live chat) We do not manufacture the item that the customer bought we purchase the battery through Ballistic Performance Components and resell it (we are a dealer)Here is the link http://www.ballisticparts.com/ If you notice that there is an application chart on the side of the website (Ballistic) in addition to a contact form to ask about specific questions this would have greatly helped the customer make the correct decision if the customer choose to use it Also because Mueller Motorwerks is a reseller of the item purchased by the customer and not the manufacture we have very little control on warranty and rely on the manufacture for warranty replacementBelow is the link for criteria ballistic to warranty a battery http://www.ballisticparts.com/about/warranty.php As you can see on the above link that there is a warranty but only by the manufacturer we do not publish on our website a sellers warrantyCustomer was made aware, by us of the manufacture warranty I am not sure if Ballistic warranted the battery as it is our procedure, and was indicated to this customer to contact the manufacturer for warranty replacement Reasons we could not take the battery back (directly to Mueller Motorwerks) On the customers own emission he stated that he had "broken" the batteryWe normally try to work with our customers for a good outcome but we cannot take an item back that has been destroyed by the customerWe publish our return policy directly on our website Here is the linkI would like you to notice two things (Highlights) Criteria for return "Unused merchandise may be returned for credit within days of orderingA minimum restocking fee of 10% and outbound shipping will be charged unless the error was on our part and the wrong merchandise was shippedMueller Motorwerks is not responsible for merchandise wrongly shipped due to customer error All returns must be returned and inspected before credit is givenAny merchandise that does not meet our criteria and/or returned without a Return Merchandise Authorization (RMA) will be subject to an additional fee or refusal" Specially I would like to point out "Unused" (Highlight) Warranty Mueller Motorwerks does not offer any warranty coverage for defective merchandiseA vast majority of the products we sell however are covered under manufactures warranty policiesIf there is an issue with a product you purchased from Mueller Motorwerks and believe it is covered under a manufactures warranty please contact us, we will work with you and the manufacture to ensure a successful outcomePlease keep in mind however that we do not warranty merchandise, the manufacture has the final authority on accepting and rejecting a warranty claim Here is the link published directly on our website: http://www.muellermotorwerks.com/returns.html Customers assume responsibility for reading and understand these procedures and there rights when they purchase from Mueller Motorwerks Actions tried with customer Customer was offered Ballistic Performances phone number and personnel contact to warranty there battery Customer was offered the sale of a new battery from Mueller Motorwerks RECAP We pride our selves on customer service, however if a customer does not contact us, or makes a poor decision on ordering the wrong part and consequently orders and breaks that part, we can do very little to help, other than offer another part for purchase Had the customer not broken the battery we would have taken it back and offered an exchange, most likely we would have waived the restocking fee Customer chose himself the part and did not contact Mueller Motorwerks we simply shipped the battery that the customer wanted, we did not know what he needed because we had no dialogue with the customer prior to purchase Customer broke the item and wanted a full refund and a more expensive replacementOur return policy is we only accept unused items and all warranties are directed through the manufacturer Customer was very hard to deal with, we wanted to help but was unable to come to a successful out come due to immediate threats by the customer Resolution We still are eager to work with the customer and the manufacturer to move past this problem, I would suggest to the customer to contact the manufacture and start the warranty process I invite further questions or comment and can be reached directly [redacted] Owner: Mueller Motorwerks [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Seller states that I broke the battery, this is not true it merely has failedIt is not broken and certainly not destroyedStatements taken as threats were made only after customer service said there was nothing they would doThe manufacturer (***) at Ballistic refused to help me and referred me back too MuellerTheir Website is obviously not accurate in its description of what applications a product can and cannot be used forMy original complaint still stands
Welcome to the Mueller Motorwerks Family, we look forward to getting to know you and your specific needsWe know you have a lot options and thank you for choosing Mueller MotorwerksOur Sales, Shipping, and Engineering Staff consist of passionate racers and motorsport enthusiast All Guys and Gals at Mueller Motorwerks are car enthusiasts and so when you speak to a Mueller Motorwerks customer representative you can be sure you are speaking with a professional We understand that finding the correct part for your application can be difficult, whether you are unsure of what you need, are new to the car or cycle culture, or are exhausted with all of the options available to youIf you ever have a question about a product or application please feel free to reach out to usWe can be reached either by phone, email, or live chatWe have the ability to match VIN or make and model, and although we do not recommend one brand over the other, we can put you in contact with the manufacturer so you can make an informed decision We know you have a lot of options and thank you for the opportunity to serve youWe invite you to contact one of our very talented customer service representativesAll Mueller Motorwerks warehouses are staffed by local people from there respective community, and although we have grown over the years we still have maintained