Initial Business Response / [redacted] (1000, 5, 2015/04/10) */ Contact Name and Title: [redacted] ***, Owner Contact Phone: (XXX) XXX-XXXX Contact Email: [redacted] @mexxis.com Thank you for referring this complaint to us, we take customer service very seriously In response to this person's claim, I need to point out that there are several incongruities that make this claim suspicious; 1.- There are no "cheese tacos" in our children's menu 2.- If you add up an adult dinner plate + a child's meal the total is $+ tax($1.25) = $even with two medium drinks, it would be $and not $ I have attached a menu to this document 3.- This is a small, family owned business and either I (owner) or my brother (manager) would have responded by replacing the meal immediately and not have ignored the customer It would be very easy for me to issue a refund but there are too many people trying to get something for nothingIf the person has a receipt from the transaction, I will, without a question, return their money [redacted] Owner [redacted] @mexxis.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have my bank statement proving the bill was $The owner is lyingI want my money refunded or I will call the DeptOf Health in regards to cleanliness of that place
Initial Business Response /* (1000, 5, 2015/04/10) */
Contact Name and Title: *** ***, Owner
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@mexxis.com
Thank you for referring this complaint to us, we take customer service very seriously
In response to this person's claim, I need
to point out that there are several incongruities that make this claim suspicious;
1.- There are no "cheese tacos" in our children's menu
2.- If you add up an adult dinner plate + a child's meal the total is $+ tax($1.25) = $even with two medium drinks, it would be $and not $
I have attached a menu to this document
3.- This is a small, family owned business and either I (owner) or my brother (manager) would have responded by replacing the meal immediately and not have ignored the customer
It would be very easy for me to issue a refund but there are too many people trying to get something for nothingIf the person has a receipt from the transaction, I will, without a question, return their money
*** ***
Owner
***@mexxis.com
Initial Consumer Rebuttal /* (3000, 7, 2015/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have my bank statement proving the bill was $The owner is lyingI want my money refunded or I will call the DeptOf Health in regards to cleanliness of that place
Initial Business Response / [redacted] (1000, 5, 2015/04/10) */ Contact Name and Title: [redacted] ***, Owner Contact Phone: (XXX) XXX-XXXX Contact Email: [redacted] @mexxis.com Thank you for referring this complaint to us, we take customer service very seriously In response to this person's claim, I need to point out that there are several incongruities that make this claim suspicious; 1.- There are no "cheese tacos" in our children's menu 2.- If you add up an adult dinner plate + a child's meal the total is $+ tax($1.25) = $even with two medium drinks, it would be $and not $ I have attached a menu to this document 3.- This is a small, family owned business and either I (owner) or my brother (manager) would have responded by replacing the meal immediately and not have ignored the customer It would be very easy for me to issue a refund but there are too many people trying to get something for nothingIf the person has a receipt from the transaction, I will, without a question, return their money [redacted] Owner [redacted] @mexxis.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have my bank statement proving the bill was $The owner is lyingI want my money refunded or I will call the DeptOf Health in regards to cleanliness of that place
Initial Business Response /* (1000, 5, 2015/04/10) */
Contact Name and Title: *** ***, Owner
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@mexxis.com
Thank you for referring this complaint to us, we take customer service very seriously
In response to this person's claim, I need
to point out that there are several incongruities that make this claim suspicious;
1.- There are no "cheese tacos" in our children's menu
2.- If you add up an adult dinner plate + a child's meal the total is $+ tax($1.25) = $even with two medium drinks, it would be $and not $
I have attached a menu to this document
3.- This is a small, family owned business and either I (owner) or my brother (manager) would have responded by replacing the meal immediately and not have ignored the customer
It would be very easy for me to issue a refund but there are too many people trying to get something for nothingIf the person has a receipt from the transaction, I will, without a question, return their money
*** ***
Owner
***@mexxis.com
Initial Consumer Rebuttal /* (3000, 7, 2015/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have my bank statement proving the bill was $The owner is lyingI want my money refunded or I will call the DeptOf Health in regards to cleanliness of that place