Mexico Travel Net

Hello 
 
As always thank you
assisting  Baja Motion Tours in this matter. This response is
in reference to...

complaint made by [redacted]
case #[redacted].
 
Mrs. [redacted] called our
office on December 09, 2014 to book her stay at the Oasis Tulum
with round-trip airfare and ground transportation.
 
On December 16, 2014 we
received a call from Mrs. [redacted] indicating she wanted to cancel that she found
on line with Vacations to Go the same package at a lesser price. We
indicated that the reservation had already been paid since December 09, 2014,
and cancelling would entail a cost. I then indicated to her to please send over price quote and that we would gladly match the price. 
 
We received the quote the
total was less but the dates were not correct. The dates on the quote were
January 31-February 06 2015  for six
nights not seven as she had requested with us.
 
We went on line on December 16, 2014 and priced
out the package to total $2,864.23 transfers not included. We made changes from the Oasis Tulum to the Grand Oasis Tulum after Hotel Corporate approval. On December 19, 2015 we sent out new vouchers. The new  price was $2,716.49 transfers included, Baja Motion Tours actually beat the price and gave her more saving. Mrs. [redacted] was credited the amount
of $335.11 on January 06 2015.  Please note that Ms. [redacted] called us about the price change. 6 days after her booking. 
 
 We hope this satisfies the client as Baja Motion Tours strives to please our customers as best as we can. 
 
Have any further
questions feel free to contact us.As always thank you,Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]