Mewhorter Roofing

Trying to see if we can resolve the matter in a way that is good for both parties First of all we have to see if we actually lost the key and as I told the customer I would check into getting a replacement key if I see we were to blame I am in the process of getting estimates in case I see the event was our fault We gave the customer back the money for the wash and leather treatment which was $on the date the event happened After I investigate the situation I will determine what actions need to be taken If key needs to replaced I will have many avenues to replace the key at a much lower price At Executive Detail Incwe do our best to make sure every customer has great service and if we make a mistake we take care of it Over years of business (since 1994) Thank you [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have received the funds for the accident nearly two weeks after *** had promisedI have requested to be contacted by the President and not ***He is irrational and has now slandered meThis quote below:"Shortly
after that request for a second estimate, *** called our office directly on
6-10-He became extremely irate and accused us of dragging our feet because
we asked for a second estimate in good faith*** became so irrational
during the phone conversation that he conducted himself poorly and
unprofessionally and eventually threatened me personallyAt that point I told
him that we would only deal with his insurance agent and could not deal
directly with him due to him being threatening and irrationalAt no time did
we ever say that we wouldn’t handle the issue and we specifically stated
numerous times to *** and to his insurance agent that we had no problem
with taking care of this issueWe accepted responsibility for our driver’s
accident and were more than willing to take care of the damage to his vehicle
-
After
several more calls from *** to our office that included yelling at every
employee that answered, he finally stopped calling the officeHis agent
contacted us and stated that she would have him get a second estimate."Not only is this untrue, but now he is blatantly lyingI called the office on 6-10-and was upset that I would have to provide another estimate, because by law it is only required there be one estimateI spoke the exact words of "God forbid this ever happens to you" to state that this is a nightmare situation that no one should have to go through. Immediately *** began screaming at me and saying that I threatened himTold me that he would would file a police report against me and I wouldn't see any moneyThis is when he hung up on meI called back, and got the dispatcher - they placed me on hold while I tried to reach out to ***I was placed on hold for over ten minutes, so I called again, and the same thing happenedI never once conducted myself poorly, and my conduct has nothing to do with a business that is at faultI never yelled at any employee at any timeI did not stop calling the office, as I have made multiple calls on different days to try to get this resolved and was either hung up on, or placed on holdAs previously mentioned, *** did answer the phone by accident one time, and proceeded to hang up on meHe "only dealt" with my insurance directly because my insurance agent continued to call constantly, and even said that in all the years she has worked for ***, she has never seen a company act like this and hopefully she will never have to deal with them again, as she was getting hung up on and placed on hold for minutes plus.This is horrible customer serviceI have been yelled at, threatened with him going to the police over my "threat" and treated completely unfairly by a company that is at faultThis has now caused emotional distress and I am now looking at my legal options to take against this companyAgain, I wish to be contacted by the President of the company, and not *** ***, who has proven that he is unfit, unstable, and not able to tell the truth through this matter.f
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Executive car wash has made no attempt to contact me involving this matterIt appears they are not willing to accept the fact that their employee did not return what was given to him$does not cover the cost of keys lost
Regards,
*** ***

Trying to see if we can resolve the matter in a way that is good for both parties.  First of all we have to see if we actually lost the key and as I told the customer I would check into getting a replacement key if I see we were to blame.  I am in the process of getting estimates in case I...

see the event was our fault.  We gave the customer back the money for the wash and leather treatment which was $40 on the date the event happened.  After I investigate the situation I will determine what actions need to be taken.  If key needs to replaced I will have many avenues to replace the key at a much lower price.   At Executive Detail Inc. we do our best to make sure every customer has great service and if we make a mistake we take care of it.  Over 20 years of business (since 1994).  Thank you [redacted]

From:   [redacted] – V.P. of Operations – ESJ Carrier
Corp.Our driver was involved in an accident with [redacted] on 5-29-15 at appr. 5:10 PM.No citations were issued and there were no injuries.Police report was taken and insurance information was exchanged.[redacted] insurance company...

contacted our insurance carrier.The first estimate for auto repair was sent via fax on June 9, 2015 after 6:00 PM to our insurance company.There was some phone tag for a few days between insurance companies. After we were contacted by our insurance carrier and informed that the possible claim was less than our deductible, then it was agreed that we would handle the claim directly.[redacted] insurance agent contacted us and we requested a second estimate on the damages to his vehicle. This is a common request and wanted to ensure that damages and charges were consistent with the first estimate that [redacted] had obtained.Shortly after that request for a second estimate, [redacted] called our office directly on 6-10-15. He became extremely irate and accused us of dragging our feet because we asked for a second estimate in good faith. [redacted] became so irrational during the phone conversation that he conducted himself poorly and unprofessionally and eventually threatened me personally. At that point I told him that we would only deal with his insurance agent and could not deal directly with him due to him being threatening and irrational. At no time did we ever say that we wouldn’t handle the issue and we specifically stated numerous times to [redacted] and to his insurance agent that we had no problem with taking care of this issue. We accepted responsibility for our driver’s accident and were more than willing to take care of the damage to his vehicle.After several more calls from [redacted] to our office that included yelling at every employee that answered, he finally stopped calling the office. His agent contacted us and stated that she would have him get a second estimate.We received the second estimate via fax on 6-11-15 at 4:39 PM.After reviewing the estimates, we contacted his insurance agent on 6-15-15 and verbally made an offer of settlement for $1452.81. This included the total of $1252.81 from [redacted] estimate and an additional $200.00 for a possible rental car and possible lost time at work.A release was drafted and scanned and emailed to [redacted] agent for him to sign and notarize on 6-16-16 at 12:06 PM. [redacted] agent was asked to explain to [redacted] that after the release was signed and notarized, we would process a check and mail it directly to [redacted].The option was given to email, or fax a signed and notarized document to start the process sooner, however a fax was not received. We received the original signed document through the mail on 6-25-15 and it was signed on 6-19-15.After receiving the signed release, the check request was put in process with our accounting department. The check was sent via certified mail and was received and cashed by [redacted] on 7-13-15.