that very important family atmosphereYour amazing support has been appreciated, it has created jobs in your community and fostered family growthSo again thank you!! The MMW Commitment We strive to save you as much money as possibleThat’s why many of our products ship for freeOffer excludes shipments to Alaska, Hawaii and Military APOs, as well as merchandise too large to ship via UPS, USPS, FedEx, and DHL All merchandise we sell is genuine, backed by manufacturer warrantiesYou can be confident that the merchandise you choose is correct based on the product description, part number and pictureIf you have any question on the authenticity of a product please call Mueller Motorwerks, we are always happy to help Have a question in the evening or late at night? Mueller Motorwerks is here to helpChoose our live chat function, email, or toll free phone numberWe have extended hours so we are available to answer your questions late at nightIf you get a voice mail, don’t worry; leave a message we promise to return your phone call as soon as we are free We don't check out once the sale is finishedYes we are committed to shipping you the part you ordered, but we are also committed to your satisfactionAll unused merchandise may be returned within days of purchase, if an exchange is being made or we shipped a product in error we will of course waive the restocking feeOpened or used merchandise does pose a problem, however the vast majority of the products we sell are covered by a manufacturer warrantyShould the situation arise, we will work with you and the manufacturerVery often the manufacturer will send a replacement, however it is solely up to the manufacturers discretion for warrantyWe suggest contacting the manufacturer prior to purchase so you know and understand there warranty limitations and criteria The best way to avoid a warranty problem is to contact Mueller Motorwerks prior to purchase to ensure you are purchasing the correct part the first time, we are available and always willing to help Here is the link for our return criteria, in the link you will notice Mueller Motorwerks Return Policy and Warranty Information if you have any questions or concerns please contact us, we are always very excited to meet new people http://www.muellermotorwerks.com/returns.html Again, thank you for your support and for choosing Mueller Motorwerks, its a pleasure working for you and look forward to it again in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Seller states that I broke the battery, this is not true it merely has failed. It is not broken and certainly not destroyed. Statements taken as threats were made only after customer service said there was nothing they would do. The manufacturer ([redacted]) at Ballistic refused to help me and referred me back too Mueller. Their Website is obviously not accurate in its description of what applications a product can and cannot be used for. My original complaint still stands.
Thank you for your time and thank you for allowing our voice to be heard.
Customer purchased a 12 cell battery from one of our sales channels. As you read in the complaint customer tried the battery but it would not work for his application. Customer tried to return the battery but...
through his own emission said that he had "broken" the battery.
Recap:
1. Customer did there own research and decided based on the below information that the battery was right for his application.
Here is the information on our website published on the battery
http://www.muellermotorwerks.com/ballistic-performance-12-cell-evo2.html
As you read through the listing you will notice information that will indicate that this battery will not work for his application, specifically the cranking amps and lead acid equivalent. No where in the description does is say anything about large compression Harley Motors which requires higher cranking amps.
2. Customer states that "you sold me the wrong battery". I am very sorry the customer feels this way. I would like the customer to realize that we did not "sell him the wrong battery" we actually shipped him a battery that he choose. Had the customer contacted us and told us his application we would have told him either to go with a bigger battery or to contact the manufacturer for advice.
(Ways he could have contacted Mueller Motorwerks: Phone, email, live chat)
3. We do not manufacture the item that the customer bought we purchase the battery through Ballistic Performance Components and resell it (we are a dealer). Here is the link.
http://www.ballisticparts.com/
If you notice that there is an application chart on the side of the website (Ballistic) in addition to a contact form to ask about specific questions this would have greatly helped the customer make the correct decision if the customer choose to use it
Also because Mueller Motorwerks is a reseller of the item purchased by the customer and not the manufacture we have very little control on warranty and rely on the manufacture for warranty replacement. Below is the link for criteria ballistic to warranty a battery
http://www.ballisticparts.com/about/warranty.php
As you can see on the above link that there is a warranty but only by the manufacturer we do not publish on our website a sellers warranty. Customer was made aware, by us of the manufacture warranty.
I am not sure if Ballistic warranted the battery as it is our procedure, and was indicated to this customer to contact the manufacturer for warranty replacement.
Reasons we could not take the battery back (directly to Mueller Motorwerks)
1. On the customers own emission he stated that he had "broken" the battery. We normally try to work with our customers for a good outcome but we cannot take an item back that has been destroyed by the customer. We publish our return policy directly on our website.
Here is the link. I would like you to notice two things
(Highlights) Criteria for return
"Unused merchandise may be returned for credit within 30 days of ordering. A minimum restocking fee of 10% and outbound shipping will be charged unless the error was on our part and the wrong merchandise was shipped. Mueller Motorwerks is not responsible for merchandise wrongly shipped due to customer error.
