We have been and are currently in contact with customerWe have seen the area of the walkway which is pitted and pealingIt is a very small area and part of a much larger jobConcrete work included new driveway, walkway, brick work etcnone of the other concrete we poured is deterioratingWe advised customer that salt was used as a snow and or ice inhibitorWe enclose an advisory letter with every contract not to us any salt or salt products to control ice/snow which she initialedWe have a copy on file if you need to seeWe don't know if customer or maybe her neighbor is responsibleHowever, we have an appointment with customer to review work and try to resolve to both our satisfactionAlso, please note ID# [redacted] is for the same customer and complaint
We have been and are currently in contact with customerWe have seen the area of the walkway which is pitted and pealingIt is a very small area and part of a much larger jobConcrete work included new driveway, walkway, brick work etcnone of the other concrete we poured is deterioratingWe advised customer that salt was used as a snow and or ice inhibitorWe enclose an advisory letter with every contract not to us any salt or salt products to control ice/snow which she initialedWe have a copy on file if you need to seeWe don't know if customer or maybe her neighbor is responsibleHowever, we have an appointment with customer to review work and try to resolve to both our satisfactionAlso, please note ID# [redacted] is for the same customer and complaint
We are happy to replace the concrete as agreed at your convenience. It's a small area to replace and can do it any time. Thank you