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Mexicoach Inc

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Review: I was in Tijuana for some shopping and instead of walking back into the US, I decided to take the bus. I got to the Mexicoach station at 11:10AM. The person at the booth told me the next bus would be at 12:00noon. My friends and I purchased tickets and sat down. We waited until noon but no bus showed up. About 12:30 the agent told me the bus would be there at 1:00. Well the 1:00 bus never showed up either. About 1:20 the agent told me and a group of others waiting for the but that it was stuck in traffic. We all continued to wait.About 1:40 the bus finally showed up. He took us to the bus lane at the San Ysidro border crossing and after waiting there in line for a few minutes the bus driver got into a conversation with an Asian gentleman. They discussed the gentleman's friend who was at the Otay Mesa crossing. After a few minutes of them talking the driver turned the bus around in the one way lane and back to the main road. He was taking us to Otay Mesa. A few of us asked how we would get back to San Ysidro and the driver told us he would take us there after the Otay Mesa stop.On arriving at the Otay mesa crossing the driver dropped us off and told us we needed to get in the walking line. The driver just left the whole bus load of people in the street. He proceeded to leave us there and he drove through the border crossing. The line was 3 hours long.My money was taken by Mexicoach, No ticket or receipt was given to any of us. My friends and I were left an Otay Mesa instead of San Ysidro where we were supposed to go. I had to pay $38 for a cab to take me back to San Ysidro. I missed an appointment and didn't get back to my car until 7:30. Many of the people they abandoned spoke no English and one gentleman was elderly and disabled.There is nothing that can be done about my time and appointment but I would like to be reimbursed for my bus ticket $4.00 and my cab fare $38.00.I have already contacted Mexicoach about this matter and received no response.Desired Settlement: I would like a refund of the $4.00 paid to ride the bus plus the $38.00 for cab fare to get back to San Ysidro where you were originally suppose to take me as well as an apology.Total reimbursement: $42.00

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Description: Transportation Services

Address: 4570 Camino De La Plaza, San Ysidro, California, United States, 92173

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