All returns must be returned and inspected before credit is given. Any merchandise that does not meet our criteria and/or returned without a Return Merchandise Authorization (RMA) will be subject to an additional fee or refusal"
Specially I would like to point out "Unused"
(Highlight) Warranty
Mueller Motorwerks does not offer any warranty coverage for defective merchandise. A vast majority of the products we sell however are covered under manufactures warranty policies. If there is an issue with a product you purchased from Mueller Motorwerks and believe it is covered under a manufactures warranty please contact us, we will work with you and the manufacture to ensure a successful outcome. Please keep in mind however that we do not warranty merchandise, the manufacture has the final authority on accepting and rejecting a warranty claim.
Here is the link published directly on our website: http://www.muellermotorwerks.com/returns.html
Customers assume responsibility for reading and understand these procedures and there rights when they purchase from Mueller Motorwerks.
Actions tried with customer
1. Customer was offered Ballistic Performances phone number and personnel contact to warranty there battery
2. Customer was offered the sale of a new battery from Mueller Motorwerks
RECAP
We pride our selves on customer service, however if a customer does not contact us, or makes a poor decision on ordering the wrong part and consequently orders and breaks that part, we can do very little to help, other than offer another part for purchase. Had the customer not broken the battery we would have taken it back and offered an exchange, most likely we would have waived the restocking fee.
1. Customer chose himself the part and did not contact Mueller Motorwerks we simply shipped the battery that the customer wanted, we did not know what he needed because we had no dialogue with the customer prior to purchase .
2. Customer broke the item and wanted a full refund and a more expensive replacement. Our return policy is we only accept unused items and all warranties are directed through the manufacturer.
3. Customer was very hard to deal with, we wanted to help but was unable to come to a successful out come due to immediate threats by the customer.
Resolution
We still are eager to work with the customer and the manufacturer to move past this problem, I would suggest to the customer to contact the manufacture and start the warranty process.
I invite further questions or comment and can be reached directly
[redacted]
Owner: Mueller Motorwerks
[redacted]
Welcome to the Mueller Motorwerks Family, we look forward to getting to know you and your specific needs. We know you have a lot options and thank you for choosing Mueller Motorwerks. Our Sales, Shipping, and Engineering Staff consist of passionate racers and motorsport enthusiast. All Guys and Gals at Mueller Motorwerks are car enthusiasts and so when you speak to a Mueller Motorwerks customer representative you can be sure you are speaking with a professional.
We understand that finding the correct part for your application can be difficult, whether you are unsure of what you need, are new to the car or cycle culture, or are exhausted with all of the options available to you. If you ever have a question about a product or application please feel free to reach out to us. We can be reached either by phone, email, or live chat. We have the ability to match VIN or make and model, and although we do not recommend one brand over the other, we can put you in contact with the manufacturer so you can make an informed decision.
We know you have a lot of options and thank you for the opportunity to serve you. We invite you to contact one of our very talented customer service representatives. All Mueller Motorwerks warehouses are staffed by local people from there respective community, and although we have grown over the years we still have maintained that very important family atmosphere. Your amazing support has been appreciated, it has created jobs in your community and fostered family growth. So again thank you!!
The MMW Commitment
We strive to save you as much money as possible. That’s why many of our products ship for free. Offer excludes shipments to Alaska, Hawaii and Military APOs, as well as merchandise too large to ship via UPS, USPS, FedEx, and DHL.
All merchandise we sell is genuine, backed by manufacturer warranties. You can be confident that the merchandise you choose is correct based on the product description, part number and picture. If you have any question on the authenticity of a product please call Mueller Motorwerks, we are always happy to help.
Have a question in the evening or late at night? Mueller Motorwerks is here to help. Choose our live chat function, email, or toll free phone number. We have extended hours so we are available to answer your questions late at night. If you get a voice mail, don’t worry; leave a message we promise to return your phone call as soon as we are free.
We don't check out once the sale is finished. Yes we are committed to shipping you the part you ordered, but we are also committed to your satisfaction. All unused merchandise may be returned within 30 days of purchase, if an exchange is being made or we shipped a product in error we will of course waive the restocking fee. Opened or used merchandise does pose a problem, however the vast majority of the products we sell are covered by a manufacturer warranty. Should the situation arise, we will work with you and the manufacturer. Very often the manufacturer will send a replacement, however it is solely up to the manufacturers discretion for warranty. We suggest contacting the manufacturer prior to purchase so you know and understand there warranty limitations and criteria. The best way to avoid a warranty problem is to contact Mueller Motorwerks prior to purchase to ensure you are purchasing the correct part the first time, we are available and always willing to help.
Here is the link for our return criteria, in the link you will notice Mueller Motorwerks Return Policy and Warranty Information. if you have any questions or concerns please contact us, we are always very excited to meet new people
http://www.muellermotorwerks.com/returns.html
Again, thank you for your support and for choosing Mueller Motorwerks, its a pleasure working for you and look forward to it again in the future.